Author: Karima Mariama-Arthur
Publisher: Springer
ISBN: 3319645749
Category : Business & Economics
Languages : en
Pages : 282
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Book Description
This book is an exceptional resource for leaders at every level across industries. An insightful guidebook comprised of 40 illuminating principles showcasing the fundamental competencies that impact performance in the boardroom and beyond, each chapter includes the following core components: 1) a robust, but succinct discussion introducing each principle; 2) key strategies providing straightforward guidance on how to master each principle; 3) a selection of thoughtful journal questions that allow for meaningful introspection, and finally, 4) a leadership challenge—a stretch goal—that brings each principle into immediate, scalable focus. Whether a seasoned or emerging leader, each reader will discover useful perspectives contained within each chapter designed to firmly orient their thinking and behavior towards leadership excellence. An enduring resource for circumstances in which every leader will inevitably find him or herself confronting, it will also serve as the “go to” professional development resource for elevating leadership brands and facilitating the necessary trench work required to develop competent and confident leaders regardless of industry or expertise. Different from traditional books that provide a one-dimensional view of what leadership is and do little more than categorize existing traits, Poised for Excellence breaks the mold. It creates the context for understanding leadership development as a holistic process: By focusing on the mastery of fundamental principles structured to develop the whole person through service to self and others, it ignites an evolutionary process that cultivates 360 degrees of effective leadership. It directs readers to stake a bold claim to their success and transform the way they show up in the boardroom and beyond. Poised for Excellence was written to nurture the leadership potential in business leaders who desire to operate in excellence and believe that learning and practice are non-negotiable aspects of leadership success.
Author: Jacqueline Whitmore
Publisher: St. Martin's Press
ISBN: 1429989769
Category : Business & Economics
Languages : en
Pages : 193
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Book Description
Secrets to mastering the details that will get you ahead at work, from international etiquette expert and author of BUSINESS CLASS, Jacqueline Whitmore. In the past, the business world favored the aggressive "Type A" personality. But in these unsettled times, being courteous and thoughtful has proven to be a more effective way to win clients and customers and influence others. The competitive advantage depends on your ability to use your emotional intelligence and social graces to take your career to the next level. In POISED FOR SUCCESS, Jacqueline Whitmore states that good business etiquette is important, but she also knows that there is more to becoming invaluable at work than simply mastering good behavior. In order to be poised for success, you must cultivate what Jacqueline calls the four "P" qualities: Presence, Polish, Professionalism, and Passion. These include how to: -Package yourself for success by refining your personal brand -Nurture professional relationships with flair -Master the five ways to make yourself more memorable -Learn the seven unwritten rules of workplace etiquette Whitmore, using her 15 years of experience as a protocol and etiquette expert, will arm you with the skills to become more self-aware, more confident and comfortable in your own skin, and better able to communicate with others in a credible, authentic manner.
Author: Mark Aesch
Publisher: Hachette Books
ISBN: 1401396461
Category : Business & Economics
Languages : en
Pages : 277
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Book Description
Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we really can run government like a business, and provide value to taxpayers and shareholders alike. When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced. In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results.
Author: Kyle Toppazzini
Publisher: CRC Press
ISBN: 1315352613
Category : Business & Economics
Languages : en
Pages : 131
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Book Description
In today’s rapidly changing business landscape, organizations are challenged not only to adapt to evolving market dynamics but to excel in the face of uncertainty. Continuous improvement emerges as a strategic imperative, offering a systematic approach to enhance processes, boost efficiency, and drive innovation. This book delves into the heart of continuous improvement, providing a roadmap for organizations to navigate their journey toward maturity. The continuous improvement maturity model (CIMM) described in this book is not just a framework, but a holistic guide designed to support organizations in assessing and advancing their continuous improvement capabilities. As the author embarks on this exploration, he presents an approach that spans from foundational practices to advanced strategies. CIMM is a versatile tool adaptable to diverse industries, sectors, and organizational sizes. The key components of CIMM are: Integration with Best Practices— CIMM is not designed in isolation. We highlight its compatibility with established continuous improvement methodologies such as Lean, Six Sigma, Change Management, and Leadership Attributes. Learn how to leverage existing best practices while embracing the unique contributions of CIMM. Practical Application—Real-world examples and practical insights illustrate how organizations have successfully applied CIMM to overcome challenges, drive innovation, and achieve sustainable excellence. These stories offer inspiration and guidance for your own journey.
