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Author: United States. General Accounting Office
Publisher:
ISBN:
Category : Customer services
Languages : en
Pages : 60
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Book Description
Author: United States. General Accounting Office
Publisher:
ISBN:
Category : Customer services
Languages : en
Pages : 60
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Book Description
Author:
Publisher: DIANE Publishing
ISBN: 9780788140891
Category :
Languages : en
Pages : 56
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Book Description
Author: Jack Rabin
Publisher: CRC Press
ISBN: 9780824792312
Category : Political Science
Languages : en
Pages : 750
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Book Description
Offers in-depth analyses spanning the entire field of public personnel administration--from a history of the American civil service as characterized by competing perspectives to the contemporary application of total quality management by human resources practitioners. Addresses the major laws that regulate worker compensation.
Author: Christine Avery
Publisher: Routledge
ISBN: 1134840241
Category : Business & Economics
Languages : en
Pages : 711
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Book Description
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Author:
Publisher:
ISBN:
Category : Engineering
Languages : en
Pages : 180
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Author: Ronald J. Stupak
Publisher: CRC Press
ISBN: 148227048X
Category : Political Science
Languages : en
Pages : 892
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Book Description
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Author: United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 286
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Author: Norma M Riccucci
Publisher: Routledge
ISBN: 1317461746
Category : Business & Economics
Languages : en
Pages : 580
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Book Description
The readings in this volume will enlighten and enliven the contents of any standard public administration text covering human resource management. Selected mainly from the pages of Public Administration Review and Review of Public Personnel Administration, these classic articles trace the historical and evolutionary development of the fields of public personnel administration and labor relations from the point at which the first civil service law was passed - the Pendelton Act in 1883 - through the 21st century. The collection covers everything from the seminal concerns of civil service (e.g., keeping spoils out) to topics that early reformers would never have envisioned (e.g., affirmative action and drug testing). These works continue to inform the theory and practice of public personnel and labor relations. To facilitate an instructor's ability to assign readings that illuminate lectures and course material, a correlation matrix on the M.E. Sharpe website shows how this book can be used easily alongside eight leading textbooks.
Author:
Publisher:
ISBN:
Category : Legislative hearings
Languages : en
Pages : 1144
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Book Description
Author:
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 320
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Book Description
