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Author: James Persse
Publisher: Van Haren
ISBN: 9087536518
Category : Architecture
Languages : en
Pages : 373
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Book Description
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program
Author: James Persse
Publisher: Van Haren
ISBN: 9087536518
Category : Architecture
Languages : en
Pages : 373
Get Book Here
Book Description
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program
Author: Rob England
Publisher:
ISBN: 9780958296908
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)
Author: Rob England
Publisher:
ISBN: 9781409278252
Category : IT infrastructure library
Languages : en
Pages : 178
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Book Description
This book is essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(R) proposal or asked to oversee an ITIL project, or find something called ITIL or Service Management in their budget. It tells you what the ITIL industry won't. For everyone else involved in ITIL projects, this book will help you stay grounded and safe. The book explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect from it. It describes how to ensure an ITIL project succeeds, what to look for in the business case, and how to measure the results. See www.itskeptic.org/owningitil ITIL(R) is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce (OGC). ITIL(R) is registered in the U.S. Patent and Trademark Office.
Author: Colin Rudd
Publisher: The Stationery Office
ISBN: 9780113311095
Category : Computer networks
Languages : en
Pages : 336
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Book Description
This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.
Author: Abhinav Krishna Kaiser
Publisher: Apress
ISBN: 1484239768
Category : Computers
Languages : en
Pages : 316
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Book Description
Delve into the principles of ITIL® and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL® in the Age of DevOpsshows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it’s made invalid. The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects. What You Will LearnDiscover the basics of ITIL and DevOps Compare ITIL and DevOps Understand the structure of a DevOps organization and adapt the ITIL roles to this structure Re-engineer ITIL for DevOps projects Implement major processes such as incident management, configuration management, and change management processes in DevOps projects Automate activities within processes Who This Book Is For Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365.
Author: Liz Gallacher
Publisher: John Wiley & Sons
ISBN: 1119943647
Category : Computers
Languages : en
Pages : 420
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Book Description
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Author: Tom Limoncelli
Publisher: Pearson Education
ISBN: 032194318X
Category : Business & Economics
Languages : en
Pages : 559
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Book Description
The Practice of Cloud System Administration, Volume 2 focuses on today's fastest-growing areas of system administration: cloud computing and DevOps. For the first time, it brings together comprehensive knowledge and best practices for administering systems in the age of cloud computing, and for architecting, scaling, and operating services that perform reliably and well. The new companion volume to our best-selling Practice of System and Network Administration, it offers expert coverage of these and many other crucial topics.
Author: OGC - Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113310616
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Author: Oleg Skrynnik
Publisher: Van Haren
ISBN: 9401803730
Category : Architecture
Languages : en
Pages : 125
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Book Description
This book explains the management aspects of DevOps for those who are professionally engaged in information and technology management. It does not show DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level. By this approach, this book not only creates awareness of the new subject area but is also helps building the basics. The reader learns about the origins of DevOps, the inevitability of its emergence, the key prerequisites and their reflection in practices, about the practices themselves and the principles on which they are based. This book is the core literature of the EXIN DevOps Foundation certification. This exam tests the understanding of basic DevOps concepts and how they relate to each other, as well as the value of DevOps for the business. EXIN DevOps Foundation is the first level of the EXIN DevOps certification program. The EXIN DevOps Professional certification tests the knowledge of DevOps practices and how to integrate teams. The EXIN DevOps Master certification is about promoting organizational change and leading the way towards continuous delivery and improvement.
Author: Rob England
Publisher: Lulu.com
ISBN: 095829691X
Category : Configuration management
Languages : en
Pages : 95
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Book Description
