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Author: Alka Jarvis
Publisher: Quality Press
ISBN: 0873899679
Category : Business & Economics
Languages : en
Pages : 144
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Book Description
Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valleys premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation. Their paths intersected in the area of quality management, and they have witnessed first-hand how the latest technology/market transitions around Internet of Things (IoT), digitization, and telemetry are impacting the company they work, as well as the high-tech industry and global economy as a whole. The real-time nature of data and the advent of machine-learning algorithms have set the stage for a new era that the authors call adaptive customer experience. The premise of this concept is that real-time availability of customer experience data opens the door for real-time responses based on machine-learning algorithms. This creates an unprecedented opportunity to change the relationship between customers and the systems they depend on in their digital world. The proliferation of sensors and improvements in data science capabilities are creating an environment where the possibilities for telemetry are limitless. The book provides several examples of use cases and applications that help bring telemetry to life.
Author: Alka Jarvis
Publisher: Quality Press
ISBN: 0873899679
Category : Business & Economics
Languages : en
Pages : 144
Get Book Here
Book Description
Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valleys premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation. Their paths intersected in the area of quality management, and they have witnessed first-hand how the latest technology/market transitions around Internet of Things (IoT), digitization, and telemetry are impacting the company they work, as well as the high-tech industry and global economy as a whole. The real-time nature of data and the advent of machine-learning algorithms have set the stage for a new era that the authors call adaptive customer experience. The premise of this concept is that real-time availability of customer experience data opens the door for real-time responses based on machine-learning algorithms. This creates an unprecedented opportunity to change the relationship between customers and the systems they depend on in their digital world. The proliferation of sensors and improvements in data science capabilities are creating an environment where the possibilities for telemetry are limitless. The book provides several examples of use cases and applications that help bring telemetry to life.
Author: Alka Jarvis
Publisher: Quality Press
ISBN: 1953079180
Category : Computers
Languages : en
Pages : 152
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Book Description
This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point. This volume allows lay readers to understand telemetry and helps them enhance their data-gathering activities to strengthen customer relations. Author of The Agenda Mover: When Your Good Idea Is Not Enough and Transforming the Clunky Organization: Pragmatic Skills for Breaking Inertia (Cornell University Press) Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valley's premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation. Their paths intersected in the area of quality management, and they have witnessed first-hand how the latest technology/market transitions around Internet of Things (IoT), digitization, and telemetry are impacting the company they work, as well as the high-tech industry and global economy as a whole. The real-time nature of data and the advent of machine-learning algorithms have set the stage for a new era that the authors call adaptive customer experience. The premise of this concept is that real-time availability of customer experience data opens the door for real-time responses based on machine-learning algorithms. This creates an unprecedented opportunity to change the relationship between customers and the systems they depend on in their digital world. The proliferation of sensors and improvements in data science capabilities are creating an environment where the possibilities for telemetry are limitless. The book provides several examples of use cases and applications that help bring telemetry to life.
Author: Jamie Riedesel
Publisher: Simon and Schuster
ISBN: 161729814X
Category : Computers
Languages : en
Pages : 558
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Book Description
Software Telemetry is a guide to operating the telemetry systems that monitor and maintain your applications. It takes a big picture view of telemetry, teaching you to manage your logging, metrics, and events as a complete end-to-end ecosystem. You'll learn the base architecture that underpins any software telemetry system, allowing you to easily integrate new systems into your existing infrastructure, and how these systems work under the hood. Throughout, you'll follow three very different companies to see how telemetry techniques impact a greenfield startup, a large legacy enterprise, and a non-technical organization without any in-house development. You'll even cover how software telemetry is used by court processes--ensuring that when your first telemetry subpoena arrives, there's no reason to panic!
Author: Rupa Mahanti
Publisher: Quality Press
ISBN: 0873899776
Category : Business & Economics
Languages : en
Pages : 368
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Book Description
This is not the kind of book that youll read one time and be done with. So scan it quickly the first time through to get an idea of its breadth. Then dig in on one topic of special importance to your work. Finally, use it as a reference to guide your next steps, learn details, and broaden your perspective. from the foreword by Thomas C. Redman, Ph.D., the Data Doc Good data is a source of myriad opportunities, while bad data is a tremendous burden. Companies that manage their data effectively are able to achieve a competitive advantage in the marketplace, while bad data, like cancer, can weaken and kill an organization. In this comprehensive book, Rupa Mahanti provides guidance on the different aspects of data quality with the aim to be able to improve data quality. Specifically, the book addresses: -Causes of bad data quality, bad data quality impacts, and importance of data quality to justify the case for data quality-Butterfly effect of data quality-A detailed description of data quality dimensions and their measurement-Data quality strategy approach-Six Sigma - DMAIC approach to data quality-Data quality management techniques-Data quality in relation to data initiatives like data migration, MDM, data governance, etc.-Data quality myths, challenges, and critical success factorsStudents, academicians, professionals, and researchers can all use the content in this book to further their knowledge and get guidance on their own specific projects. It balances technical details (for example, SQL statements, relational database components, data quality dimensions measurements) and higher-level qualitative discussions (cost of data quality, data quality strategy, data quality maturity, the case made for data quality, and so on) with case studies, illustrations, and real-world examples throughout.
