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Author: Mark Goulston
Publisher: AMACOM
ISBN: 0814439594
Category : Self-Help
Languages : en
Pages : 273
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Book Description
No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen? You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. In Talking to “Crazy”, you will learn: Why people act the way they do How instinctive responses can exacerbate the situation, and what to do instead When to confront a problem and when to walk away How to activate the Sanity Cycle, which quickly transforms you from threat to ally How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more You can't reason with unreasonable people, but you can reach them. Talking to “Crazy” shows you just how easy it is to do it.
Author: Mark Goulston
Publisher: AMACOM
ISBN: 0814439594
Category : Self-Help
Languages : en
Pages : 273
Get Book Here
Book Description
No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen? You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. In Talking to “Crazy”, you will learn: Why people act the way they do How instinctive responses can exacerbate the situation, and what to do instead When to confront a problem and when to walk away How to activate the Sanity Cycle, which quickly transforms you from threat to ally How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more You can't reason with unreasonable people, but you can reach them. Talking to “Crazy” shows you just how easy it is to do it.
Author: Michelle Rozen
Publisher: John Wiley & Sons
ISBN: 1394254334
Category : Business & Economics
Languages : en
Pages : 198
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Book Description
Learn the steps to build better habits and join the ranks of changemakers and goal achievers everywhere In The 6% Club, The Change Doctor Michelle Rozen, PhD, teaches audiences and readers how to create and actually stick to new positive habits, unlocking the secret formula to the life, success, and happiness they've always dreamed of. The book was born from a recent study where Dr. Rozen surveyed 1,000 people who pledged to make a change in their lives, and, shockingly, only 6% had stuck to the change just a month later. Dr. Rozen's powerful, uplifting, and actionable methods have been tested on countless event attendees from all types of background for over a decade. In this book, readers will learn how to: Work out more, eat healthier, save more money, do better in business, or attain any other personal or professional goal Make changes solo, or with another individual like a friend or partner Stop making excuses, giving up, or putting it off—effortlessly Based on science and written by one of the most sought-after motivational speakers on leadership and change, The 6% Club earns a well-deserved spot on the bookshelves of all individuals looking to make lasting changes in their personal and professional lives.
Author: Alan Fairweather
Publisher: How To Books
ISBN: 1848034385
Category : Business & Economics
Languages : en
Pages : 194
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Book Description
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
Author: Nigel Rowe
Publisher: Book Guild Publishing
ISBN: 1915352509
Category : Business & Economics
Languages : en
Pages : 84
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Book Description
Looking to fuel the transformation that the most successful organisations are seeking from their leaders?
Author: Graham Firth
Publisher: Jessica Kingsley Publishers
ISBN: 1843109824
Category : Psychology
Languages : en
Pages : 243
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Book Description
This compendium offers a multidisciplinary perspective to intensive interaction, bringing together the authors' experience and research from different disciplines. Each chapter is devoted to an over-arching concept - including psychological theories of human behaviour, relationship building and maintenance and social inclusion.
Author: Albers, Michael J.
Publisher: IGI Global
ISBN: 1466601531
Category : Computers
Languages : en
Pages : 549
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Book Description
"This book works to provide practical knowledge based on a sound theoretical foundation for allowing people to engage in a meaningful dialogue as they make decisions with respect to designing that communication"--Provided by publisher.
Author: Nicholas Clifford
Publisher: SAGE
ISBN: 0857025368
Category : Science
Languages : en
Pages : 569
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Book Description
"Its range is far broader than the majority of methods texts, being concerned with both human and physical geography... Given the seriousness with which Key Methods in Geography approaches all aspects of research, it will continue to find wide favour among undergraduate geographers." - Times Higher Education Textbook Guide "All geographers, whatever their interest, need to do research. This book will help them get started in the best possible way, with thoughtful advice on everything from project design, through choice of methods, to data analysis and presentation. The editors have assembled an impressive array of authors, all experts in their chosen field." - Tim Burt, University of Durham "Excellent book. Valuable teaching aid. Well written and covers a wide range of methods thoroughly." - Sue Rodway-Dyer, Exeter University "This is an excellent book and deals with a number of topics (which I teach) outside of the tutorial module where it is a recommended text for geographers. A very useful textbook throughout a 3 year Geography programme." - Ian Harris, Bangor University Key Methods in Geography is an introduction to the principal methodological issues involved in the collection, analysis and presentation of geographical information. It is unique in the reference literature for providing an overview of qualitative and quantitative methods for human and physical geography. An accessible primer, it will be used by students as a reference throughout their degree, on all issues from research design to presentation. This second edition has been fully revised and updated and includes new chapters on internet mediated research, diaries as a research method, making observations and measurements in the field, and the analysis of natural systems. Organized into four sections: Getting Started in Geographical Research; Generating and Working with Data in Human Geography; Generating and Working with Data in Physical Geography; Representing and Interpreting Geographical Data; each chapter comprises: A short definition A summary of the principal arguments A substantive 5,000-word discussion Use of real-life examples Annotated notes for further reading. The teaching of research methods is integral to all geography courses: Key Methods in Geography, 2nd Edition explains all of the key methods with which geography undergraduates must be conversant.
