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Author: Catherine Sheldrick Ross
Publisher: American Library Association
ISBN: 1555709087
Category : Language Arts & Disciplines
Languages : en
Pages : 473
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Book Description
An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training
Author: Catherine Sheldrick Ross
Publisher: American Library Association
ISBN: 1555709087
Category : Language Arts & Disciplines
Languages : en
Pages : 473
Get Book Here
Book Description
An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training
Author: Dennis Sommer
Publisher: iUniverse
ISBN: 0595523447
Category : Business & Economics
Languages : en
Pages : 234
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Book Description
In today's fast paced changing business world, professionals must work smarter than ever to improve their performance. What worked in the past doesn't work today. Clients are more knowledgeable and demanding. Competitors are more aggressive and cutthroat. Technical mastery of your vocation will only take you as far as an "average" performer. Within the pages of this book, the author reveals a revolutionary approach called the "Adviser Success Model" and walks the reader step-by-step through 13 of the most important communication skills used by top performers. As a top performer you will: earn more money; get that new job or promotion; increase your client base; close more deals; increase your gross sales revenue; improve your profit margin; retain clients for life; and much more. This book is intended for business owners, consultants, sales and service professionals who serve clients on a daily basis. Traditionally these are outside clients (sometimes they may be referred to as customers in your organization). Recently I've also found tremendous success implementing the art of client communication with professionals working with internal clients, that is those professionals who provide services for others within the same organization. It doesn't matter where you fit in the above description. The tips and techniques I provide will help you become a master communicator and top performer in your profession. I will focus on the most critical communication skill areas and provide you with successfully proven techniques. This book will cover: Questioning - How to ask powerful, smart and insightful questions Listening - How to become an effective listener Objection Handling - How to eliminate client objections and resistance Preparing A Presentation - How to inspire and motivate an audience Delivering A Presentation - How to persuade your client to your recommendations Planning A Meeting - How to plan the most effective meeting Facilitating A Meeting - How to run the most effective meeting Words and Stories - How to use words and stories to get your point across The Written Word - How to utilize the most overlooked written communication Memos And Reports - How to develop powerful reports and memos Gatekeeper Barriers - How to get client gatekeepers to help you win Self Promotion - How to promote yourself to the top of your profession Household Name - How you can become a household name in your industry Although there have been books published on many of these topics in the past, this book contains new approaches that focus on the critical client and business challenges you are facing today. The primary goal and objective of this program is to help you build your foundation for becoming a top performer in your profession.
Author: T. Christopher Greenwell
Publisher: Human Kinetics
ISBN: 1718217633
Category : Sports & Recreation
Languages : en
Pages : 402
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Book Description
Running a sport event—whether it’s an international competition or local youth tournament—requires acute knowledge and the ability to plan, organize, promote, lead, and communicate effectively. And no other text prepares students for the task as effectively as Managing Sport Events, Third Edition With HKPropel Access. While other texts in this space stray into the area of facility management, Managing Sport Events keeps its focus where it should be by providing a thorough grounding of the entire event management process. Beginning with an overview of event conception and development, the text then moves into the principal planning areas of budgeting, marketing, promotion, sponsorships, and legal and risk management. Later chapters focus on key operational areas such as staffing, event services and logistics, and event-day management, and it closes with postevent details and evaluation. The third edition includes new and updated content that incorporates plenty of contemporary real-life examples: Insights into how event management has been affected by COVID-19 and by the emergence of social media, sustainability efforts, and diversity, equity, and inclusion (DEI) initiatives All-new content addressing the role of brand ambassadors, social media influencers, and nontraditional media in promoting events and encouraging fan engagement An updated discussion of event sponsorships and how sport organizations are implementing creative activation strategies, pre-event and game-day deliverables, and the latest technologies to maximize exposure and measure effectiveness An expanded discussion of contracts and other legal considerations such as compliance with the Americans with Disabilities Act (ADA) An expanded section outlining how principles of project management can be used to effectively plan events New industry profiles that provide insights into key players and noteworthy happenings in event management Related online activities, delivered through HKPropel, provide robust learning opportunities for students: A brand-new semester-long project in which students plan, prepare, produce, and evaluate a fictional pickleball tournament as well as compile a formal event management plan handbook Scenario-based activities in which students make a decision and then see the implications of their choice Mini case studies for each chapter with questions to test comprehension Sample contracts that represent common agreements encountered in event management Practicing and aspiring professionals working in parks and recreation, tourism, hospitality, and sport organizations at all levels—youth, high school, college, amateur, minor league, professional, and international—will find this book a valuable reference in their roles as event managers. Blending traditional business tenets of sport management with the distinct aspects of event management, Managing Sport Events, Third Edition, prepares readers to manage events with efficiency and ease so that fans and participants alike have lasting game-day memories. Note: A code for accessing HKPropel is not included with this ebook but may be purchased separately.