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: Aron Cramer
Publisher: Rodale Books
ISBN: 1609611802
Category : Business & Economics
Languages : en
Pages : 289
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Book Description
How the world's most influential companies are building business strategies that tackle the biggest global challenges. Today's business landscape is changing in fundamental ways: Natural resources are growing ever more scarce and expensive. Technology and changing consumer expectations are making transparency a fact of life. The rise of emerging economies creates vast market opportunities for companies--and better living standards for hundreds of millions. In Sustainable Excellence, Aron Cramer and Zachary Karabell tell the stories of the companies who are transforming themselves by responding to these paradigm shifts and in the process shaping the future. From their work with these Global 1000 companies, Cramer and Karabell know firsthand how business can successfully grapple with big-picture issues like resource scarcity, supply chain complexities, and the diverse expectations of government and the public. In Sustainable Excellence, they tell the story of how Coca-Cola and Greenpeace collaborated on a refrigerator that fights climate change. They show how companies like Best Buy and Nike are transforming the very products they sell to deliver more value to consumers with less waste. They recount how GE and Google created an innovative partnership that is developing "smart grids" that radically reduce energy use. And they show how business leaders like Starbucks' founder and CEO Howard Schultz put sustainable excellence at the center of his company's business strategy. Through these and other fascinating stories, Sustainable Excellence makes the case for a different way of doing business--one that will define both business success and economic vitality in the 21st century.
Author: Michael Horton
Publisher: Rowman & Littlefield
ISBN: 1475855486
Category : Education
Languages : en
Pages : 143
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Book Description
Excellence: Every Classroom, Every Lesson, Every Day is the story of the transformation of a principal from new and inexperienced but good-hearted to a highly effective leader and motivator. The realistic fiction story is based upon the author’s experience coaching administrators and working with both underperforming schools and high-achieving schools while weaving in lessons from foundational leadership books from both business and education. The principal, Dr. Esposito, demonstrates throughout how she uses these lessons to solve common problems in schools as she gradually changes her leadership philosophy and style. Her lessons come from a variety of leadership books including Drive, How to Win Friends and Influence People, Practice Perfect, The Art of Influence, Radical Candor, and many others.
Author: Gail Rudolph
Publisher: Morgan James Publishing
ISBN: 1631955071
Category : Self-Help
Languages : en
Pages : 196
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Book Description
Power Up Power Down offers solutions for women and minorities feeling overlooked, dismissed, frustrated, and undervalued in the workplace.
Author: Joshua Kerievsky
Publisher: BenBella Books
ISBN: 1637742770
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
Agility enables you, your team, and your organization to streamline slow and awkward actions, overcome obstacles quickly, and adapt to change with ease and grace. Agility isn’t a formula, a framework, nor a set of roles and rituals to follow. It’s a timeless way of being that matures with practice and skill. Becoming agile involves knowing the difference between being quick or hurrying, moving with ease or difficulty, being in or out of balance, graceful or awkward, adaptable or rigid, resourceful or resentful. With Joy of Agility, Joshua Kerievsky, CEO of Industrial Logic, one of the oldest and most-respected agile consultancies in the world, shows you how to harness agility in work and life to solve problems and succeed sooner. Kerievsky shares six essential agile mantras, plus unforgettable, real-world stories of agile people and teams, that will empower you to be quick, adaptable, and resourceful in the face of challenges and opportunities. Learn how to: Distinguish between being quick and hurrying Gain better balance and collaborate gracefully with others Prepare and practice being poised to adapt Take deliberate steps to drive out fear Grow a solution by starting minimal and evolving Overcome obstacles by being readily resourceful Use the lessons learned in Joy of Agility to transform agility from a mere buzzword into an approach that helps you obtain triumphant results.
Author: Benjamin Barber
Publisher: Ballantine Books
ISBN: 0307827283
Category : Education
Languages : en
Pages : 345
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Book Description
In this brilliant, controversial, and profoundly original book, Benjamin R. Barber fundamentally alters the terms of the current debate over the value of opportunity in American education, politics, and culture. Barber argues that the fashionable rallying cries of cultural literacy and political correctness completely miss the point of what is wrong with our society. While we fret about "the closing of the American mind" we utterly ignore the closing of American schools. While we worry about Japanese technology, we fail to tap the more fundamental ideological resources on which our country was founded. As Barber argues, the future of America lies not in competition but in education. Education in America can and must embrace both democracy and excellence. Barber demonstrates persuasively that our national story has always comprised an intermingling of diverse, contradictory, often subversive voices. Multiculturalism has, from the very start, defined America. From his gripping portrait of America poised on the brink of unprecedented change, Barber offers a daringly original program for effecting change: for teaching democracy depends not only on the preeminence of education but on a resurgence of true community service. A ringing challenge to the complacency, cynicism, and muddled thinking of our time that will change the way you feel about being an American citizen.