Author: Jonathan Lazar
Publisher: Morgan Kaufmann
ISBN: 0128093439
Category : Computers
Languages : en
Pages : 562
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Book Description
Research Methods in Human-Computer Interaction is a comprehensive guide to performing research and is essential reading for both quantitative and qualitative methods. Since the first edition was published in 2009, the book has been adopted for use at leading universities around the world, including Harvard University, Carnegie-Mellon University, the University of Washington, the University of Toronto, HiOA (Norway), KTH (Sweden), Tel Aviv University (Israel), and many others. Chapters cover a broad range of topics relevant to the collection and analysis of HCI data, going beyond experimental design and surveys, to cover ethnography, diaries, physiological measurements, case studies, crowdsourcing, and other essential elements in the well-informed HCI researcher's toolkit. Continual technological evolution has led to an explosion of new techniques and a need for this updated 2nd edition, to reflect the most recent research in the field and newer trends in research methodology. This Research Methods in HCI revision contains updates throughout, including more detail on statistical tests, coding qualitative data, and data collection via mobile devices and sensors. Other new material covers performing research with children, older adults, and people with cognitive impairments. - Comprehensive and updated guide to the latest research methodologies and approaches, and now available in EPUB3 format (choose any of the ePub or Mobi formats after purchase of the eBook) - Expanded discussions of online datasets, crowdsourcing, statistical tests, coding qualitative data, laws and regulations relating to the use of human participants, and data collection via mobile devices and sensors - New material on performing research with children, older adults, and people with cognitive impairments, two new case studies from Google and Yahoo!, and techniques for expanding the influence of your research to reach non-researcher audiences, including software developers and policymakers
Author: Ronald M. Baecker
Publisher: Elsevier
ISBN: 0080515746
Category : Computers
Languages : en
Pages : 973
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Book Description
The effectiveness of the user-computer interface has become increasingly important as computer systems have become useful tools for persons not trained in computer science. In fact, the interface is often the most important factor in the success or failure of any computer system. Dealing with the numerous subtly interrelated issues and technical, behavioral, and aesthetic considerations consumes a large and increasing share of development time and a corresponding percentage of the total code for any given application. A revision of one of the most successful books on human-computer interaction, this compilation gives students, researchers, and practitioners an overview of the significant concepts and results in the field and a comprehensive guide to the research literature. Like the first edition, this book combines reprints of key research papers and case studies with synthesizing survey material and analysis by the editors. It is significantly reorganized, updated, and enhanced; over 90% of the papers are new. An invaluable resource for systems designers, cognitive scientists, computer scientists, managers, and anyone concerned with the effectiveness of user-computer interfaces, it is also designed for use as a primary or supplementary text for graduate and advanced undergraduate courses in human-computer interaction and interface design. - Human computer interaction--historical, intellectual, and social - Developing interactive systems, including design, evaluation methods, and development tools - The interaction experience, through a variety of sensory modalities including vision, touch, gesture, audition, speech, and language - Theories of information processing and issues of human-computer fit and adaptation
Author: Guy A. Boy
Publisher: CRC Press
ISBN: 131702947X
Category : Computers
Languages : en
Pages : 478
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Book Description
The Handbook of Human-Machine Interaction features 20 original chapters and a conclusion focusing on human-machine interaction (HMI) from analysis, design and evaluation perspectives. It offers a comprehensive range of principles, methods, techniques and tools to provide the reader with a clear knowledge of the current academic and industry practice and debate that define the field. The text considers physical, cognitive, social and emotional aspects and is illustrated by key application domains such as aerospace, automotive, medicine and defence. Above all, this volume is designed as a research guide that will both inform readers on the basics of human-machine interaction from academic and industrial perspectives and also provide a view ahead at the means through which human-centered designers, including engineers and human factors specialists, will attempt to design and develop human-machine systems.
