Author:
Publisher:
ISBN:
Category : Highway departments
Languages : en
Pages : 386
Book Description
Project to Develop a Mechanism to Measure Customer Satisfaction with Products and Services of the Department
Author:
Publisher:
ISBN:
Category : Highway departments
Languages : en
Pages : 386
Book Description
Publisher:
ISBN:
Category : Highway departments
Languages : en
Pages : 386
Book Description
Joint Participating Intermodal Surface Transportation Planning & Research Work Program
Author: Wisconsin. Department of Transportation
Publisher:
ISBN:
Category : Federal aid to transportation
Languages : en
Pages : 136
Book Description
Publisher:
ISBN:
Category : Federal aid to transportation
Languages : en
Pages : 136
Book Description
Wisconsin Transportation Research
Author:
Publisher:
ISBN:
Category : Highway research
Languages : en
Pages : 24
Book Description
Publisher:
ISBN:
Category : Highway research
Languages : en
Pages : 24
Book Description
RD & T Today
Author:
Publisher:
ISBN:
Category : Highway research
Languages : en
Pages : 52
Book Description
Publisher:
ISBN:
Category : Highway research
Languages : en
Pages : 52
Book Description
Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2002: Department of Health and Human Services, Public Health Service
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 1826
Book Description
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 1826
Book Description
The Hands-On Project Office
Author: Richard M. Kesner
Publisher: CRC Press
ISBN: 1135492530
Category : Business & Economics
Languages : en
Pages : 409
Book Description
Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. This volume offers processes, techniques, and tools that IT managers can use to improve the delivery of IT products and services. This compendium details simple frameworks, practical tools, and proven best practices for successful IT project management. By explaining how to streamline the functions that capture and report information about IT delivery, the author clarifies roles, responsibilities, customer expectations, and performance measures, resulting in improved service and efficiency. Emphasizing the establishment of processes that result in repeatable success, the book provides quickly implementable solutions for IT personnel faced with the daily management of large, complex systems.
Publisher: CRC Press
ISBN: 1135492530
Category : Business & Economics
Languages : en
Pages : 409
Book Description
Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. This volume offers processes, techniques, and tools that IT managers can use to improve the delivery of IT products and services. This compendium details simple frameworks, practical tools, and proven best practices for successful IT project management. By explaining how to streamline the functions that capture and report information about IT delivery, the author clarifies roles, responsibilities, customer expectations, and performance measures, resulting in improved service and efficiency. Emphasizing the establishment of processes that result in repeatable success, the book provides quickly implementable solutions for IT personnel faced with the daily management of large, complex systems.
Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2002
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 2234
Book Description
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 2234
Book Description
Measuring Performance and Benchmarking Project Management at the Department of Energy
Author: National Research Council
Publisher: National Academies Press
ISBN: 0309181763
Category : Transportation
Languages : en
Pages : 52
Book Description
In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.
Publisher: National Academies Press
ISBN: 0309181763
Category : Transportation
Languages : en
Pages : 52
Book Description
In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.
Measuring Customer Satisfaction
Author: MaryAlice Stoner
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 16
Book Description
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 16
Book Description
Systems Engineering
Author: Sandra Furterer
Publisher: CRC Press
ISBN: 1000509591
Category : Technology & Engineering
Languages : en
Pages : 400
Book Description
This book provides a guide for systems engineering modeling and design. It focuses on the design life cycle with tools and application-based examples of how to design a system, focusing on incorporating systems principles and tools to ensure system integration. It provides product-based and service system examples to understand the models, tools, and activities to be applied to design and implement a system. The first section explains systems principles, models, and architecture for systems engineering, lifecycle models, and the systems architecture. Further sections explain systems design, development, and deployment life cycle with applications and tools and advanced systems engineering topics. Features: Focuses on model-based systems engineering and describes the architecture of the systems design models. Uses real-world examples to corroborate different and disparate systems engineering activities. Describes and applies the Vee systems engineering design methodology, with cohesive examples and applications of designing systems. Discusses culture change and the skills people need to design and integrate systems. Shows detailed and cohesive examples of the systems engineering tools throughout the systems engineering life cycle. This book is aimed at graduate students and researchers in systems engineering, modeling and simulation, any major engineering discipline, industrial engineering, and technology.
Publisher: CRC Press
ISBN: 1000509591
Category : Technology & Engineering
Languages : en
Pages : 400
Book Description
This book provides a guide for systems engineering modeling and design. It focuses on the design life cycle with tools and application-based examples of how to design a system, focusing on incorporating systems principles and tools to ensure system integration. It provides product-based and service system examples to understand the models, tools, and activities to be applied to design and implement a system. The first section explains systems principles, models, and architecture for systems engineering, lifecycle models, and the systems architecture. Further sections explain systems design, development, and deployment life cycle with applications and tools and advanced systems engineering topics. Features: Focuses on model-based systems engineering and describes the architecture of the systems design models. Uses real-world examples to corroborate different and disparate systems engineering activities. Describes and applies the Vee systems engineering design methodology, with cohesive examples and applications of designing systems. Discusses culture change and the skills people need to design and integrate systems. Shows detailed and cohesive examples of the systems engineering tools throughout the systems engineering life cycle. This book is aimed at graduate students and researchers in systems engineering, modeling and simulation, any major engineering discipline, industrial engineering, and technology.