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Author: Christine A. Sprigg
Publisher:
ISBN: 9780717627745
Category : Call centers
Languages : en
Pages : 81
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Book Description
This Research Report (RR) is the third product from the Health and Safety Laboratory (HSL) Call Centre studies. The first product of the HSL research was HELA Local Authority Circular (LAC 94/1) published in November 1999. The LAC reported the findings of HSL's exploratory and qualitative (interview and discussion-based) research on call centres. The second product of HSL's call centre research was a significantly revised and updated version of the HELA Local Authority Circular (LAC 94/1 (rev)), which was published in December 2001. In this RR, we report findings from the larger scale quantitative (questionnaire-based) study. as a call handler more stressful than working in other jobs?; 2. Is working as a call handler equally stressful for everyone who works as one?; 3. What is it that makes working as a call handler stressful?; and 4. What can be done to reduce the psychosocial risks associated with working as a call handler? Future research papers and articles in practitioner publications will report further results and conclusions from this research.
Author: Christine A. Sprigg
Publisher:
ISBN: 9780717627745
Category : Call centers
Languages : en
Pages : 81
Get Book Here
Book Description
This Research Report (RR) is the third product from the Health and Safety Laboratory (HSL) Call Centre studies. The first product of the HSL research was HELA Local Authority Circular (LAC 94/1) published in November 1999. The LAC reported the findings of HSL's exploratory and qualitative (interview and discussion-based) research on call centres. The second product of HSL's call centre research was a significantly revised and updated version of the HELA Local Authority Circular (LAC 94/1 (rev)), which was published in December 2001. In this RR, we report findings from the larger scale quantitative (questionnaire-based) study. as a call handler more stressful than working in other jobs?; 2. Is working as a call handler equally stressful for everyone who works as one?; 3. What is it that makes working as a call handler stressful?; and 4. What can be done to reduce the psychosocial risks associated with working as a call handler? Future research papers and articles in practitioner publications will report further results and conclusions from this research.
Author: Martin Anderson
Publisher: CRC Press
ISBN: 0203809300
Category : Technology & Engineering
Languages : en
Pages : 524
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Book Description
The broad and developing scope of ergonomics - the application of scientific knowledge to improve people‘s interaction with products, systems and environments - has been illustrated for 25 years by the books which make up the Contemporary Ergonomics series. This book presents the proceedings of the international conference on Ergonomics and Human F
Author: Karina Nielsen
Publisher: Routledge
ISBN: 1315410478
Category : Psychology
Languages : en
Pages : 567
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Book Description
This important new collection provides not only a comprehensive overview of how organizational interventions can improve health and well-being in the workplace - addressing its causes rather than the symptoms - but also the practical issues faced in their design, implementation and evaluation. Drawing on a range of case studies and empirical investigations, it is the first book to seriously examine each element of the intervention process, and to recognize the individual, group, leader and organizational factors that researchers should consider. The authors describe the various challenges to such collaborative processes, as well as the specific methods and tools that can be used in response. Each chapter offers practical, evidence-based guidance. Featuring a final section examining new directions and approaches in organizational intervention research, the book features contributions from some of the leading international researchers in the field. It will be essential reading for any researcher or practitioner interested in the practical issues involved in improving the organization, design and management of the contemporary workplace.
Author: David Holman
Publisher: John Wiley & Sons
ISBN: 0470022167
Category : Psychology
Languages : en
Pages : 270
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Book Description
The original hardback edition of The New Workplace examined modern business terms such as total quality management, just-in-time production, e-business, lean manufacturing and teleworking. It explored what these terms really mean and what effect they have in practice - especially their impact on productivity and performance and their social and psychological consequences. This paperback is a shorter, revised version of the original book. It will focus on working practices, especially technology orientated ones, which are the most relevant and innovative for consultants.
Author: Christian Dormann
Publisher: Psychology Press
ISBN: 9781841699691
Category : Call centers
Languages : en
Pages : 132
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Book Description
This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.
Author: Emily Yellin
Publisher: Simon and Schuster
ISBN: 1416546898
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad.
Author: Cary Cooper
Publisher: Routledge
ISBN: 1317088514
Category : Psychology
Languages : en
Pages : 427
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Book Description
This research shows the dynamic relationship between work, health and satisfaction. New Directions in Organizational Psychology and Behavioral Medicine, comprehensively covers new developments in the field of occupational health psychology and provides insight into the many challenges that will change the nature of occupational health psychology. The editors have gathered 40 experts from all over the developed world to discuss issues relevant to human resource and talent management, and specifically to employment related physical and psychological health issues. Especially because it comes at a time of economic turbulence that will create work stress and strain, organizations, researchers and practitioners will find this book valuable.
Author: Paul T. McCabe
Publisher: CRC Press
ISBN: 0203301897
Category : Technology & Engineering
Languages : en
Pages : 689
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Book Description
The broad and developing scope of ergonomics, the application of scientific knowledge to improve people's interaction with products, systems and environments, has been illustrated over the past sixteen years by the books that make up the Contemporary Ergonomics series. Presenting the proceedings of the Ergonomics Society's Annual Conference, the series embraces the wide range of topics covered by ergonomics. Chapters provide an insight into the current practice, present new research findings and form an invaluable reference source. Among the most interesting topics covered in this volume are rail safety, the development and applications of virtual reality and hospital ergonomics. Contemporary Ergonomics 2002 will appeal to all those who have an interest in people's interactions with their working and leisure environment, including designers, manufacturing and production engineers, health and safety specialists, occupational, applied and industrial psychologists, and applied physiologists.
Author: Marvin J. Dainoff
Publisher: Springer
ISBN: 3540733337
Category : Computers
Languages : en
Pages : 403
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Book Description
This book constitutes the refereed proceedings of the International Conference on Ergonomics and Health Aspects of Work with Computers, EHAWC 2007, held in Beijing, China in July 2007 in the framework of the 12th International Conference on Human-Computer Interaction, HCII 2007 with 8 other thematically similar conferences. It covers health and well being in the working environment as well as ergonomics and design.
Author: Martin Anderson
Publisher: Taylor & Francis
ISBN: 1439859507
Category : Technology & Engineering
Languages : en
Pages : 823
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Book Description
This book compiles the papers presented at the Annual Conference of the Institute of Ergonomics & Human Factors held in April 2010. It embraces a wide range of issues related to ergonomics, reflecting the name change of the Ergonomics Society to the Institute of Ergonomics & Human Factors.