Author: Noah S. Adams
Publisher:
ISBN: 9781934874264
Category : Fishes
Languages : en
Pages : 543
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Book Description
Author: José Rodríguez-Pérez
Publisher: Quality Press
ISBN: 0873899733
Category : Business & Economics
Languages : en
Pages : 191
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Book Description
For many years, we considered human errors or mistakes as the cause of mishaps or problems. In the manufacturing industries, human error, under whatever label (procedures not followed, lack of attention, or simply error), was the conclusion of any quality problem investigation. The way we look at the human side of problems has evolved during the past few decades. Now we see human errors as the symptoms of deeper causes. In other words, human errors are consequences, not causes. The basic objective of this book is to provide readers with useful information on theories, methods, and specific techniques that can be applied to control human failure. It is a book of ideas, concepts, and examples from the manufacturing sector. It presents a comprehensive overview of the subject, focusing on the practical application of the subject, specifically on the human side of quality and manufacturing errors. In other words, the primary focus of this book is human failure, including its identification, its causes, and how it can be reasonably controlled or prevented in the manufacturing industry setting. In addition to including a detailed discussion of human error (the inadvertent or involuntary component of human failure), a chapter is devoted to analysis and discussion related to voluntary (intentional) noncompliance. Written in a direct style, using simple industry language with abundant applied examples and practical references, this books insights on human failure reduction will improve individual, organizational, and social well-being.
Author: Alka Jarvis
Publisher: Quality Press
ISBN: 1953079407
Category : Business & Economics
Languages : en
Pages : 187
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Book Description
Competitive advantage as it existed in the 1970s and 1980s is no longer valid. Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, due to the constantly changing landscape, and they will have to repeatedly redefine and redesign business strategies to survive. ISO 9004:2018 represents a major contribution in the application of sound business and quality management systems practices, but authors Jarvis and Palmes will help you go beyond” it with the current widely used state-of-the-art technologies and practices described in this book. They have spent years evaluating where mature and successful organizations are heading, whether they are small or large, and are among the group of experts who developed ISO 9004:2018. Topics covered include disruptive technologies, culture for sustained success, organizational identity, leadership, process management, and more.
Author: Martha Wells
Publisher: Tordotcom
ISBN: 1250765382
Category : Fiction
Languages : en
Pages : 124
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Book Description
The New York Times bestselling security droid with a heart (though it wouldn't admit it!) is back in Fugitive Telemetry! Having captured the hearts of readers across the globe (Annalee Newitz says it's "one of the most humane portraits of a nonhuman I've ever read") Murderbot has also established Martha Wells as one of the great SF writers of today. No, I didn't kill the dead human. If I had, I wouldn't dump the body in the station mall. When Murderbot discovers a dead body on Preservation Station, it knows it is going to have to assist station security to determine who the body is (was), how they were killed (that should be relatively straightforward, at least), and why (because apparently that matters to a lot of people—who knew?) Yes, the unthinkable is about to happen: Murderbot must voluntarily speak to humans! Again! A standalone adventure in the New York Times and USA Today-bestselling, Hugo and Nebula Award-winning series! The Murderbot Diaries All Systems Red Artificial Condition Rogue Protocol Exit Strategy Network Effect Fugitive Telemetry System Collapse At the Publisher's request, this title is being sold without Digital Rights Management Software (DRM) applied.
Author: Ted Young
Publisher: "O'Reilly Media, Inc."
ISBN: 1098147154
Category : Computers
Languages : en
Pages : 170
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Book Description
OpenTelemetry is a revolution in observability data. Instead of running multiple uncoordinated pipelines, OpenTelemetry provides users with a single integrated stream of data, providing multiple sources of high-quality telemetry data: tracing, metrics, logs, RUM, eBPF, and more. This practical guide shows you how to set up, operate, and troubleshoot the OpenTelemetry observability system. Authors Austin Parker, head of developer relations at Lightstep and OpenTelemetry Community Maintainer, and Ted Young, cofounder of the OpenTelemetry project, cover every OpenTelemetry component, as well as observability best practices for many popular cloud, platform, and data services such as Kubernetes and AWS Lambda. You'll learn how OpenTelemetry enables OSS libraries and services to provide their own native instrumentation—a first in the industry. Ideal for application developers, OSS maintainers, operators and infrastructure teams, and managers and team leaders, this book guides you through: The principles of modern observability All OpenTelemetry components—and how they fit together A practical approach to instrumenting platforms and applications Methods for installing, operating, and troubleshooting an OpenTelemetry-based observability solution Ways to roll out and maintain end-to-end observability across a large organization How to write and maintain consistent, high-quality instrumentation without a lot of work
Author:
Publisher:
ISBN:
Category : Water
Languages : en
Pages : 710
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Book Description