Author: Barbara J. Streibel
Publisher: McGraw Hill Professional
ISBN: 0071596100
Category : Business & Economics
Languages : en
Pages : 67
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Book Description
RUN BUSINESS MEETINGS THAT ARE FOCUSED, PRODUCTIVE, AND BENEFICIAL TO YOUR ORGANIZATION In business, meetings are necessary but not always efficient. But by using the principles in Plan and Conduct Effective Meetings, you'll discover 24 easy-to-implement techniques geared to make your meetings more productive than ever before. This step-by-step guide goes straight to the heart of meeting planning and facilitating, explaining why meetings go wrong and what to do about it. You'll learn to conduct meetings that stay sharply focused; turn participants into valuable contributors; and make decisions that result in actionable tasks. This guide also discusses video- and teleconferencing, so you can use those powerful technologies to your advantage, too. Plus, you'll: Discover how preparation can guarantee meeting success Learn to begin each meeting with a purpose and end with an accomplishment Understand each participant's role, to increase productivity Discover how to deal with problems during meetings Find out how to neutralize time-wasting interpersonal conflicts Get tips on using technology to hold virtual meetings
Author: Bloomsbury Publishing
Publisher: A&C Black
ISBN: 1408156466
Category : Business & Economics
Languages : en
Pages : 4123
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Book Description
An international bestseller, BUSINESS: The Ultimate Resource is a one-stop reference and interactive tool covering all aspects of today's world of work. Unique, authoritative, and wide-ranging, it offers practical and strategic advice for anyone doing business today. Written with a team of world-class writers and editors, it is an essential desk reference for managers, MBA and business students and for small business owners worldwide. Fully updated and revised for this new edition, BUSINESS features: Best Practice: over 170 essays from a stellar cast of business thought leaders including C. K. Prahalad, Gary Hamel and John Kotter Actionlists: practical solutions to everyday business challenges Management Library: time-saving digests of more than 100 of the world's best business books Dictionary: jargon-free definitions of more than 7,000 terms Giants : revised biographies of many of the world's most influential gurus and pioneers
Author: David A. Farris
Publisher: Taylor & Francis
ISBN: 1000978702
Category : Education
Languages : en
Pages : 229
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Book Description
Committees are indispensable to the governance of higher education, yet there is seldom guidance to faculty and administrators on how committees should be conducted or how to maximize committee obligations. This is the first handbook on how both to manage committees and how to engage effectively as members to achieve departmental or broad institutional goals, and how participation valuably contributes to individual learning and advancement.Based on empirical research, organizational theory, and interviews with faculty and administrators, Dr. David Farris provides an informative and vivid examination of the dynamics of committee work, addresses the planning, conduct, roles, composition, and dispositions of members as well as the institutional context and structures in which they operate that are vital to organizational success.Committees are not just laboratories for implementing the vision of university leadership, developing solutions to institutional challenges, and refining organizational procedures; they are the proving ground for future leaders in higher education. How members perform in committees reflects our professionalism, aptitude, integrity, and character – all-important considerations given that we serve as ambassadors for our department, college, office, and colleagues.In offering guidance on good committee practices, a recurring theme of this book is that readers should critically evaluate individual performance and how it impacts others or the committee at large. Too often the locus of control is presumed to be reserved for the chairperson even though significant influence can be exercised through informal leadership, member dispositions, and leveraging social networks.In addition to reviewing the mechanism of committees, David Farris provides practical information regarding the functional application of committees (tactical, operational, or strategic), committee leadership and management, group dynamics that influence committee performance, and the importance of diversity and inclusive committee cultures to institutional performance. Throughout the book he identifies opportunities for faculty and administrators to reflect on their committee experiences, challenges readers to consider how to capitalize on committee experiences, and consider the various ways that committees shape institutional culture and performance.This book provides guidance on how to create committees that are conducive to fair, equitable, and engaging participative decision-making experiences to yield the best results and to promote enthusiasm for participation in committees, whether as chairs or committee members.
