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Author: Eric Hinrichs
Publisher:
ISBN: 9781480878082
Category :
Languages : en
Pages : 214
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Book Description
After picking up trash for a dollar an hour, working in an auto store, a bookstore, a coal mine and spending time as a process engineer, draftsman, and landscaper, you learn how to succeed in the workplace. Those are just a handful of the jobs that Eric Hinrichs has worked over the years, and he walks you through how to navigate career challenges in this guide to surviving and thriving in the professional world. Learn how to: - make a great first impression with co-workers and supervisors; - improve relationships with difficult colleagues and clients; - boost your chances of earning a promotion; and - avoid common mistakes. He also highlights why we must sometimes change our attitudes, which can be hard. The perception of who we are in the eyes of others is largely based on our own beliefs, the ways we interact with others, the ways we approach our jobs, and how we feel about ourselves. Maximize career opportunities, improve your chances for advancement, earn more money, and enjoy your work more with the lessons in Perceptions and Expectations.
Author: Eric Hinrichs
Publisher:
ISBN: 9781480878082
Category :
Languages : en
Pages : 214
Get Book Here
Book Description
After picking up trash for a dollar an hour, working in an auto store, a bookstore, a coal mine and spending time as a process engineer, draftsman, and landscaper, you learn how to succeed in the workplace. Those are just a handful of the jobs that Eric Hinrichs has worked over the years, and he walks you through how to navigate career challenges in this guide to surviving and thriving in the professional world. Learn how to: - make a great first impression with co-workers and supervisors; - improve relationships with difficult colleagues and clients; - boost your chances of earning a promotion; and - avoid common mistakes. He also highlights why we must sometimes change our attitudes, which can be hard. The perception of who we are in the eyes of others is largely based on our own beliefs, the ways we interact with others, the ways we approach our jobs, and how we feel about ourselves. Maximize career opportunities, improve your chances for advancement, earn more money, and enjoy your work more with the lessons in Perceptions and Expectations.
Author: Art Costello
Publisher: Balboa Press
ISBN: 1504355520
Category : Biography & Autobiography
Languages : en
Pages : 115
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Book Description
What if you could revolutionize your life from top to bottom by altering your mindset in just one way? Art costello has the answer and it's quite simple: mastering your expectations. Through improved understanding of expectations and their bearing on every facte of life, you can expect: -increased creativity and productivity -boosted confidence -improved human interaction -the ability to steer the course of your future! Costello speaks conversationally and candidly about his own experiences and how they inspired him to pioneer the original concepts in this book. He explains that expectations are not just a word, but a framework for living. When you operate through faith and not fear, you create higher expectations and create self-fulfilling prophesies for the life you have always wanted. It's simple but life changing!
Author: Sue Dockett
Publisher: UNSW Press
ISBN: 9780868408019
Category : Education
Languages : en
Pages : 234
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Book Description
Delivers a comprehensive coverage of local and overseas research on transition to school.
Author: Christopher Jencks
Publisher: Brookings Institution Press
ISBN: 9780815746119
Category : Education
Languages : en
Pages : 546
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Book Description
" The test score gap between blacks and whites—on vocabulary, reading, and math tests, as well as on tests that claim to measure scholastic aptitude and intelligence--is large enough to have far-reaching social and economic consequences. In their introduction to this book, Christopher Jencks and Meredith Phillips argue that eliminating the disparity would dramatically reduce economic and educational inequality between blacks and whites. Indeed, they think that closing the gap would do more to promote racial equality than any other strategy now under serious discussion. The book offers a comprehensive look at the factors that contribute to the test score gap and discusses options for substantially reducing it. Although significant attempts have been made over the past three decades to shrink the test score gap, including increased funding for predominantly black schools, desegregation of southern schools, and programs to alleviate poverty, the median black American still scores below 75 percent of American whites on most standardized tests. The book brings together recent evidence on some of the most controversial and puzzling aspects of the test score debate, including the role of test bias, heredity, and family background. It also looks at how and why the gap has changed over the past generation, reviews the educational, psychological, and cultural explanations for the gap, and analyzes its educational and economic consequences. The authors demonstrate that traditional explanations account for only a small part of the black-white test score gap. They argue that this is partly because traditional explanations have put too much emphasis on racial disparities in economic resources, both in homes and in schools, and on demographic factors like family structure. They say that successful theories will put more emphasis on psychological and cultural factors, such as the way black and white parents teach their children to deal with things they do not know or understand, and the way black and white children respond to the same classroom experiences. Finally, they call for large-scale experiments to determine the effects of schools' racial mix, class size, ability grouping, and other policies. In addition to the editors, the contributors include Claude Steele, Ronald Ferguson, William G. Bowen, Philip Cook, and William Julius Wilson. "
Author: Vilma Seeberg
Publisher: Routledge
ISBN: 1000361969
Category : Education
Languages : en
Pages : 203
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Book Description
This timely volume presents powerful stories told by Black families and students who have successfully negotiated a racially fraught, affluent, and diverse suburban school district in America, to illustrate how they have strategically contested sanctioned racist practices and forged a path for students to achieve a high-quality education. Drawing on rich qualitative data collected through interviews and interactions with parents and kin, students, community activists, and educators, Family Engagement in Black Students’ Academic Success chronicles how pride in Black American family history and values, students’ personal capabilities, and their often collective, proactive challenges to systemic and personal racism shape students’ academic engagement. Familial and collective cultural wealth of the Black community emerges as a central driver in students’ successful achievement. Finally, the text puts forward key recommendations to demonstrate how incorporating the knowledge and voices of Black families in school decision making, remaining critically conscious of race and racial history in everyday actions and longer term policy, and pursuing collective strategies for social justice in education, will help eliminate current opportunity gaps, and will counteract the master narrative of underachievement ever-present in America. This volume will be of interest to students, scholars, and academics with an interest in matters of social justice, equity, and equality of opportunity in education for Black Americans. In addition, the text offers key insights for school authorities in building effective working relationships with Black American families to support the high achievement of Black students in K-12 education.
