Project Workforce Management A Complete Guide - 2019 Edition PDF Download
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Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655545880
Category :
Languages : en
Pages : 318
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Book Description
What specific workforce issues/problems are you facing? Does the business case identify high level requirements? When you compare the future demand to the future supply, is there a gap? Have you received executive input on your workforce gap priorities? How will you communicate the results of your workforce planning efforts to staff? This valuable Project workforce management self-assessment will make you the trusted Project workforce management domain visionary by revealing just what you need to know to be fluent and ready for any Project workforce management challenge. How do I reduce the effort in the Project workforce management work to be done to get problems solved? How can I ensure that plans of action include every Project workforce management task and that every Project workforce management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Project workforce management costs are low? How can I deliver tailored Project workforce management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Project workforce management essentials are covered, from every angle: the Project workforce management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Project workforce management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Project workforce management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Project workforce management are maximized with professional results. Your purchase includes access details to the Project workforce management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Project workforce management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655545880
Category :
Languages : en
Pages : 318
Get Book Here
Book Description
What specific workforce issues/problems are you facing? Does the business case identify high level requirements? When you compare the future demand to the future supply, is there a gap? Have you received executive input on your workforce gap priorities? How will you communicate the results of your workforce planning efforts to staff? This valuable Project workforce management self-assessment will make you the trusted Project workforce management domain visionary by revealing just what you need to know to be fluent and ready for any Project workforce management challenge. How do I reduce the effort in the Project workforce management work to be done to get problems solved? How can I ensure that plans of action include every Project workforce management task and that every Project workforce management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Project workforce management costs are low? How can I deliver tailored Project workforce management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Project workforce management essentials are covered, from every angle: the Project workforce management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Project workforce management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Project workforce management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Project workforce management are maximized with professional results. Your purchase includes access details to the Project workforce management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Project workforce management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655518709
Category :
Languages : en
Pages : 310
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Book Description
Do you allow your agents to automatically book vacation, or is this controlled by administrative staff? Do the special holidays have an effect? What impact has the use of staff-sharing had on your centers effectiveness? How do you forecast staffing levels? Do you plan to upgrade/enhance your current WFM system within the next year or so? This valuable Workforce management self-assessment will make you the principal Workforce management domain visionary by revealing just what you need to know to be fluent and ready for any Workforce management challenge. How do I reduce the effort in the Workforce management work to be done to get problems solved? How can I ensure that plans of action include every Workforce management task and that every Workforce management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Workforce management costs are low? How can I deliver tailored Workforce management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Workforce management essentials are covered, from every angle: the Workforce management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Workforce management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Workforce management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Workforce management are maximized with professional results. Your purchase includes access details to the Workforce management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Workforce management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655812067
Category :
Languages : en
Pages : 308
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Book Description
What risks are most pressing? Can your organization respond to sudden changes in demand or type of skills required? How do you define employer? Does your organization have a supplier diversity goal or initiative? What skills do you believe are essential for employees to keep pace with changes in the employment market? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contingent Workforce Management investments work better. This Contingent Workforce Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Contingent Workforce Management Self-Assessment. Featuring 929 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contingent Workforce Management improvements can be made. In using the questions you will be better able to: - diagnose Contingent Workforce Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Contingent Workforce Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Contingent Workforce Management Scorecard, you will develop a clear picture of which Contingent Workforce Management areas need attention. Your purchase includes access details to the Contingent Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Contingent Workforce Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655934059
Category :
Languages : en
Pages : 310
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Book Description
How do you define/measure success? Are business process reengineering efforts likely to significantly change how the work is performed? Have the applicable security and privacy standards been considered as a part of the business case? What is needed to assure data quality and consistency? What are your workforce planning objectives? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Project Workforce Management investments work better. This Project Workforce Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Project Workforce Management Self-Assessment. Featuring 947 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Project Workforce Management improvements can be made. In using the questions you will be better able to: - diagnose Project Workforce Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Project Workforce Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Project Workforce Management Scorecard, you will develop a clear picture of which Project Workforce Management areas need attention. Your purchase includes access details to the Project Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Project Workforce Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655830535
Category :
Languages : en
Pages : 312
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Book Description
Are the costs associated with workforce planning known? Are there any capability areas that have such a small number of employees in it that your organization would be put at risk should corresponding few employees leave? Have there been changes that would cause the strategies to need revision? Has a range of key quantitative and qualitative performance indicators been developed to collect workforce data? Do you need to include technical, non-technical, and leadership competencies? This valuable Workforce Plan self-assessment will make you the principal Workforce Plan domain authority by revealing just what you need to know to be fluent and ready for any Workforce Plan challenge. How do I reduce the effort in the Workforce Plan work to be done to get problems solved? How can I ensure that plans of action include every Workforce Plan task and that every Workforce Plan outcome is in place? How will I save time investigating strategic and tactical options and ensuring Workforce Plan costs are low? How can I deliver tailored Workforce Plan advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Workforce Plan essentials are covered, from every angle: the Workforce Plan self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Workforce Plan outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Workforce Plan practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Workforce Plan are maximized with professional results. Your purchase includes access details to the Workforce Plan self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Workforce Plan Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655511724
