Provincial & Territorial Ombudsman Offices in Canada PDF Download
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Author: Stewart Hyson
Publisher: University of Toronto Press
ISBN: 144265855X
Category : Political Science
Languages : en
Pages : 295
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Book Description
Parliamentary ombudsmen are appointed to investigate citizens' complaints and to provide checks on government administrative activity. In Canada, there are ten provincial and territorial ombudsmen, each with mandates over the whole of the public service within their regions. Though each ombudsman presents an annual report on his or her activities, there has been little sustained evaluation of the position's impact or its effectiveness. In this collection, contributors describe and assess the performance of the ten ombudsman offices in light of their multiple and evolving functions. Ombudsmen both investigate citizens' complaints and direct them to already-existing agencies. They sometimes educate the public about administrative processes and initiate probes of systemic issues in need of amelioration or change. An important evaluation of a little-studied institution, Provincial and Territorial Ombudsman Offices in Canada offers background and theory, case studies, and perspectives on the emerging challenges for the office in the twenty-first century.
Author: Stewart Hyson
Publisher: University of Toronto Press
ISBN: 144265855X
Category : Political Science
Languages : en
Pages : 295
Get Book Here
Book Description
Parliamentary ombudsmen are appointed to investigate citizens' complaints and to provide checks on government administrative activity. In Canada, there are ten provincial and territorial ombudsmen, each with mandates over the whole of the public service within their regions. Though each ombudsman presents an annual report on his or her activities, there has been little sustained evaluation of the position's impact or its effectiveness. In this collection, contributors describe and assess the performance of the ten ombudsman offices in light of their multiple and evolving functions. Ombudsmen both investigate citizens' complaints and direct them to already-existing agencies. They sometimes educate the public about administrative processes and initiate probes of systemic issues in need of amelioration or change. An important evaluation of a little-studied institution, Provincial and Territorial Ombudsman Offices in Canada offers background and theory, case studies, and perspectives on the emerging challenges for the office in the twenty-first century.
Author: John Hilliker
Publisher: University of Toronto Press
ISBN: 1487502249
Category : History
Languages : en
Pages : 651
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Book Description
Volume three of the official history of Canada's Department of External Affairs offers readers an unparalleled look at the evolving structures underpinning Canadian foreign policy from 1968 to 1984. Using untapped archival sources and extensive interviews with top-level officials and ministers, the volume presents a frank "insider's view" of work in the Department, its key personalities, and its role in making Canada's foreign policy. In doing so, the volume presents novel perspectives on Prime Minister Pierre Trudeau and the country's responses to the era's most important international challenges. These include the October Crisis of 1970, recognition of Communist China, UN peacekeeping, decolonization and the North-South dialogue, the Middle East and the Iran Hostage crisis, and the ever-dangerous Cold War.
Author: Robert Alexander Wardhaugh
Publisher: University of Toronto Press
ISBN: 1442610522
Category : Biography & Autobiography
Languages : en
Pages : 513
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Book Description
Robert A. Wardhaugh chronicles Clark's contributions to Canada's modern state in Behind the Scenes, which reconstructs the public life and ideas of one of Canada's most important bureaucrats.
Author: Jack Lucas
Publisher: University of Toronto Press
ISBN: 1487510373
Category : Political Science
Languages : en
Pages : 319
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Book Description
Everywhere we turn in Canadian local politics – from policing to transit, education to public health, planning to utilities – we encounter a peculiar institutional animal: the special purpose body. These “ABCs” of local government – library boards, school boards, transit authorities, and many others – provide vital public services, spend large sums of public money, and raise important questions about local democratic accountability. In Fields of Authority, Jack Lucas provides the first systematic exploration of local special purpose bodies in Ontario. Drawing on extensive research in local and provincial archives, Lucas uses a “policy fields” approach to explain how these local bodies in Ontario have developed from the nineteenth century to the present. A lively and accessible study, Fields of Authority will appeal to readers interested in Canadian political history, urban politics, and urban public policy.
Author: David Siegel
Publisher: University of Toronto Press
ISBN: 1442626658
Category : Business & Economics
Languages : en
Pages : 341
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Book Description
In most municipalities across Canada, the top public servant is the chief administrative officer (CAO) or city manager. Compared to elected politicians such as the mayor and the council, the work of a CAO is often overlooked and not well understood. InLeaders in the Shadows, David Siegel brings the CAO into the limelight, examining the leadership qualities of effective municipal managers. Using the examples of five exceptional CAOs who have worked in municipalities of varying sizes across Canada, Siegel identifies the leadership traits, skills, and behaviours which have made them successful. Interweaving the stories of his subjects with insights drawn from leadership theory, Siegel offers an engrossing account of how CAOs must lead up, down, and out in order to succeed. Offering well-rounded accounts of the challenges and opportunities faced by public servants at the municipal level,Leaders in the Shadows is a valuable resource for academics and practitioners alike.
Author: Charles Conteh
Publisher: University of Toronto Press
ISBN: 1442613564
Category : Political Science
Languages : en
Pages : 233
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Book Description
This book analyzes economic development policy governance in northern Ontario over the past thirty years, with the goal of making practical policy recommendations for present and future government engagement with the region. It brings together scholars from several disciplines to address the policy and management challenges in various sectors of northern Ontario's economy, including the mining, pulp and paper, and tourism industries, and both small- and medium-sized businesses. Governance in Northern Ontario assesses the role of the provincial government and its economic policy intervention in the region's economic development. The contributors evaluate the relationship between the provincial and local governments and the business sector, and also looser structures of policy networks, such as those of First Nations and other interested community groups. Focusing on the nature of partnerships between governments and societal interests, Governance in Northern Ontario makes a significant contribution to the theories and practice of public policy governance in socioeconomically disadvantaged regions.
Author: Carey Doberstein
Publisher: University of Toronto Press
ISBN: 1487507259
Category : Medical
Languages : en
Pages : 235
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Book Description
This is the first book-length work to analyse Ontario's Local Health Integration Networks
Author: Donna E. Wood
Publisher: University of Toronto Press
ISBN: 1487503105
Category : Business & Economics
Languages : en
Pages : 433
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Book Description
Federalism in Action assesses how Canada's public employment service is performing after responsibility was transferred from the federal government to provinces, territories, and Aboriginal organizations between 1995 and 2015.
Author: Peter Graefe
Publisher: University of Toronto Press
ISBN: 1442613343
Category : Political Science
Languages : en
Pages : 369
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Book Description
Public reporting has been used experimentally in federal-provincial relations since the mid-1990s as an accountability mechanism to promote policy effectiveness, intergovernmental cooperation, and democratic legitimacy. Our understanding of how well it is working, however, remains limited to very specific policy sectors even though this information is essential to policy makers in Canada and beyond. Overpromising and Underperforming? offers a deeper analysis of the use of new accountability mechanisms, paying particular attention to areas in which federal spending power is used. This is the first volume to specifically analyse the accountability features of Canadian intergovernmental agreements and to do so systematically across policy sectors. Drawing on the experiences of other federal systems and multilevel governance structures, the contributors investigate how public reporting has been used in various policy fields and the impact it has had on policy-making and intergovernmental relations.
Author: James T. Ziegenfuss, Jr.
Publisher: McFarland
ISBN: 0786485329
Category : Business & Economics
Languages : en
Pages : 215
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Book Description
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
