QUALITY OF WORK LIFE- A COMPARATIVE STUDY ON PUBLIC AND PRIVATE SECTOR ENTERPRISES IN KERALA PDF Download
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Author: AMBILY A.S.
Publisher: Archers & Elevators Publishing House
ISBN: 9390996759
Category : Antiques & Collectibles
Languages : en
Pages : 220
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Book Description
Author: AMBILY A.S.
Publisher: Archers & Elevators Publishing House
ISBN: 9390996759
Category : Antiques & Collectibles
Languages : en
Pages : 220
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Book Description
Author: Dr.K.S.Chandrasekar
Publisher: Archers & Elevators Publishing House
ISBN: 9388805887
Category : Antiques & Collectibles
Languages : en
Pages :
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Book Description
Author: IJIP.In
Publisher: RED'SHINE Publication. Inc
ISBN: 1365507270
Category : Psychology
Languages : en
Pages : 239
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Book Description
The International Journal of Indian Psychology (e-ISSN 2348-5396 | P-ISSN 2349-3429) is an psychological peer-reviewed, academic journal that examines the intersection of Psychology, Education, and Home science. The journal is an international electronic and print journal published in quarterly.
Author: Indian Council of Social Science Research
Publisher:
ISBN:
Category : Social sciences
Languages : en
Pages : 474
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Book Description
Author: Laly Antoney
Publisher: Prem Jose
ISBN: 1711053279
Category : Reference
Languages : en
Pages : 314
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Book Description
Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done independently and objectively to establish baseline for improvements in service delivery. Assessing customer satisfaction periodically allows bank management and policy makers to identify customers’ needs, expectations, perception and the perception- expectation gaps. The current study covers a comparative analysis of service quality and customer satisfaction among the customers of public and private sector commercial banks in Kerala. The research questions that are addressed in this study are on expectations and perceptions of retail customers from their preferred banks, relationship between service quality and customer satisfaction and the difference between the satisfaction level among private and public- sector banks in Kerala. In order to answer the above research questions, the problem is stated as “Service Quality and Customer Satisfaction- a Comparative Study between Public Sector and Private Sector Banks of Kerala.” A descriptive and analytical research was carried out by collecting responses from customers of three prominent banks from private and public sector each. This was done through an online structured questionnaire based on SERVQUAL model during July 2015 to July 2016, prior to SBI consolidation. Primary data is analysed using SPSS (V.21). Kolmogorov- Smirnov Test for the Normality is used to ensure normality of data distribution, Cronbach Alpha coefficient is used to measure reliability and validity is tested with the panel of experts. Mean, S.D. percentage, cross tabulation are used for descriptive and univariate analysis. Structural Equation Modelling, Confirmatory Factor Analysis and regression path analysis are used to conduct inferential and multivariate analysis. Z-test, Independent T-Test, Chi-Square, ANOVA Pearson Correlation, and post hoc tests are used for testing of hypothesis and comparative analysis. Modelling is done using Structural Equation Modelling approach and Path Analysis. The study reveals that the antecedents of customer satisfaction of retail banking customers of Kerala are reliability, assurance, empathy and tangibles. Responsiveness dimension do not affect customer satisfaction of banks in Kerala. There exists a gap between expected service quality and perceived service quality. Study reveals that there is significant positive correlation between service quality and customer satisfaction in the retail commercial banking services in Kerala. The level of customer satisfaction in public sector banks and private sector banks are not significantly different but same. Similarly, it is also found that, there is no significant difference in the customer satisfaction between sample banks like State Bank of India, State Bank of Travancore, Canara Bank, from public sector and Federal bank, South Indian bank and ICICI bank from private sector.
Author:
Publisher:
ISBN:
Category : Asia
Languages : en
Pages : 768
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Book Description
Author: B. Anitha
Publisher: Discovery Publishing House
ISBN: 9788171414314
Category :
Languages : en
Pages : 176
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Book Description
Contents: Quality of Work Life, Evolution and Growth of Andhra Bank and The Vysya Bank Ltd., Research Design, Economic Aspects of Quality of Work Life, Working Conditions, Social Aspects of Quality of Work Life, Human Resource Development Aspects of Quality of Work Life, Evaluation and Suggestions.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 116
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Book Description
The Bulletin of the Atomic Scientists is the premier public resource on scientific and technological developments that impact global security. Founded by Manhattan Project Scientists, the Bulletin's iconic "Doomsday Clock" stimulates solutions for a safer world.
Author:
Publisher:
ISBN:
Category : India
Languages : en
Pages : 696
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Book Description
Author: India. Ministry of Labour
Publisher: SAGE Publications Pvt. Limited
ISBN:
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
Annotated bibliography, woman workers, rural women, India - industry, informal sector, agricultural employment, forestry, plantation, medicine, the civil service, the armed forces, political participation, welfare, labour legislation, technological change, education of women, training, work attitudes, prostitution, unpaid work, economic role, social role.