Category :
Languages : en
Pages : 322
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Book Description
What does Workforce Planning and Analysis success mean to the stakeholders? What are the key enablers to make this Workforce Planning and Analysis move? What are the short and long-term Workforce Planning and Analysis goals? What is the best design framework for Workforce Planning and Analysis organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? What tools do you use once you have decided on a Workforce Planning and Analysis strategy and more importantly how do you choose? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Workforce Planning and Analysis investments work better. This Workforce Planning and Analysis All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Workforce Planning and Analysis Self-Assessment. Featuring 968 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Workforce Planning and Analysis improvements can be made. In using the questions you will be better able to: - diagnose Workforce Planning and Analysis projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Workforce Planning and Analysis and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Workforce Planning and Analysis Scorecard, you will develop a clear picture of which Workforce Planning and Analysis areas need attention. Your purchase includes access details to the Workforce Planning and Analysis self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth specific Checklists covering Workforce Planning and Analysis - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655516750
Category :
Languages : en
Pages : 316
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Book Description
Do you feel that your organizations retirement program will sufficiently meet your retirement needs in the future? What is the planned organizational outlook for the future and how do you plan to meet those goals? What do you feel is the usual retirement age for people who work with you or have the same type of job as you? Where will the work flow? Compensation and benefits: Are needs similar at different stages of life? This exclusive Workforce planning self-assessment will make you the reliable Workforce planning domain auditor by revealing just what you need to know to be fluent and ready for any Workforce planning challenge. How do I reduce the effort in the Workforce planning work to be done to get problems solved? How can I ensure that plans of action include every Workforce planning task and that every Workforce planning outcome is in place? How will I save time investigating strategic and tactical options and ensuring Workforce planning costs are low? How can I deliver tailored Workforce planning advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Workforce planning essentials are covered, from every angle: the Workforce planning self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Workforce planning outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Workforce planning practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Workforce planning are maximized with professional results. Your purchase includes access details to the Workforce planning self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Workforce planning Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Rudolf Melik
Publisher: John Wiley & Sons
ISBN: 047017966X
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
The Rise of the Project Workforce "Melik brings a difficult subject into focus by adding a detailed and feasible approach to managing complex projects in the digital age. Not only is The Rise of the Project Workforce a strong entry-level primer, but an extremely valuable reference guide for any seasoned project or program manager." —Jonathan W. Rider, Vice President and CIO, Gilbane Inc. "Project professionals remain challenged with business solutions that force-fit production and manufacturing discipline and tools to meet the needs of knowledge-based information workers. This book provides a comprehensive reference for enterprises that are making the shift to a service-based and project-based world." —Ray Wang, Analyst, Forrester Research "This is a must-read for anyone looking for a framework to manage complex projects where speed, quality, and managing diverse competencies are critical success components of the project." —Rich LaBarbera, President and CEO, Kintera Inc. and former president, Niku Corporation "The strength of The Rise of the Project Workforce is in the breadth of the topics covered-in both the realm of project management as well as human capital management. Lots of books do one well, but Melik manages to successfully educate readers on the importance of balancing and linking both areas." —John Colbert, CEO, Guidance Software Inc. "This book is a well-organized, college-level course for professionals preparing for the changes and challenges of the twenty-first century. It touches on current and future issues associated with risk mitigation and regulatory compliance that affect every company competing in the global marketplace today." —David Hofferberth, Analyst, SPI Research
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655812463
Category :
Languages : en
Pages : 314
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Book Description
Do workforce engagement management rules make a reasonable demand on a users capabilities? What is the smallest subset of the problem you can usefully solve? How do you define collaboration and team output? What is the kind of project structure that would be appropriate for your workforce engagement management project, should it be formal and complex, or can it be less formal and relatively simple? How do you verify and validate the workforce engagement management data? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Workforce Engagement Management investments work better. This Workforce Engagement Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Workforce Engagement Management Self-Assessment. Featuring 935 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Workforce Engagement Management improvements can be made. In using the questions you will be better able to: - diagnose Workforce Engagement Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Workforce Engagement Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Workforce Engagement Management Scorecard, you will develop a clear picture of which Workforce Engagement Management areas need attention. Your purchase includes access details to the Workforce Engagement Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Workforce Engagement Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655519447
Category :
Languages : en
Pages : 314
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Book Description
Are you currently doing forecasting and scheduling manually or with the help of spreadsheets? Who is in charge of scheduling in your team? Does your center have an automated workforce management (WFM) system in place to help drive the forecasting and scheduling process? What obstacles constrain sales growth? Does your team use teleworkers (home agents) to help enhance scheduling flexibility/effectiveness? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Center Workforce Management investments work better. This Contact Center Workforce Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Contact Center Workforce Management Self-Assessment. Featuring 877 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Center Workforce Management improvements can be made. In using the questions you will be better able to: - diagnose Contact Center Workforce Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Contact Center Workforce Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Contact Center Workforce Management Scorecard, you will develop a clear picture of which Contact Center Workforce Management areas need attention. Your purchase includes access details to the Contact Center Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Contact Center Workforce Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
