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Author: Jack Zigon
Publisher:
ISBN: 9780964966741
Category : Employees
Languages : en
Pages : 650
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Book Description
Author: Jack Zigon
Publisher:
ISBN: 9780964966741
Category : Employees
Languages : en
Pages : 650
Get Book Here
Book Description
Author: Jack Zigon
Publisher:
ISBN: 9781892809032
Category :
Languages : en
Pages : 60
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Book Description
Author: Dean Spitzer
Publisher: AMACOM
ISBN: 0814430090
Category : Business & Economics
Languages : en
Pages : 312
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Book Description
It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.
Author: Jack Zigon
Publisher:
ISBN: 9781892809018
Category :
Languages : en
Pages : 64
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Book Description
Author: Harry P Hatry
Publisher: Rowman & Littlefield
ISBN: 1493083031
Category : Political Science
Languages : en
Pages : 343
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Book Description
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.
Author: Jerry L. Harbour
Publisher: CRC Press
ISBN: 1439802505
Category : Business & Economics
Languages : en
Pages : 104
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Book Description
You can‘t understand, manage, or improve what you don‘t measureWhile every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues
Author: Jack Zigon
Publisher:
ISBN: 9781892809025
Category :
Languages : en
Pages : 70
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Book Description
Author: Jack Zigon
Publisher:
ISBN: 9781892809087
Category :
Languages : en
Pages : 56
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Book Description
Author: Jack Zigon
Publisher:
ISBN: 9780964966789
Category :
Languages : en
Pages : 36
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Book Description
Author: Jack Zigon
Publisher:
ISBN: 9780964966772
Category :
Languages : en
Pages : 105
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Book Description
