Nine Keys to World-Class Business Process Outsourcing PDF Download
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Author: Mary Lacity
Publisher: Bloomsbury Publishing
ISBN: 1472918495
Category : Business & Economics
Languages : en
Pages : 265
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Book Description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Author: Mary Lacity
Publisher: Bloomsbury Publishing
ISBN: 1472918495
Category : Business & Economics
Languages : en
Pages : 265
Get Book
Book Description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Author: Daven Michaels
Publisher: McGraw Hill Professional
ISBN: 007179980X
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
The New York Times and Los Angeles Times Bestseller Be your own boss, do what you love, and live the entrepreneurial dream by putting your business on autopilot! Filled with expert advice and practical tools, Outsource Smart reveals a proven system for developing and sharpening the productivity and problem-solving skills most essential to success. Learn how to hire, train, and manage a virtual assistant and successfully outsource all the critical tasks of running your own business. "Outsource Smart is a must-read for someone wanting to live the laptop lifestyle." -- Mike Filsaime, Internet marketing expert "This book gives you great ideas and strategies to save time and money and serve your customers better than you could trying to do it all by yourself." -- Brian Tracy, coauthor of Now, Build a Great Business "This book is fantastic. It is a must-read for anyone who wants to conquer the world of business today. The lesson here is that you cannot do it on your own. Daven shows the small-business person how to compete with the big boys and win." -- Les Brown, motivational speaker and author of Live Your Dreams If you are interested in working smart, achieving more, and joining the growing ranks of successful 'Laptop Entrepreneurs,' make sure you read Daven Michaels's outstanding book." -- Mark Anastasi, New York Times bestselling author of The Laptop Millionaire
Author: Rick L. Click
Publisher: John Wiley & Sons
ISBN: 0471700975
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.
Author: Thomas N. Duening
Publisher: John Wiley & Sons
ISBN: 0471727121
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
Author: Gregor Hohpe
Publisher: "O'Reilly Media, Inc."
ISBN: 1492077496
Category : Computers
Languages : en
Pages : 282
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Book Description
As the digital economy changes the rules of the game for enterprises, the role of software and IT architects is also transforming. Rather than focus on technical decisions alone, architects and senior technologists need to combine organizational and technical knowledge to effect change in their company’s structure and processes. To accomplish that, they need to connect the IT engine room to the penthouse, where the business strategy is defined. In this guide, author Gregor Hohpe shares real-world advice and hard-learned lessons from actual IT transformations. His anecdotes help architects, senior developers, and other IT professionals prepare for a more complex but rewarding role in the enterprise. This book is ideal for: Software architects and senior developers looking to shape the company’s technology direction or assist in an organizational transformation Enterprise architects and senior technologists searching for practical advice on how to navigate technical and organizational topics CTOs and senior technical architects who are devising an IT strategy that impacts the way the organization works IT managers who want to learn what’s worked and what hasn’t in large-scale transformation
Author: Chris Diamond
Publisher: Chris Diamond
ISBN:
Category : Business & Economics
Languages : en
Pages : 26
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Book Description
Outsourcing has revolutionized the way we do business in the modern world. It also has its fair share of ups and downs that every business owner has to deal with. This book is a full-blown exploration on the ins and outs of outsourcing. Here you will learn the crucial steps as you embark on a journey towards outsourcing business operations. Moreover, you’ll find out how you can pinpoint the right candidates that will be perfect for your outsourced team with easily follow step-by-step guides. Well-kept secrets and strategies will also be disclosed here. You’ll also learn outsourcing tips on how to expand your business’s potential for profits beyond its main operations. If you plan to expand your outsourcing business, use this report as a guide on the planning stages of your expansion. From this report you will learn the following: • What You Need to Know Before Getting Into Outsourcing - A Crash Course on What Outsourcing is All About - How Companies Have Succeeded in Outsourcing While Others Have Failed - The Good News: Failures Can Lead You to Outsourcing Success • Coming Up With A Great Outsourcing Team - The Qualities of a Topnotch Team of Outsourced Employees - Hiring Managers Who Will Deal With Outsourced Employees - A Step-by-Step Guide from Hiring to Managing Outsourced Employees - Creating Manuals and Multimedia Guides for Your Outsourced Employees - Creating a Good Relationship With Your Team • Strategies for Successful Outsourcing - Make an internal assessment and define your core business - Set the vision, mission, objectives or goals and implement them with a realistic action plan - Don’t rush and make room for things to grow - Money management is the key - Build good relationships • Taking Note of Everyday Lessons and Sharing Invaluable Knowledge - Tools to Help Evaluate and Plan Your Business Progress - Making Money Out of Selling Your Knowledge • Expanding Your Outsourcing Business - Take Note of the Following Before You Start Expansion - How to Manage the Growing Responsibility of Running a Business • Trade Secrets You Need to Know From Successful Outsourcing Businesses - Where to Find the Right People - Getting Into the Right Communities for Support - Starting Small and Getting Bigger Grab your copy now!
