Performance Assessment and Benchmarking of Gondar Water Supply Services, Ethiopia PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Performance Assessment and Benchmarking of Gondar Water Supply Services, Ethiopia PDF full book. Access full book title Performance Assessment and Benchmarking of Gondar Water Supply Services, Ethiopia by Yirga Alemu Azene. Download full books in PDF and EPUB format.
Author: Yirga Alemu Azene
Publisher: GRIN Verlag
ISBN: 3346281795
Category : Business & Economics
Languages : en
Pages : 74
Get Book
Book Description
Master's Thesis from the year 2019 in the subject Organisation and administration - Public administration, grade: Very Good, , course: Business Administration, language: English, abstract: The main objective of the study is to establish the performance of GWSSS in terms of quality of water services, economical efficiency, and operational sustainability against widely accepted key standard performance indicators and benchmarking the water utility against other well-performing utilities around East Africa for purposes of development of decision support tools for better management of the system. The last eight-year data from the annual report and from the management information system of the Gondar utility are used in the analysis of indicators and to see the performance trend. Performance evaluation of water supply services for Gondar city was carried out using thirteen key performance indicators. From the first category six indicators in the quality of water services, one indicator on water quality compliance has the utility performing well. The other five indicators that are water supply coverage, average total per capita consumption, average per capita domestic consumption, continuity of piped water supply, and the number of persons per domestic connection are the performance of the utility is poor and much below the benchmarked utilities. From the second category of four indicators in improving economic efficiency one indicator in improving personnel expenditure has moderate performance; one indicator on tariff cost recovery has shown low performance, and two indicators in improving bill revenue collection efficiency and operating cost coverage are well performed. The third category of three indicators in improving operational sustainability; one indicator in staffing level is poor performance and two indicators in nonrevenue water and treatment capacity utilized the utility is performing well compared to benchmarked utilities. In general, GWSSS is performing well in five indicators, moderate performance in one indicator, and the rest seven indicators the performance of Gondar is poor and much below the benchmarked utilities. Therefore, it is highly recommended that Gondar utility should take much focus on improving: the water supply services, water production, number of water connections, water consumption, tariff cost recovery, and staffing level.
Author: Yirga Alemu Azene
Publisher: GRIN Verlag
ISBN: 3346281795
Category : Business & Economics
Languages : en
Pages : 74
Get Book
Book Description
Master's Thesis from the year 2019 in the subject Organisation and administration - Public administration, grade: Very Good, , course: Business Administration, language: English, abstract: The main objective of the study is to establish the performance of GWSSS in terms of quality of water services, economical efficiency, and operational sustainability against widely accepted key standard performance indicators and benchmarking the water utility against other well-performing utilities around East Africa for purposes of development of decision support tools for better management of the system. The last eight-year data from the annual report and from the management information system of the Gondar utility are used in the analysis of indicators and to see the performance trend. Performance evaluation of water supply services for Gondar city was carried out using thirteen key performance indicators. From the first category six indicators in the quality of water services, one indicator on water quality compliance has the utility performing well. The other five indicators that are water supply coverage, average total per capita consumption, average per capita domestic consumption, continuity of piped water supply, and the number of persons per domestic connection are the performance of the utility is poor and much below the benchmarked utilities. From the second category of four indicators in improving economic efficiency one indicator in improving personnel expenditure has moderate performance; one indicator on tariff cost recovery has shown low performance, and two indicators in improving bill revenue collection efficiency and operating cost coverage are well performed. The third category of three indicators in improving operational sustainability; one indicator in staffing level is poor performance and two indicators in nonrevenue water and treatment capacity utilized the utility is performing well compared to benchmarked utilities. In general, GWSSS is performing well in five indicators, moderate performance in one indicator, and the rest seven indicators the performance of Gondar is poor and much below the benchmarked utilities. Therefore, it is highly recommended that Gondar utility should take much focus on improving: the water supply services, water production, number of water connections, water consumption, tariff cost recovery, and staffing level.
