Professional Tele-Marketing Skills-The Master Guide to Selling on Phone PDF Download
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Author: GERARD ASSEY
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 91
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Book Description
Professional Tele-Marketing Skills-The Master Guide to Selling on Phone has been uniquely designed, to help transform you into a Master Tele-Marketer by helping you discover the secrets that drive the world’s top tele-sales professionals. It will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, that will now help you achieve your sales goals faster and more consistently. Written at a time when the COVID pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses especially with the restrictions on safe distancing. The world over is adjusting to COVID, with social distancing orders having compelled people to find alternatives to face-to-face meetings, by working from homes or remote locations. As a result, telemarketing solutions have never been more popular than this time, as in order to conduct business without disruption, professionals and businesses have now turned more than ever before to tele-calling to stay connected with their team members and customers. The entire book has been split into several step by step, easy and digestible modules, to help you take back and put to practice each step into a real life situation. That way these skills that you will learn will stay with you, enabling you to become more professional and successful in a sales role using the phone, that will help ‘win and keep customers for life’! You will be able to: · Derive the benefits from the effectiveness of consultative selling and how different it is from the traditional sales approach · Learn how to guide prospects through the buying process · Proven behaviors that make you stand out as a telesales professional · A thorough understanding of the attributes and activities of a professional telesales person · Effectively prepare for any telesales call · Make cold calls in a professional manner, right from handling gate-keepers and getting through to the right decision-makers · Be able to manage your data and lists much better · Build rapport and trust with a customer right during the approaching stage itself. · Effectively uncover a customer’s needs, problems and opportunities and be able to demonstrate how your product features can help a customer meet a need/solve a problem (proving value). · Overcome objections, cope with turn-downs, rejection or call reluctance · Be able to recommend an appropriate solution (recommending) and close business deals effectively after showing a customer how specific business objectives can be met and benefit by using your recommended product or service (closing) · Effectively and professionally sell to B2B/ Key Accounts using a structured approach · Implement the entire consultative selling process into your daily work · And…most importantly, in every chapter or topic that is covered, there are several exercises for you to work on and put the new skills to immediate use. With no gimmicks, no jargon, just emphasis on relationship building, I believe that this is a well structured course on 100% building value and long lasting partnerships with your customer!
Author: GERARD ASSEY
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 91
Get Book Here
Book Description
Professional Tele-Marketing Skills-The Master Guide to Selling on Phone has been uniquely designed, to help transform you into a Master Tele-Marketer by helping you discover the secrets that drive the world’s top tele-sales professionals. It will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, that will now help you achieve your sales goals faster and more consistently. Written at a time when the COVID pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses especially with the restrictions on safe distancing. The world over is adjusting to COVID, with social distancing orders having compelled people to find alternatives to face-to-face meetings, by working from homes or remote locations. As a result, telemarketing solutions have never been more popular than this time, as in order to conduct business without disruption, professionals and businesses have now turned more than ever before to tele-calling to stay connected with their team members and customers. The entire book has been split into several step by step, easy and digestible modules, to help you take back and put to practice each step into a real life situation. That way these skills that you will learn will stay with you, enabling you to become more professional and successful in a sales role using the phone, that will help ‘win and keep customers for life’! You will be able to: · Derive the benefits from the effectiveness of consultative selling and how different it is from the traditional sales approach · Learn how to guide prospects through the buying process · Proven behaviors that make you stand out as a telesales professional · A thorough understanding of the attributes and activities of a professional telesales person · Effectively prepare for any telesales call · Make cold calls in a professional manner, right from handling gate-keepers and getting through to the right decision-makers · Be able to manage your data and lists much better · Build rapport and trust with a customer right during the approaching stage itself. · Effectively uncover a customer’s needs, problems and opportunities and be able to demonstrate how your product features can help a customer meet a need/solve a problem (proving value). · Overcome objections, cope with turn-downs, rejection or call reluctance · Be able to recommend an appropriate solution (recommending) and close business deals effectively after showing a customer how specific business objectives can be met and benefit by using your recommended product or service (closing) · Effectively and professionally sell to B2B/ Key Accounts using a structured approach · Implement the entire consultative selling process into your daily work · And…most importantly, in every chapter or topic that is covered, there are several exercises for you to work on and put the new skills to immediate use. With no gimmicks, no jargon, just emphasis on relationship building, I believe that this is a well structured course on 100% building value and long lasting partnerships with your customer!