Author: Anthony Ekanem
Publisher: Anthony Ekanem
ISBN: 3961120471
Category : Travel
Languages : en
Pages : 33
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Book Description
Outsourcing is the movement of workload to another source which can provide assistance in that particular area for an agreed price either as a onetime service or as an ongoing complementing service. In doing so, the principal company can effectively save time, get staff to be more committed and speedier work results. The essence of outsourcing is simply engaging the services of an individual or organization outside your full time staff to handle certain aspects of your business plan. These aspects may be public relations, marketing, clerical and administrative functions, or IT management. In fact, with today's virtual environment, there is really no part of the business that could not be outsourced effectively. Of course, the big question is whether or not there are any benefits to outsourcing, especially for persons who are building their business on the Internet. There are several good reasons to outsource certain functions. Often times, an Internet business is set up with a shoestring budget and one person doing all the work. As the business grows, it is easy to get caught up in dealing with general office functions, such as answering emails, handling correspondence and maintaining client lists. By outsourcing your clerical support needs, you can spend more time focusing on the expansion of your business, not the day-to-day details of running it. Second, promoting your online presence is a full time job all by itself. You can hardly manage that and still be involved in making the big decisions that impact the overall operations of your company. Using outside agents to promote your presence and to stimulate sales makes it possible for you to do what owners need to do, which is grow the companies' roster of goods and services. Last, outsourcing allows you not to get bogged down with employee taxes, withholding and providing a benefit package.
Author: Michael J. Mol
Publisher: Cambridge University Press
ISBN: 1107321042
Category : Business & Economics
Languages : en
Pages : 329
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Book Description
Outsourcing has become one of the key restructuring tools for companies seeking to boost their growth and business performance. As the outsourcing phenomenon has mushroomed, so a range of academic studies have sought to define and describe a unifying theoretical model. Outsourcing: Design, Process and Performance draws upon managerial, economic, sociological, historical and psychological perspectives to bring about an understanding of how outsourcing design and the outsourcing process feed into the performance of firms. Blending empirical insights from a range of international cases and large-scale statistical tests with existing theoretical perspectives, the author argues that a negative curvilinear relationship exists between outsourcing and firm performance. A critical analysis of current outsourcing strategies, together with a discussion of future trends, offers a new agenda for academic researchers and business managers alike.
Author: Deep Patel
Publisher: Post Hill Press
ISBN: 1682610055
Category : Business & Economics
Languages : en
Pages : 140
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Book Description
A young man learns that there is more to being successful than the bottom line. A Paperboy's Fable is a concise, entertaining fable that makes revolutionary points using age old principles. Whether someone is opening a lemonade stand or leading a startup software company, the 11 Principles of Success make A Paperboy's Fable a timeless tale that is as fresh as it is universal. A Paperboy's Fable also features interviews with many professors, entrepreneurs, CEO’s and General David Petraeus.
Author: Steven M. Bragg
Publisher: John Wiley & Sons
ISBN: 0471781495
Category : Business & Economics
Languages : en
Pages : 401
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Book Description
"As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike." --Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now & Tomorrow "Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience." --Dr. Will Yancey, PHD, CPA Independent Consultant "Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!" --James A. Bologa Executive Vice President and CFO Daticon Inc. "Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate." --Richard V. Souders President and CEO Premier Data Services
