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Personalising Public Services

Personalising Public Services PDF Author: Catherine Needham
Publisher: Policy Press
ISBN: 1847427596
Category : Political Science
Languages : en
Pages : 215

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Book Description
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.