Author: Michael M. Lombardo
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 646
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Book Description
"For learners, managers, mentors, and feedback givers."
Author: Robert W. Strauss
Publisher: McGraw Hill Professional
ISBN: 0071769692
Category : Medical
Languages : en
Pages : 785
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Book Description
A Comprehensive, Practical Text on Effectively Running an Emergency Department Emergency Department Management is a real-world, pragmatic guide designed to help emergency department managers efficiently handle the many complex issues that arise in this challenging clinical environment. Written by professionals who have spent their entire careers in the service of emergency department patients, this unique text delivers practical solutions to virtually any problem that may arise in running an emergency department or acute care center. COMPLETE, EXPERT COVERAGE OF EVERY IMPORTANT MANAGEMENT TOPIC, INCLUDING: Leadership Principles Operations Informatics Quality and Service Finance Reimbursement Contracts Legal and Regulatory Issues Malpractice Human Resources Emergency Department Management offers the guidance and expertise required to deliver consistent, rapid, high-quality care. It is the single-best resource available to help you navigate the leadership challenges that arise daily in the emergency department.
Author: Richard Lent
Publisher:
ISBN: 9780692446003
Category :
Languages : en
Pages : 230
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Book Description
Attend any good meetings lately? Make the next one you lead a great one. Leading Great Meetings: How to Structure Yours for Success shows how to plan and run more effective meetings by changing their structure. This book's recommendations differ from those that rely on adopting rules or changing behavior. Such methods may fail in the heat of discussion, but the right meeting structure helps people meet productively without having to remember how to behave. Leading Great Meetings can help you with board, team and other meetings of any size. It explains 12 choices and 32 tools for creating effective structures in any setting. You select choices and tools relevant to your situation. Also included are stories, examples, and even "blueprints," that show a structural approach in action. There is also a chapter dedicated to effective structures for virtual meetings. Finally, there are recommendations for what to do under pressure when there is little time to prepare. Some common meeting challenges you can address through structure include: Poor commitment to decisions. Running over time. Difficult, disrespectful discussion. Presentations that overwhelm participation. Keeping everyone engaged. Ineffective virtual meetings. Start running more productive meetings beginning with your next one.
Author: Rich Maltzman
Publisher: Maven House Press
ISBN: 1938548299
Category : Business & Economics
Languages : en
Pages : 246
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Book Description
This practical guide to facilitating planning meetings will enable you to effectively jump-start your projects and lead to success. Rigorous planning is vital to your project execution and success. Projects are often multifunctional, requiring input from various stakeholders. Project planning often tends to be done piecemeal or not at all, often leading to missing and/or incomplete information and correspondingly poor results. This book will show you how to do it right. How to Facilitate Productive Project Planning Meetings is a guide to help you plan your projects by showing you how to effectively facilitate productive face-to-face kickoff sessions (both in person and virtual) and ongoing planning meetings. Effective planning meetings will help you not only develop key artifacts but also provide continuous team building. You’ll also learn about the impacts of culture (organizational and global) on team dynamics and discover methods to ameliorate these impacts. A case study of building a sustainable house will help you understand the concepts and grasp the terminology. The book will also feature dozens of illustrative stories (from the authors as well as other practicing project managers) that will illustrate meeting techniques that went well (or not so well). Numerous templates, sample schedules, and checklists round out the value of this book in helping you facilitate effective meetings.