Author: Helena Alegre
Publisher: IWA Publishing
ISBN: 1843390515
Category : Science
Languages : en
Pages : 308
Get Book
Book Description
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The second edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. The manual includes a new version of the software Sigma Lite incorporating all the new developments and an improved graphical user interface. This new edition of Performance Indicators for Water Supply Services will be an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.
Author: Renato Parena
Publisher: IWA Publishing
ISBN: 1900222272
Category : Science
Languages : en
Pages : 186
Get Book
Book Description
OUT OF PRINT - NEW EDITION NOW AVAILABLE
Author: Renato Parena
Publisher: IWA Publishing
ISBN: 9781843390107
Category : Science
Languages : en
Pages : 76
Get Book
Book Description
Free market mechanisms increasingly influence former monopoly sectors such as water and wastewater services with requirements for more transparency and efficiency. Small and large-scale consumers alike demand greater insight into how drinking water tariffs are structured and into the level of service. Public and private shareholders require guarantees on water supply at a reasonable price, with the requisite quality (both of service and product) and reliability together with careful eco-management. Developing sound policies requires information on key industry issues such as water resources, public health, water services, the environment and the cost of providing the level of the service demanded by customers and regulators. Similarly, informed decision-making on issues of ownership, industry structure, competition policy and effective regulation requires accurate analysis of performance across the industry throughout the world. In many sectors of industry Performance Indicators and Benchmarking exercises are widely used as suitable management tools for gaining and maintaining continuous improvement and competitive advantage. Addressing the need to promote best practice principles as part of the advocacy for the advancement of water and sanitation services is currently one of the major governance issues that IWA is challenged to tackle. The objective is to develop generally accepted procedures and methodologies able to provide decision makers with an overall perception of the utility performance as a sound basis for making strategic choices. This requires the definition of a reference framework for Performance Indicators and Benchmarking methodologies, as well as adequate models of aggregation that fit the basic needs of the key types of user. The Task Force on Performance Indicators (operating within the IWA Operation and Management Specialist Group) and the Task Force on Benchmarking (operating within the IWA Statistics and Economics Specialist Group) were set up with the remit to develop the definition of such a common language. The Task Force on Benchmarking carried out a survey among the countries represented inside the Statistics and Economics Specialist Group with the aim of designing a framework of the various national approaches to Benchmarking in terms of: The type, degree evolution and main adopted concepts of Benchmarking Development of the above concepts in focusing Benchmark objectives The survey indicated that, in the main, initiatives of Process Benchmarking are voluntary and non-systematic. It is evident that many water utilities are on what the European Foundation for Quality Management calls the "start-up" level in terms of Business excellence (or continuous improvement) and are keen to find best practices to compare with. The Task Force on Benchmarking moved to the second step, borrowing the European Commission's DG III recommendation that identify benchmarking as an important tool to improve competitiveness of small and medium sized enterprises in Europe according to the methodologies developed and applied in large corporations. With the objective of developing a generally accepted concept and a methodology with wide applicability, deeper analyses were then made of Process Benchmarking procedures adopted in the Nordic countries and in The Netherlands. As a result this Manual aims to present well-devised guidelines for establishing a management tool based on the use of Process Benchmarking methodologies that will allow future systematic and rigorous performance comparisons to be made within the water industry. Contents Main benchmarking experiences in a water context How far we are on benchmarking Benchmarking methodologies in the Netherlands and the Nordic countries One coherent philosophy for two different approaches Process Benchmarking approach Key numbers and definitions References Relations between process benchmarking and performance indicators Introduction letter and questionnaires
Author: Berta Macheve
Publisher: World Bank Publications
ISBN: 9781464806575
Category : Municipal water supply
Languages : en
Pages : 0
Get Book
Book Description
