Author: Perez-Uribe, Rafael Ignacio
Publisher: IGI Global
ISBN: 1668452189
Category : Business & Economics
Languages : en
Pages : 420
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Book Description
In recent times, there have been many changes to global work environments that have highlighted the importance of prioritizing an inclusive, equitable, and diverse organizational culture and highlighted the relevance of the decisions that companies make in the present and how they affect their future. This reality contemplates creating an inclusive culture that values diversity and fosters trust, openness, and mutual support to build high-performance teams made up of diverse skills, cultures, and experiences. The Handbook of Research on Promoting an Inclusive Organizational Culture for Entrepreneurial Sustainability explains how proper management of diversity, in all aspects of people’s lives, turns differences into a source of opportunity. It discusses the modern forms of employment and management concepts adapted to the times, allowing people to use their identification and skills successfully in a meaningful way, regardless of their nationality, race, ideas, age, and gender. Covering topics such as equitable climates, socio-intercultural entrepreneurship, and corporate social responsibility, this major reference work is an excellent resource for entrepreneurs, human resource managers, business leaders and executives, government officials, students and faculty of higher education, librarians, researchers, and academicians.
Author: Rafael Ignacio Pérez Uribe
Publisher:
ISBN: 9781668452172
Category : Diversity in the workplace
Languages : en
Pages : 0
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Book Description
"This book summarizes how in recent times there have been great changes in the work environment, which have highlighted the importance of prioritizing an inclusive, equitable and diverse organizational culture and dictated the relevance of the decisions that companies make in the present and how they affect their futures"--
Author: Adryan Rachman
Publisher: Penerbit NEM
ISBN: 623115405X
Category : Business & Economics
Languages : en
Pages : 94
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Book Description
Crafting Excellence in Service and Guest Relations for F&B Retail is a comprehensive guidebook tailored for professionals and entrepreneurs in the food and beverage retail industry. This book delves into the intricacies of providing exceptional service and building lasting relationships with customers in the competitive F&B retail landscape. The book begins by exploring the evolution of customer feedback in retail, tracing its historical trajectory and highlighting its significance in shaping industry practices. It then delves into the fundamentals of customer satisfaction index (CSI) and net promoter score (NPS), offering insights into their methodologies, advantages, and limitations. Drawing upon real-world case studies and success stories, the book demonstrates the combined effectiveness of CSI and NPS in providing comprehensive insights into customer satisfaction and loyalty levels. Readers will gain practical knowledge on integrating these metrics to obtain a holistic view of customer sentiment and drive business growth. Furthermore, the book examines best practices for implementing CSI and NPS in retail management, offering guidance on survey design, data analysis, and action planning. It emphasizes the importance of incorporating these metrics into regular business processes and aligning them with broader strategic objectives to foster a culture of customer-centricity.
Author: Haque, Adnan ul
Publisher: IGI Global
ISBN: 1668465450
Category : Business & Economics
Languages : en
Pages : 589
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Book Description
Occupational stress is a growing area of interest as ensuring employees are cared for physically and emotionally in the workplace has become vital across industries. To fully understand the various forms and factors of occupational stress, further study is required in order to provide the best work environment for employees. The Handbook of Research on Dissecting and Dismantling Occupational Stress in Modern Organizations explores key concepts of occupational stress in modern organizations across the globe such as how stress is felt and dealt with by professionals from various sectors operating in the globalized environment. The book also provides an in-depth understanding of the magnitude and reasons behind the varying impacts of stressors within modern organizations. Covering topics such as health capital, turnover intentions, and work-family conflict, this reference work is an excellent resource for business leaders, managers, human resource managers, librarians, government officials, occupational therapists, researchers, academicians, scholars, educators, and students.
Author: Wesley, Jonathan
Publisher: IGI Global
ISBN: 1668487330
Category : Social Science
Languages : en
Pages : 307
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Book Description
Due to the unfortunate events of 2020, diversity, equity, and inclusion (DEI) has become trendy without the public truly understanding the systemic and structural impacts that the discipline is intended to interrupt. DEI impacts myriad institutions. DEI is not a checkbox; it is soul work, and until we interrogate the ills and wills of our souls, the individual "I" will never transform the institution. Transformative Social Change in Organizations and Institutions: A DEI Perspective focuses on the transformative social change that DEI is meant to have within organizations and institutions. Covering topics such as DEI strategy, performance vs. impact, and workplace dynamics, this reference work is ideal for government officials, faith communities, doctoral students, educational agencies, researchers, and students.
