Purchasing and Materials Management's Role in Total Quality Management and Customer Satisfaction PDF Download
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Author: Joseph Robert Carter
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 340
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Book Description
Author: Joseph Robert Carter
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 340
Get Book Here
Book Description
Author: Joseph Robert Carter
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 92
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Book Description
Author: Ricardo Fernandez
Publisher: CRC Press
ISBN: 9781884015007
Category : Business & Economics
Languages : en
Pages : 348
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Book Description
Total Quality in Purchasing and Supplier Management is an important and essential new book which develops a systematic approach to purchasing and supplier quality management (PSQM). It explains how to build a solid customer-supplier relationship and presents methods for finding suppliers who will best align with the purchaser's organization (i.e., suppliers who are committed to a long-term relationship as well as the continuous improvement process). The methods involved in the purchaser/supplier continuing improvement process is also presented. Systems for prioritizing the deployment of commodities, products, services and suppliers are covered. A feedback mechanism that tracks supplier performance and insures that plans are being followed is presented. Finally, this new book explains the need for a PSQM system and shows how that system must become an integral part of any quality program in order for the extended enterprise to be successful. This book is an essential resource for any organization committed to the sucessful implementation of PSQM.
Author: Barbara B. Flynn
Publisher: CRC Press
ISBN: 1439815569
Category : Business & Economics
Languages : en
Pages : 416
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Book Description
This book draws together key insights from the relevant literature across diverse disciplines and presents detailed research case studies of six extended global supply chains in three industries: toys, food, and pharmaceuticals. These case studies cover U.S. companies with supply chains that extend into China and include the perspectives of U.S. and Chinese executives. The book then presents a conceptual model that synthesizes the literature and case studies, and describes the ways in which alternative product recall strategies influence consumers' perception of an organization's corporate social legitimacy and consumers' future purchasing behaviors.
Author: James F. Cali
Publisher: McGraw Hill Professional
ISBN: 9780070096233
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
Based on Cali's experience at ITT and other companies, presents a seven-step program to introducing total quality management techniques into the purchasing process. Of interest to purchasing agents and managers, and to vendors. Annotation copyright by Book News, Inc., Portland, OR
Author: J. R. Tony Arnold
Publisher: Prentice Hall
ISBN: 9780131128743
Category : Business & Economics
Languages : en
Pages : 468
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Book Description
For courses in Materials Management, Production and Inventory Control, and Logistics taught out of business and industrial technology departments. This is the only text listed in the American Production and Inventory Control Society (APICS) DPIM Exam Content Manual as the text reference for the Basics of Supply Chain Management (BSCM) CPIM certification examination. Written in a simple and user-friendly style, it covers all the basics of supply chain management and production and inventory control. - Enhanced coverage of - Performance metrics, ERP, supply chain approaches and implications, lean production fundamentals, and basic scheduling rules now included. - Text content more closely reflects BSCM exam and adequately prepares users for APICS CPIM certification. - Focuses users attention on important terminology, and helps make course material more understandable. - Fully integrated coverage. - Provides students with comprehensive application of concepts. - APICS concepts and vocabulary. - Provides users with a good working-knowledge of production and inventory procedures used in industry, while preparing them with the vocabulary for efficient on-the-job communication. - Material
Author: Joseph Robert Carter
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 136
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Book Description
Table of Contents
Author: S. Thomas Foster
Publisher: John Wiley & Sons
ISBN: 1119883865
Category : Business & Economics
Languages : en
Pages : 498
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Book Description
In the newly revised seventh edition of Managing Quality: Integrating the Supply Chain, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business. This latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.
Author: Eugene L. Magad
Publisher: Springer Science & Business Media
ISBN: 146846566X
Category : Science
Languages : en
Pages : 557
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Book Description
Materials management has become an important activity in both manu facturing and service organizations. Rapid changes in the industrial envi ronment, such as the introduction of automation and Just-In-Time, and demands for increased productivity and quality have increased the need for alI personnel to be concerned with total control of materials. Clearly this trend will continue, and materials management wilI play an increasingly vital role in organizational success, especialIy for operations that are be coming automated. Materials management will be more critical in many service organizations where the materials group has received little attention in the past. This book covers the basic materials management function and provides valuable insights into various other major functions related to it. We believe that each of these-manufacturing, marketing, finance, quaIity assurance, and engineering-is vitalIy involved in materiaIs management, and any coverage of the subject that excludes these functions offers too narrow a perspective. With increasing demand for materials managers, human resource re quirements will be satisfied by individuals trained within the discipline and by personnel who have worked in other fields. The dimensions of materials management have grown so rapidly that many practicing managers are not aware that they are fulfilling material management functions. It is impor tant that alI individuals have the basic knowledge required to perforrn their roles in these organizations.
Author: Fred Sollish
Publisher: John Wiley & Sons
ISBN: 0470130881
Category : Business & Economics
Languages : en
Pages : 483
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Book Description
The Procurement and Supply Manager's Desk Reference "Finally, a cohesive volume written for the worldwide profession of purchasing and supply chain management." —James D. Reeds, CPM, CFPIM, CIRM, CPCM, President, Institute for Supply Management-Silicon Valley "Great resource. This work is educational, informative, and certainly, most practical." —Peter Sterlacci, Director, Professional Development, San Jose State University "Complete with useful information-the authors are extraordinary experts in the field of supply chain management." —Michael Geraghty, MBA, President, Geraghty International, and author of Anybody Can Negotiate—Even You! Destined to become every supply manager's essential desktop tool with in-depth, authoritative coverage of each topic Leaving no stone unturned in covering all aspects of the purchasing and sourcing function, The Procurement and Supply Manager's Desk Reference is filled with everything every supply manager needs to know about the key roles and responsibilities of a procurement manager. Filled with practical aids such as checklists and customizable forms, this essential book provides an easy-to-use road map for the supply manager in the new millennium. With an eye toward incorporating proactive strategies and best practices, The Procurement and Supply Manager's Desk Reference offers detailed coverage and tips on: Procurement and Best Business Practices Sourcing Management How to select suppliers and measure performance The best way to leverage computer systems Providing value to the organization Identifying those strategies that will work best for your business for years to come