"Investments on the order of US$6 billion are estimated to be needed in the water sector in Nigeria in the next 10 years if the country is to achieve universal water supply coverage. This is the main finding of State Water Agencies in Nigeria: A Performance Assessment, in which the objective is to provide the government of Nigeria with a structured and coherent quantitative snapshot of the state of its urban water sector. The report focuses on water provision services from the States' Water Authorities or Water Boards (SWAs) as they are the major and only regulated agencies that provide water to the urban population. Sanitation provision is not addressed because the majority of SWAs do not provide this service to their customers. This report highlights the issues related to the performance of SWAs, tariffs levels and structures, financing mechanisms, and concerns with governance within the SWA and state governments. For example, due to accelerated urbanization and migration of the population to the large cities, the average coverage by SWAs is about 40 percent, and the average domestic water consumption was 26 liters per capita per day in 2013, well below the recommended average. The remaining majority of the population relies on alternative service providers. To the extent possible, the report also shows the impact of these institutional weaknesses on customers' costs, fiscal subsidies to the sector, and financing requirements that are needed to scale up the investment and showcase that the related operational and maintenance expenditure of the SWAs can actually be covered from the various financing sources. In fact, the coping costs of the population getting water from alternative water providers is assessed at US$700 million a year, and this number is growing. In addition, utilities get about US$100 million in operational subsidies that cover labor, electricity, and other operational costs. State Water Agencies in Nigeria: A Performance Assessment provides the government of Nigeria with a structured and coherent quantitative snapshot of the state of its urban water sector. Ultimately, this report is a first step toward performance benchmarking in Nigeria's water and sanitation sector. The findings summarized in this publication should eventually serve as a tool for utilities and their authorities and stakeholders, as well as for bilateral and multilateral donors in their efforts to monitor the performance and progress of each water provider and the sector as a whole."
Author: Awwa
Publisher:
ISBN: 9781647171056
Category :
Languages : en
Pages : 0
Get Book
Book Description
Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics You Can Use: Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for All Operations: Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare Your Utility: Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2021. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.
Author: AWWA Staff
Publisher: American Water Works Association
ISBN: 1613000340
Category :
Languages : en
Pages : 124
Get Book
Book Description
Author: Enrique Cabrera Jr.
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
Get Book
Book Description
Performance assessment has been one of the hottest topics in the water industry in the past decade. In that period, the International Water Association has played a key role, and the performance indicators systems developed for drinking water and wastewater utilities have become a reference worldwide. This book represents a collection of the papers presented to the Pi08 Conference, in Valencia, Spain (March 2008). The conference represents the final stage in the COST C18 Action, funded by the EU and brings together some of the most relevant professionals in the water industry. The book covers the latest trends in performance assessment, as well as relevant case studies from practical applications in utilities around the globe.
Author: Zin Eddine Dadach
Publisher: GRIN Verlag
ISBN: 366856664X
Category : Science
Languages : en
Pages : 31
Get Book
Book Description
Technical Report from the year 2017 in the subject Physics - Other, , language: English, abstract: The objective of this applied industrial research was to conduct an exergy-based analysis for an Open Cycle Gas Turbine in Abu Dhabi in order to evaluate its performance under design conditions and during summer weather conditions. The first explanation for this investigation is that CO2 emissions from power generation plants in the United Arab Emirates are responsible for about 33% of the 200 million tons of the total CO2 emitted in 2013 in the country. The second reason for this industrial project is that the standard conditions used for the design of gas turbines are 288K, sea level atmospheric pressure and 60% relative humidity. However, the average summer weather conditions in Abu Dhabi are T=316K and a relative humidity of 50%. As a consequence, the effects of summer weather conditions on different performance indices of the power plant were also studied.
Author: Marinus Gijsberthus Bos
Publisher: Cabi
ISBN: 9780851999678
Category : Science
Languages : en
Pages : 158
Get Book
Book Description
This book draws together the knowledge that has been gained in irrigation and drainage performance assessment over the last 10 to 15 yers. Performance assessment is an essential management task. If the use of water for irrigation is to be improved, then we must understand current levels of performance and identify measures for improvement. This book provides guidelines to enable practitioners to apply the process and procedures that have evolved. Developed by a working group of the International Commission on Irrigation and Drainage (ICID), it provides a theory and practice of how to audit and assess the performance of irrigation and drainage schemes. This book will be of interes to researchers and professionals in irrigation, drainage, soils and agricultural engineering.