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 137
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Book Description
‘Elevate Your Executive Presence: Your Roadmap to Executive Excellence’ is a comprehensive guide to mastering the art of Executive Presence and achieving leadership success. Through practical strategies and real-life examples, this book explores the key components of Executive Presence, including 10 C’s covering: composure, connection, charisma, confidence, credibility, clarity, conciseness and others. Readers will learn how to cultivate authenticity, grace, and poise, and leverage these qualities to enhance their leadership impact. Whether you are a seasoned executive or an aspiring leader, this book will equip you with the tools and insights needed to elevate your Executive Presence and stand out in today's competitive business world. So go ahead and embark on a transformative journey towards Executive Presence mastery- unlocking your full leadership potential with this insightful and empowering guide.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 73
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Book Description
In today's rapidly changing business landscape, effective decision making and problem solving are critical skills for managers, leaders, and business owners. ‘Smart Decisions: Mastering Problem Solving with Strategic Solutions for Business Success’ is a comprehensive guide that equips readers with practical strategies and tools to navigate the complexities of decision making and effective problem-solving. Through real-world examples, case studies, and interactive exercises, readers will learn how to identify and define problems, gather and analyze information, generate and evaluate options, and make sound decisions. The book also explores the importance of ethical considerations in decision making and provides guidance on developing a decision-making culture within organizations. With a focus on continuous learning and improvement, this book offers readers a roadmap for honing their problem-solving and decision-making skills and achieving greater success in their professional endeavors.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 105
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Book Description
‘Creating a Culture of Continuous Improvement’ is a comprehensive guide that equips readers with the knowledge and tools to foster a culture of continuous improvement (CI) in their organizations. Beginning with the definition and importance of CI, the book covers a range of topics including root cause analysis, removing barriers, and changing negative beliefs. It delves into leadership's role in CI, attitudes and behaviors that support it, and considerations for planning CI initiatives. The book also explores the three critical elements and pillars of a successful CI culture, along with strategies for identifying improvement opportunities and managing change. Real-life examples, case studies, and practical tips are provided throughout, making this book a valuable resource for anyone seeking to drive positive change and achieve sustainable success through continuous improvement. Here's what the book covers: ü Preface ü Importance of CI in Today's Competitive Business Environment ü Why Is Continuous Improvement Important? ü How Can Continuous Improvement Help Organizations? ü Root Cause Analysis of the Existing Culture ü Identifying and Removing Barriers for Continuous Improvement ü Beliefs that Damage a Culture of Continuous Improvement ü Leadership's Role in Creating a Culture of Continuous Improvement ü Attitudes and Behaviors that Support Continuous Improvement ü Considerations for Continuous Improvement Planning ü The Three Critical Elements of a Successful Culture of Continuous Improvement ü The Three Pillars of a Culture of Continuous Improvement ü Leadership's Two-Pronged Approach to Process Improvement ü Identifying Opportunities for Improvement ü Managing Change with the Help of a Methodology ü Stages of the Continuous Improvement Process ü Support Strategies for System Alignment ü Study, Reflect, and Act ü Creating the Behaviors that Define the Culture ü Getting Senior Leaders'Commitment to Change ü Cultivating a Culture of Continuous Improvement ü Examples of Continuous Improvement in Practice ü 31 Tips to Create a Culture of Continuous Improvement ü Tools, Templates, Checklists, and Worksheets to Implement CI Strategies in your Organization ü Frequently Asked Questions (FAQs) and Troubleshooting ü Global Perspectives on Continuous Improvement ü Conclusion
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 68
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Book Description
‘Strategic Planning: Developing and Implementing Strategic Plans to Achieve Long-Term Business Goals’ is a comprehensive guide that demystifies the strategic planning process, offering practical insights and tools for creating robust strategic plans. This book is designed to help managers, leaders, and business owners navigate the complexities of strategic planning, from understanding the fundamentals to implementing strategic initiatives effectively. Through real-world examples and actionable strategies, readers will learn how to conduct SWOT analyses, identify industry trends, and evaluate strategic alternatives. The book also covers the importance of organizational alignment, performance measurement, and continuous learning in the strategic planning process. Whether you are looking to refine your current strategy or develop a new one, this book provides the essential framework and tools to drive success in your organization.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 191
