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Author: Matthew Doar
Publisher: "O'Reilly Media, Inc."
ISBN: 1449310230
Category : Computers
Languages : en
Pages : 144
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Book Description
If you're familiar with JIRA for issue tracking, bug tracking, and other uses, you know it can sometimes be tricky to set up and manage. In this concise book, software toolsmith Matt Doar clarifies some of the more confusing aspects by answering difficult and frequently asked questions about JIRA administration. Practical JIRA Administration shows you how JIRA is intended to be used, making it an ideal supplement to the extensive documentation already available. The book’s chapters are loosely connected, so you can go straight to the information that best serves your needs. Understand the difference between JIRA groups and JIRA project roles Discover what JIRA schemes do, and learn how to maintain them Use a consistent configuration approach to help you use JIRA as a platform Create a workflow from scratch Add, modify, and deactivate users Prepare for a JIRA upgrade, and troubleshoot if necessary Get remote access to JIRA via email, SQL, REST, and other methods
Author: Matthew Doar
Publisher: "O'Reilly Media, Inc."
ISBN: 1449310230
Category : Computers
Languages : en
Pages : 144
Get Book Here
Book Description
If you're familiar with JIRA for issue tracking, bug tracking, and other uses, you know it can sometimes be tricky to set up and manage. In this concise book, software toolsmith Matt Doar clarifies some of the more confusing aspects by answering difficult and frequently asked questions about JIRA administration. Practical JIRA Administration shows you how JIRA is intended to be used, making it an ideal supplement to the extensive documentation already available. The book’s chapters are loosely connected, so you can go straight to the information that best serves your needs. Understand the difference between JIRA groups and JIRA project roles Discover what JIRA schemes do, and learn how to maintain them Use a consistent configuration approach to help you use JIRA as a platform Create a workflow from scratch Add, modify, and deactivate users Prepare for a JIRA upgrade, and troubleshoot if necessary Get remote access to JIRA via email, SQL, REST, and other methods
Author: Matthew Doar
Publisher:
ISBN: 9781449311322
Category : Issues management
Languages : en
Pages : 112
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Book Description
One advantage of using JIRA for issue tracking, bug tracking, or project management is the ability to extend this tool with hundreds of plugins from the JIRA community. In this concise book, software toolsmith Matt Doar--the author of Practical JIRA Administration--shows you how to create and maintain your own JIRA plugins to meet the specific needs of a project. This book uses detailed examples to clarify some of the more confusing aspects of JIRA plugins, and serves as an ideal supplement to the extensive documentation already available. Use JIRA's Plugin SDK, and learn several aspects common to.
Author: Rachel Wright
Publisher:
ISBN: 9781800208070
Category :
Languages : en
Pages : 295
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Book Description
Transform your application from a foggy, contaminated, and overgrown swamp to an organized, tidy, and trimmed garden.Key Features* Establish and streamline vital processes with more than a hundred recommendations* Apply best practices and guidelines for each administrative area* Use real-world examples to learn how to avoid common pitfallsBook DescriptionThe application development process can easily get out of hand if you do not track and control it at all times. You need a robust project management tool that tracks the issues and bugs in your project and ensures its smooth completion.The JIRA Strategy Admin Workbook begins by discussing how to set up a new application and audit and improve its functionality. As you progress through the chapters, you'll learn how to upgrade and maintain an application once it is properly set up. You'll learn to create workflows that can track how your application functions, and improve it by analyzing the behavior of the workflow. You'll also learn how to use addons, plugins, and other tools that extend your application.By the end of the book, you'll gain insight into your application and discover alternative strategies to perform your administrative tasks better.What you will learn* Master all the processes for a well-planned implementation* Discover simple ways to streamline administration* Explore how to audit and clean up the application* Discover ways to maintain and extend JIRA* Learn how to create repeatable procedures* Discover ways to stay out of the 'JIRA swamp'Who This Book Is ForThis book is ideal for administrators, project managers, analysts, and organizations that want to get started with JIRA. If you have been using JIRA for a while, this book will show you simple ways to streamline your application and make daily work more manageable. To get the most out of this book, you should have an end user's understanding of JIRA functions.
Author: Matthew B. Doar
Publisher: "O'Reilly Media, Inc."
