I'm So Proud to Be Your Mom PDF Download
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Author: . . . Thomas
Publisher:
ISBN: 9780578910284
Category :
Languages : en
Pages :
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Book Description
Author: . . . Thomas
Publisher:
ISBN: 9780578910284
Category :
Languages : en
Pages :
Get Book Here
Book Description
Author: Jeanne Bliss
Publisher: Penguin
ISBN: 0735217815
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Author: Jenny Valentish
Publisher: ReadHowYouWant.com
ISBN: 1459613406
Category : Humor
Languages : en
Pages : 586
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Book Description
Whether it's cartwheeling naked across a rugby field in front of an audience of one billion (including your dad); playing eleven-minute soft rock tracks on night-shift radio as cover for some adult magazine fumblings; getting your appendix removed to avoid an English lesson; or stealing KISS's groupies and charging the champagne to Gene Simmons'...
Author: Robert Mickey
Publisher: Christian Faith Publishing, Inc.
ISBN: 1641408189
Category : Biography & Autobiography
Languages : en
Pages : 182
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Book Description
"There is no easy way to say this, so I am just going to say it. Your son has cancer". With those words we instantly became members of a club no parent wants to belong too. The club of; Parents who have a Child with Cancer. However, over the course of our family's journey fighting this disease we came to realize what a special club we had become a part of and how many wonderful people are associated with it. We experienced wonderful days and scary days. Days filled with tears of joy and laughter and days filled with tears of fear and sadness. Along the way though we grew as a family and learned to treasure each moment that God gives us and to do our best to live in that moment. We learned to trust in God and His plan for us and to lean on His will and not our own. We took care of each other, friends and family and life went on as we fought the terrible illness that had attacked our son and our family. "bradyspowers" is a record of that journey and fight. Through it all the Mickey Family never quits and each day ends with "To be continued" because nothing ever really ends and there is always the next new dawn. "Therefore, do not worry about tomorrow, for tomorrow will worry about itself. Each day has enough trouble of its own." Matthew 6:34
Author: L.L. Manning
Publisher: Xlibris Corporation
ISBN: 1984542796
Category : Fiction
Languages : en
Pages : 26
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Book Description
Fuzz is a curious little cub who likes to explore and frolic about. Under his mother's watchful eye he still gets into mischief, but is well loved and very special, too! A cute, short and sweet poem type book for all to enjoy!
Author: Tom Donaghy
Publisher: Dramatists Play Service, Inc.
ISBN: 9780822216087
Category : Drama
Languages : en
Pages : 60
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Book Description
THE STORY: MINUTES FROM THE BLUE ROUTE unfolds over the course of one weekend as a family packs and unpacks their house, trying to consolidate four lives into one U-Haul truck. While tripping over each other on the way to work, weddings, picnics, t
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 44
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Book Description
Rooted in the creative success of over 30 years of supermarket tabloid publishing, the Weekly World News has been the world's only reliable news source since 1979. The online hub www.weeklyworldnews.com is a leading entertainment news site.
Author: Samson Babatunde Olasehinde
Publisher: Ukiyoto Publishing
ISBN: 9354905676
Category : Fiction
Languages : en
Pages : 55
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Book Description
A Glimpse Of Sunray captures the life journey of an eleven-year-old boy, Tayo, who struggles with depression as he copes with the grief over losing his beloved dad. Tayo is fortunate to have the love and care of his devoted mother, who is likewise grieving the loss of her husband. Together, they manage to move forward in their lives. Tayo does his best to look after his mom and ensure their daily mutual survival. She encourages and empowers him to continue his education -----through primary and secondary forms and eventually university. While both of them experience accomplishments and victories along the way, they encounter recurring bouts of depression and grieving over their loss, yet their persistence and perseverance enable them to achieve victory by the end of the story. Olasehinde presents Tayo's odyssey in a first-person singular narrative throughout the story. This enables the reader to emotionally identify with various peaks and valleys of his maturing as a young man. For readers who have ever experienced the loss of a loved one and the subsequent grieving and/or depression, the writer's treatment of the ways Tayo and his mom cope with the setbacks, challenges and victories offer a lesson about the resilience of human nature in facing the darkness and light that are part of everyone's life. Olasehinde masterfully incorporates rich anecdotal material about how Tayo, his mom, and other characters respond to the positive and negative situations they encounter. For example, Tayo's responses to the stresses of his grade level proficiency examinations, winning an inter-school competition, orientation to university life, and his mixed experiences in his teaching jobs----are believable and engaging to the reader. Overall, this book is a story of hope-----a realistic progression from uncertainty and darkness to resolution and triumph.
Author: Purva Gole
Publisher: Partridge Publishing
ISBN: 1482871599
Category : Fiction
Languages : en
Pages : 170
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Book Description
I love you. I love you too. A story does not end by these words. In fact, it starts. What happens when you are standing on a crossroad where you have to choose between your family, love, and ambition? We cannot sacrifice any of them for the other. For the answer, you need to go through the journey of Aditya, a small-town boy with huge heart and high ambitions.
Author: Rita Van Damme
Publisher: FriesenPress
ISBN: 1460280857
Category : Fiction
Languages : en
Pages : 215
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Book Description
Brothers Lucas and Joey have been rivals for their mother’s affection since they were infants. Even as a child, Lucas’ mindset and behaviour is disturbing, and Joey finds his brother unnerving and fears him. When an evil turn of events transpires, their father sends Lucas away to live with his uncle, in the hope that in time he can rid himself of the sinister mentality that has invaded his mind. As time passes and the brothers become teenagers, they remain at odds with each other, Joey still mindful of his brother’s heinous capabilities. But when a local girl is found savagely murdered on their property, the brothers discover that they have become embroiled in a web of deception that forces them to form a pact. What dark family secrets do the brothers harbour that has drawn them together? Will Lucas and Joey be able to free themselves from the nefarious paths their lives have taken? Will they ever be able to find peace and the semblance of a normal family life?