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Book Description
‘Eagle-Eyed Leadership: Unleashing the Power of 31 Lessons from Eagles’ takes you on a captivating journey into the world of eagles, showcasing their remarkable qualities and drawing valuable lessons for leadership success. In this book, you will discover how eagles exhibit vision, adaptability, strategic planning, effective communication, leading by example, teamwork, decision-making, continuous learning, and more. Through vivid examples, real-life case studies, and practical steps, this book offers a treasure trove of insights to enhance leadership capabilities. Whether you are a seasoned leader or an aspiring one, these 31 lessons provide actionable strategies to inspire and guide teams towards success. From embracing change and fostering innovation to practicing humility and prioritizing ethical decision-making, each lesson is crafted to empower leaders to reach new heights of excellence. With a focus on practical application, readers will learn to develop a clear vision, adapt to changing circumstances, communicate effectively, and lead by example. Eagle-Eyed Leadership is a transformative guide that equips leaders with the tools and wisdom of eagles, enabling them to inspire their teams, foster collaboration, and navigate challenges with grace and resilience. Prepare to unleash your leadership potential and soar to new horizons of success with the timeless lessons from the soaring eagles.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 64
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Book Description
‘Soaring to Success in Business & Leadership: Swifter, Higher, Stronger!’ is a captivating journey into the world of leadership and personal growth, guided by the majestic eagle. Drawing inspiration from the eagle's extraordinary traits- swiftness, height, and strength- this book explores key qualities that empower leaders and individuals to achieve greatness. From visionary leadership and teamwork to persistence, resilience, embracing failure, and leadership by example, each chapter uncovers essential lessons, blending real-world examples, actionable strategies, and a deep understanding of nature's wisdom. Readers embark on a transformative adventure, learning to navigate challenges, set audacious goals, and inspire others through their actions. This book serves as a compelling reminder that lessons from the eagle are powerful and can help us all soar to new heights in our personal and professional lives.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 151
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Book Description
‘The Power to Lead with Empathy: Transforming Workplace Culture and Performance’ explores the profound impact of empathy on organizational success. Through real-life examples and practical insights, this book delves into the multifaceted nature of empathy, from understanding its components to navigating its connection with emotional intelligence and leadership effectiveness. It offers actionable strategies for overcoming challenges and fostering a culture of empathy in the workplace, emphasizing the importance of self-empathy and self-care in nurturing empathetic leaders. In today's digital age, where human connection can often be overlooked, this book highlights how empathy can bridge the gap and foster authentic relationships in virtual environments. Ultimately, ‘The Power of Leading with Empathy’ serves as a roadmap for leaders and organizations to cultivate empathy as a core value, driving collaboration, innovation, and fulfillment in the modern workplace.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Juvenile Nonfiction
Languages : en
Pages : 79
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Book Description
My Daily Cup of Energizer: Finding Strength, Joy, and Purpose Each Day through HIS Word’ is a daily devotional designed to uplift and inspire readers on their journey of faith. Through a diverse range of topics, each chapter offers practical insights, biblical examples, and personal reflections to encourage readers to start their day with positivity and hope- for 31 days (each day of the month). From cultivating gratitude and embracing forgiveness to finding strength in weakness and living with hope, this book covers key aspects of the Christian walk. Anchored in Scripture, it invites readers to deepen their relationship with God, trust in His Word, and live out their faith in practical ways. With a blend of timeless wisdom and relatable anecdotes, "My Daily Cup of Energizer" serves as a daily companion for anyone seeking spiritual growth, encouragement, and guidance in their walk with Christ.
Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 90
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Book Description
"The Power of Stay Interviews: Secrets to Retaining Talent" is a comprehensive guide for managers, leaders, and HR professionals seeking to improve employee retention. Stay interviews, conducted while employees are still with the organization, offer a proactive approach to understanding and addressing employee needs. This book covers the fundamentals of stay interviews, including their purpose and benefits, and provides practical tips for conducting effective interviews. It also explores advanced techniques, such as integrating stay interviews into performance management processes and using them to support employee well-being and mental health. Through real-life examples, sample questions, and actionable steps, this book empowers readers to implement and continuously improve their stay interview practices, ultimately creating a more engaged, satisfied, and loyal workforce.
