Powerful Telephone Skills PDF Download
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Author:
Publisher:
ISBN: 9780760745540
Category : Telephone etiquette
Languages : en
Pages : 132
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Book Description
Author:
Publisher:
ISBN: 9780760745540
Category : Telephone etiquette
Languages : en
Pages : 132
Get Book Here
Book Description
Author: Bus Desk
Publisher:
ISBN: 9781564141071
Category : Business & Economics
Languages : en
Pages : 132
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Book Description
Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Author: Dartnell Corp
Publisher: Dartnell
ISBN: 9781630122911
Category :
Languages : en
Pages :
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Book Description
Author: Dartnell Corporation
Publisher:
ISBN: 9780850132939
Category : Telephone in business
Languages : en
Pages : 0
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Book Description
Every time you talk on the phone, you create an impression of yourself & your organization. This hands-on workbook shows you how to develop habits that help you use the phone as the powerful communication tool that it is. By the time you've completed the five short self-training sessions, you'll have improved your professional image & learned to use your time on the phone more effectively. Workbook sections include: * Understanding The Basic, But Essential, Phone Skills. * Polishing Your Telephone Personality. * Building Your Listening Skills. * Making Those Tough Calls. * Managing Your Phone Time. Each of the five short self- training sessions can be completed in about 20 minutes; you can even go through the workbook as a department. You'll find quizzes that help you assess your skills to see where you need to improve, real-life case studies, personal productivity exercises, & an action plan that you can customize to your job.
Author: Anthony J. Alessandra
Publisher:
ISBN:
Category : Customer services
Languages : en
Pages :
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Book Description
Annotation. The Telephone Skills eReport is a concise overview of the most essential components of an effective telephone manner. You'll be able to read the report quickly, and apply your newly-learned telephone skills right away - immediately leading to increased success for your career and your company. Topics covered include: Creating a powerful first impression when you answer the phone, Maintaining a positive attitude while on the phone, Avoiding the most common telephone mistakes, and Creating and sustaining the loyalty of your customers through the phone.
Author: Bailey Richardson
Publisher: Createspace Independent Publishing Platform
ISBN: 9781523998678
Category :
Languages : en
Pages : 38
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Book Description
Are You Ready to Become a Master at Communicating? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Are You Ready to Get Ahead of the Curve? * * *LIMITED TIME OFFER! 40% OFF! (Regular Price $4.99)* * * Chances are that no matter who you are, you find yourself having to communicate in one way or another with other people around you in a daily capacity. Even the simple take of going to the store and running in quickly, still leads to an interaction with another person. We live in a world where communicating with others is something that we just have to do, so why not be good at it! It's important to remember that while communication is focused highly on the way we speak to others and the words that we use, it is also the way you use your body language. Body language can put forth a message equally as one delivered by words. If you have poor communication skills then it may lead to a lot of misunderstandings and bad personal relationships. This can cause a lot of added stress and complications into your life that will bring you down greatly in the long run. You must avoid this at all costs! It can even be holding you back from the success you long for in your chosen career. The costs of poorly executed communication in the work place can actually even be measured in fiscal terms and this directly affects you because you could be going further and making yourself a lot more money. This is crazy to think about, right? Studies have recently found that employee misunderstandings can cost a 100,000 employee company as much as $62.4 million a year on average. This is a cumulative cost per worker of just over $26,000. These numbers should be more than enough to prove that your lack of expertise with your communication skills could easily be hampering your growth in your career. Even though these amounts are company wide, this still affects you on a personal level if you have ever wanted to make more money or get a promotion and experience any of the perks that could go along with this. If you have poor communication skills, you can also notice a real difference in your personal relationships by improving them. Whether it's a romantic partnership, a business relationship or just the way that you interact with your friends, communication can make or break your interactions. You can actually see the breakdown coming in these situations because they can be marked by arguing, defensiveness and lack of resolution. All of these problems can be solved by simply improving your communication skills. With the help of this book, you can change the way that you interact with people on an everyday basis. This means that you can go further in your personal life, your professional life and make become a happier, more well- rounded person. If you follow the steps that are set forth in this book you will soon be able to communicate more effectively and find the success that you have been looking for. You can easily learn how to do this and this book can show you how. Here Is A Preview Of What You'll Learn... Poor Communication Skills Can Bring You Down The Art of Body Language Speaking Techniques That Can Change Your Life! How to Tie It All Together Putting the Right Foot Forward And Fine-tuning Your Communication Skills Download your copy today! Take action today and download this book for a limited time discount of only $2.99! Tags: Communication, Communication Skills, People Skills, Soft Skills, Interpersonal Skills, Leadership, Emotional Intelligence
Author: Patrick Forsyth
Publisher: CIPD Publishing
ISBN: 9780852928653
Category : Business & Economics
Languages : en
Pages : 92
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Book Description
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author: Paul R. Timm
Publisher:
ISBN: 9781564142993
Category : Business & Economics
Languages : en
Pages : 100
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Book Description
A refresher on developing an authoritative, clear and friendly phone manner.
Author: Julian Treasure
Publisher: Mango Publishing
ISBN: 9781633536715
Category : BUSINESS & ECONOMICS
Languages : en
Pages : 308
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Book Description
Including many simple exercises, interviews with experts, and potent, transformational concepts, this book is a practical guide to improving the vital personal communication skills of speaking and listening. --
Author: Colleen McKenna
Publisher:
ISBN: 9781564143563
Category : Business communication
Languages : en
Pages : 0
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Book Description
"Powerful Communication Skills" teaches readers how to speak clearly, listen accurately, and assert themselves effectively. Developing powerful methods of sharing information--whether it's reading, writing, speaking, or listening--can help readers attain higher self-esteem and positive company morale.