ISBN: 1449310060
Category : Computers
Languages : en
Pages : 93
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Book Description
If you're familiar with JIRA for issue tracking, bug tracking, and other uses, you know it can sometimes be tricky to set up and manage. In this concise book, software toolsmith Matt Doar clarifies some of the more confusing aspects by answering difficult and frequently asked questions about JIRA administration. Practical JIRA Administration shows you how JIRA is intended to be used, making it an ideal supplement to the extensive documentation already available. The book’s chapters are loosely connected, so you can go straight to the information that best serves your needs. Understand the difference between JIRA groups and JIRA project roles Discover what JIRA schemes do, and learn how to maintain them Use a consistent configuration approach to help you use JIRA as a platform Create a workflow from scratch Add, modify, and deactivate users Prepare for a JIRA upgrade, and troubleshoot if necessary Get remote access to JIRA via email, SQL, REST, and other methods
Author: Gareth Cantrell
Publisher: Packt Publishing Ltd
ISBN: 1800564201
Category : Computers
Languages : en
Pages : 314
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Book Description
Learn how to automate tasks and create rules in Jira with the help of different use cases Key FeaturesAutomate daily repetitive and tedious tasks without coding experienceDiscover how to automate processes in the Jira family including Jira software, Jira Service Desk, and Jira CoreExplore different use cases to understand automation features in JiraBook Description Atlassian Jira makes it easier to track the progress of your projects, but it can lead to repetitive and time-consuming tasks for teams. No-code automation will enable you to increase productivity by automating these tasks. Automate Everyday Tasks in Jira provides a hands-on approach to implementation and associated methodologies that will have you up and running and productive in no time. You will start by learning how automation in Jira works, along with discovering best practices for writing automation rules. Then you'll be introduced to the building blocks of automation, including triggers, conditions, and actions, before moving on to advanced rule-related techniques. After you've become familiar with the techniques, you'll find out how to integrate with external tools, such as GitHub, Slack, and Microsoft Teams, all without writing a single line of code. Toward the end, you'll also be able to employ advanced rules to create custom notifications and integrate with external systems. By the end of this Jira book, you'll have gained a thorough understanding of automation rules and learned how to use them to automate everyday tasks in Jira without using any code. What you will learnUnderstand the basic concepts of automation such as triggers, conditions, and actionsFind out how to use if–then scenarios and conditions to automate your processes with practical examplesUse smart values to achieve complex and more powerful automationImplement use cases in a practical way, including automation with Slack, Microsoft Teams, GitHub, and BitbucketDiscover best practices for writing and maintaining automation rulesExplore techniques for debugging rules and solving common issuesWho this book is for This book is for Jira administrators and project managers who want to learn about automation capabilities provided in Jira. Familiarity with Jira and working knowledge of workflows and project configurations is required.
Author: Stefan Kohler
Publisher: Packt Publishing Ltd
ISBN: 1849689539
Category : Computers
Languages : en
Pages : 455
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Book Description
Atlassian Confluence 5 Essentials is written in a friendly, tutorial style packed full of practical information to help get you started with Confluence and collaborating on projects more efficiently.If you just started with Confluence, as a user or administrator, this book will give you a running start and teach you everything you need to know. This book will also appeal to veteran users as it will give you new insights and tricks for how to use Confluence even more efficiently. All you need to get started with this book is some basic knowledge on how to use an Internet browser. As an administrator, you will need some basic knowledge about your organization's standard operating environment to install Confluence.
Author: Patrick Li
Publisher: Packt Publishing Ltd
ISBN: 1789808197
Category : Computers
Languages : en
Pages : 410
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Book Description
Publisher's note: A new sixth edition, updated with enhanced Jira 8.21 and Data Center features has now been published. Key Features Work on agile projects in Jira from both the administrator and end user's perspective Explore the improved Scrum and Kanban board and backlog Work through exercises at the end of each chapter to reinforce your skills Book Description Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You'll explore fields, including custom fields, and learn to use them for more effective data collection. You'll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you'll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease. What you will learn Understand Jira's data hierarchy and how to design and work with projects in Jira Use Jira for agile software projects, business process management, customer service support, and more Understand issues and work with them Design both system and custom fields to behave differently under different contexts Create and design your own screens and apply them to different project and issue types Gain an understanding of the workflow and its various components Set up both incoming and outgoing mail servers to work with e-mails Who this book is for This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to leverage Jira's powerful task management and workflow features to better manage their business processes.
Author: Patrick Li
Publisher: Packt Publishing Ltd
ISBN: 1838555889
Category : Computers
Languages : en
Pages : 275
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Book Description
Build customized solutions that fulfil your business requirements using the latest features of Jira 8 Key FeaturesLearn how to customize Jira applications to suit your organizational requirementsExtend Jira's capabilities for custom integrations with other products and services such as Slack and GitHubExplore practical recipes for troubleshooting and securing your Jira instances with best practicesBook Description Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, the chapter on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills to extend and customize your Jira implementation effectively. What you will learnLearn how to delegate administrator permissions effectivelyGain insights into integrating Jira with Bitbucket Cloud and GitHubExplore ways to collaborate with your internal teams on service requestsUnderstand how to add permissions to fieldsLearn how to set up SSO with Google Discover how to copy over configuration settings between Jira instancesWho this book is for This book is for administrators who are looking to customize, support, and maintain Jira for their organizations. A good understanding of Jira's core concepts is a must to make the most out of this book. For certain recipes, some knowledge of HTML, CSS, JavaScript, and basic programming will also be helpful.
Author: Stafford Vaughan
Publisher: "O'Reilly Media, Inc."
ISBN: 1449343643
Category : Business & Economics
Languages : en
Pages : 188
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Book Description
Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers
Author: Ravi Sagar
Publisher: Packt Publishing Ltd
ISBN: 178934588X
Category : Computers
Languages : en
Pages : 156
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Book Description
Leverage Jira's powerful task management and workflow features to better manage your business processes Key FeaturesThe book covers all major applications of Jira, which are Jira Software, Jira Core, Jira Service Desk.Configure project workflows and the fields that will be used in the project with the help of Jira's featuresCreate tickets for issues and manage your projects using the Jira softwareBook Description Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators. What you will learnImplement Jira as a project administrator or project managerGet familiar with various functionalities of JiraConfigure projects and boards in your organisation's Jira instanceUnderstand how and when to use components and versions in your projectsManage project configurations and Jira schemesLearn the best practices to manage your Jira instanceWho this book is for This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to use Jira for project management.