Author: Johnson, Tristen Brenaé
Publisher: IGI Global
ISBN: 1668435667
Category : Social Science
Languages : en
Pages : 348
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Book Description
In recent decades, historically white institutions have advanced their focus on diversity, equity, and inclusion practices within their organizations. Today, many organizations feature diversity practitioners within their workforce. Despite this, many historically white institutions such as education, business, and healthcare organizations still face systemic racism from within. In the wake of the dual pandemics of COVID-19 and systemic racism, it is essential for historically white institutions to listen to the experiences of Black women diversity practitioners so that they may implement the necessary changes to promote a more diverse, inclusive, and equitable environment. The Experiences of Black Women Diversity Practitioners in Historically White Institutions centers on Black women’s experiences before, during, and after the dual pandemics at historically white higher education, corporate America, and healthcare institutions and how these experiences have affected their ability to perform their jobs. The stories and research provided offer crucial information for institutions to look inward at the cultures and practices for their organizations that directly impact Black women diversity practitioners. Covering topics such as guidance in leadership, Black woman leadership, and mindfulness training, this premier reference source is an essential resource for higher education staff and administration, Black women diversity practitioners, administration, leaders in business, hospital administration, libraries, students and educators of higher education, researchers, and academicians.
Author: Graham, Tymon M.
Publisher: IGI Global
ISBN: 1668447134
Category : Business & Economics
Languages : en
Pages : 291
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Book Description
As leaders climb the executive ladder, there are unique differences between age groups. The millennial leader must be groomed for success and faces many obstacles as they progress. As prior generations begin to retire, the next set of leaders must be in the position to sustain the new roles that they are ascending to and have the knowledge and competency to do so. As these leaders quickly move into senior roles, they must be sufficiently prepared. Without this advancement and preparation, there will be no leaders to sustain our organizations and institutions. Considerations and Characteristics of the Millennial Leader in Today’s Global Society explores the routes of millennial leaders for ascension through the educational and corporate ranks, along with the challenges, lessons learned, and qualifications needed to be successful. It provides narratives and insights on the millennial leader, leadership qualities needed of future leaders, and delves into other millennial leaders who have ascended, as well as how managers, supervisors, and senior leaders can help in the changes of the organizational life cycle. Covering topics such as emotionally intelligent leadership, positive social psychology, and leadership development, this premier reference source is an essential resource for business executives and managers, human resource managers, entrepreneurs, government officials, politicians, community leaders, students and educators of higher education, librarians, researchers, and academicians.
Author: Lisboa, Inês
Publisher: IGI Global
ISBN: 1668456672
Category : Business & Economics
Languages : en
Pages : 602
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Book Description
The international financial crisis of 2007 and 2008 and the situation caused by the COVID-19 pandemic have had a great impact on many firms’ financial needs. Simultaneously, several emerging countries have bet on boosting private initiatives as a way to diversify their economies and create jobs and wealth for their populations. New forms of financing have appeared that have impacted the firm’s capital structure, cost of capital, and access to finance by underprivileged communities that are normally outside the formal economy. The Handbook of Research on Acceleration Programs for SMEs provides and shares knowledge on the financial mix, alternative forms of finance, capital structure, and more. It calls attention to relevant challenges, financial institutions, and governments to guarantee funds and economic and social development with new competencies, innovations, new ways of investing, entrepreneurship, and business models with new public policies. Covering topics such as earnings management, capital structure, and foreign exchange, this major reference work is an essential resource for government officials, business leaders and executives, economists, sociologists, students and faculty of higher education, librarians, researchers, and academicians.
Author: Ince, Fatma
Publisher: IGI Global
ISBN: 1668461420
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
Rapid developments are taking place within society and organizations. They demand a flexible, responsive, and competent workforce. Demographic shifts and the increasing shortfall of young workers have resulted in increasing demand for the intergenerational workplace. Retaining multicultural workers is practiced in some countries to make use of their rich expertise. Experienced older workers are no longer seen as a burden to the economy. On the contrary, practices such as senior entrepreneurship are also popular. Similarly, while technological development and differences among employees are discussed in leadership issues, diversity is also included. Leadership Perspectives on Effective Intergenerational Communication and Management examines the differences between monocultural workers and intergenerational workers in Western and Eastern companies. It investigates the technological developments such as Industry 4.0 at the societal or industry levels. Covering topics such as intergenerational diversity, organizational interactions, and employee satisfaction, this premier reference source is an excellent resource for business leaders and executives, human resource managers, sociologists, students and educators of higher education, librarians, researchers, and academicians.
Author: Dastane, Omkar
Publisher: IGI Global
ISBN: 1668467836
Category : Computers
Languages : en
Pages : 341
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Book Description
A new generation of Asian entrepreneurs is bringing their creativity, innovation, and digital expertise to market, assisting the region in becoming a disruptive force on the global stage. Live commerce, which combines fast purchases with entertainment, is revolutionizing China's retail industry, and new applications are making users' lives easier and more intertwined. A relatively young and increasingly well-educated population, driven by Millennials and Gen Zs, is driving such high levels of internet and mobile usage. In the following decade, these "digital natives" (born between 1997 to 2012) will account for one-third of Asia's consumption. Despite its relevance, there is a scarcity of research on digital natives and transformation in Asia or reflections of the same in a global context. Digital Natives as a Disruptive Force in Asian Businesses and Societies fosters multidisciplinary collaboration in order to uncover fresh theoretical and empirical views on digital natives, digital technology, and digital revolutions in Asian enterprises and society. Covering key topics such as the digital divide, internet marketing, and social commerce, this major reference work is ideal for government officials, business owners, managers, policymakers, scholars, researchers, academicians, practitioners, instructors, and students.