Author: Valarie A. Zeithaml
Publisher: Simon and Schuster
ISBN: 1439137471
Category : Business & Economics
Languages : en
Pages : 185
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Book Description
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.
Author: Robert Jervis
Publisher: Princeton University Press
ISBN: 1400885116
Category : Political Science
Languages : en
Pages : 544
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Book Description
Since its original publication in 1976, Perception and Misperception in International Politics has become a landmark book in its field, hailed by the New York Times as "the seminal statement of principles underlying political psychology." This new edition includes an extensive preface by the author reflecting on the book's lasting impact and legacy, particularly in the application of cognitive psychology to political decision making, and brings that analysis up to date by discussing the relevant psychological research over the past forty years. Jervis describes the process of perception (for example, how decision makers learn from history) and then explores common forms of misperception (such as overestimating one's influence). He then tests his ideas through a number of important events in international relations from nineteenth- and twentieth-century European history. Perception and Misperception in International Politics is essential for understanding international relations today.
Author: Lynn C. Robertson
Publisher: Oxford University Press
ISBN: 019516623X
Category : Medical
Languages : en
Pages : 279
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Book Description
Owing to its bizarre nature and its implications for understanding how brains work, synesthesia has recently received a lot of attention in the popular press and motivated a great deal of research and discussion among scientists. The questions generated by these two communities are intriguing: Does the synesthetic phenomenon require awareness and attention? How does a feature that is not present become bound to one that is? Does synesthesia develop or is it hard wired? Should it change our way of thinking about perceptual experience in general? What is its value in understanding perceptual systems as a whole?This volume brings together a distinguished group of investigators from diverse backgrounds--among them neuroscientists, novelists, and synesthetes themselves--who provide fascinating answers to these questions. Although each approaches synesthesia from a very different perspective, and each was curious about and investigated synesthesia for very different reasons, the similarities between their work cannot be ignored. The research presented in this volume demonstrates that it is no longer reasonable to ask whether or not synesthesia is real--we must now ask how we can account for it from cognitive, neurobiological, developmental, and evolutionary perspectives. This book will be important reading for any scientist interested in brain and mind, not to mention synesthetes themselves, and others who might be wondering what all the fuss is about.
Author: George N. Kenyon
Publisher: Springer
ISBN: 1447166272
Category : Technology & Engineering
Languages : en
Pages : 269
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Book Description
Exploring the concept of quality management from a new point of view, this book presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book. This book provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. It also offers a useful supplementary text for marketing and quality management courses.
Author: Demir, Mahmut
Publisher: IGI Global
ISBN: 1799882330
Category : Business & Economics
Languages : en
Pages : 906
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Book Description
The tourism sector has been deeply affected particularly in economic terms by the COVID-19 pandemic. This crisis has led to new practices and radical changes. Scientists emphasize that mankind will face pandemics more frequently in the forthcoming years. Thus, it is important to understand the negative impacts the COVID-19 pandemic had on the tourism sector as well as the measures that were and are being put in place to protect the industry during future outbreaks. The Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry is a comprehensive reference source that reflects upon the evaluations of the experienced and ongoing pandemic crisis in the context of the tourism sector. The positive and negative effects experienced by tourism employees and tourists are examined, and post-pandemic processes and business practices are evaluated. Covering topics including consumer rights in tourism, dynamic changes in the tourism industry, and employment in tourism, this book is suitable for travel agencies, restaurateurs, hotel managers, brand managers, marketers, advertisers, managers, executives, hospitality personnel, policymakers, government officials, tourism practitioners, students, academicians, and researchers seeking the latest sustainable policies and practices that are being utilized to increase the productivity of the tourism sector and will allow it to thrive in the years to come.
