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Author: Chris DeRose
Publisher: Penguin
ISBN: 1101561718
Category : Business & Economics
Languages : en
Pages : 277
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Book Description
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
Author: Chris DeRose
Publisher: Penguin
ISBN: 1101561718
Category : Business & Economics
Languages : en
Pages : 277
Get Book Here
Book Description
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
Author: Marie Colvin
Publisher: HarperCollins UK
ISBN: 0007487975
Category : Language Arts & Disciplines
Languages : en
Pages : 750
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Book Description
Veteran Sunday Times war correspondent, Marie Colvin was killed in February 2012 when covering the uprising in Syria. On the Front Line is an Orwell Special Prize winning journalism collection from veteran war correspondent Marie Colvin, who is the subject of the movie A Private War, starring Rosamund Pike and Jamie Dornan.
Author: Mark Greene
Publisher: InterVarsity Press
ISBN: 1783591250
Category : Religion
Languages : en
Pages : 0
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Book Description
In this horizon-expanding, spirit-lifting, heart-warming book Mark Greene serves up a liberating view of how God can and does work in and through us in our daily lives. Brimming with true stories, the combination of fresh Biblical insight, humor, and practical steps, here is a fresh and original framework for fruitfulness which will open up a host of possibilities to make a difference for Christ every day.
Author: Susan Meiselas
Publisher:
ISBN: 9781597114271
Category : PHOTOGRAPHY
Languages : en
Pages : 0
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Book Description
Susan Meiselas, one of the most influential photographers of our time and an important contributor to the evolution of documentary storytelling, provides an insightful personal commentary on the trajectory of her career in Susan Meiselas: On the Frontline. She guides us through her ideas, practices, and decision-making along her journey--from Carnival Strippers (1976) and Nicaragua: June 1978-July 1979 (1981; reissued by Aperture 2008, 2016) to Kurdistan: In the Shadow of History (1997) and Cova da Moura, Portugal (2004). This book includes over one hundred photographs from her earliest work and most iconic images, along with previously unpublished photographs.
Author: Chris Van Gorder
Publisher: John Wiley & Sons
ISBN: 1118933346
Category : Business & Economics
Languages : en
Pages : 214
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Book Description
Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.
Author: Tom Neven
Publisher: WaterBrook
ISBN: 0307499596
Category : Religion
Languages : en
Pages : 242
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Book Description
“If you’re looking for God’s answers to man’s dilemmas, this book is a great tool–particularly for the men and women on America’s frontlines.” –Colonel Jeff O’Leary, USAF (retired), Fox News Military Analyst The demands of military life can be staggering. Soldiers, sailors, airmen, and Marines face pressures and temptations that civilians will never know. Fortunately, here is help from someone who has been there. Tom Neven uses examples from history, real-life anecdotes from men and women in uniform, and biblical wisdom to help you navigate the biggest challenges of military life. On the Frontline addresses issues such as: ·Loneliness (how to cope with deployment and separation from family and friends) ·Sex (how to resist temptation and remain faithful) ·Debt (how to manage money and avoid financial traps) ·Relationships (how to build and maintain a marriage, friendships, and other relationships from a distance) ·Fear (how to deal with the threat of injury or death) Written for both men and women, this powerful book confronts these and other issues head-on, offering hope, encouragement, and practical guidance for every day you serve On the Frontline.
Author: Jo Boyden
Publisher: Berghahn Books
ISBN: 9781845450342
Category : Political Science
Languages : en
Pages : 308
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Book Description
This series reflects the multidisciplinary nature of the field and includes within its scope international law, anthropology, medicine, geopolitics, social psychology and economics.
Author: R. Markwick
Publisher: Springer
ISBN: 0230362540
Category : History
Languages : en
Pages : 227
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Book Description
This is the first comprehensive study in English of Soviet women who fought against the genocidal, misogynist, Nazi enemy on the Eastern Front during the Second World War. Drawing on a vast array of original archival, memoir, and published sources, this book captures the everyday experiences of Soviet women fighting, living and dying on the front.
Author: Michael Grant
Publisher: HarperCollins
ISBN: 0062342177
Category : Young Adult Fiction
Languages : en
Pages : 219
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Book Description
An epic, genre-bending, and transformative new series that reimagines World War II with female soldiers fighting on the front lines. World War II, 1942. A court decision makes women subject to the draft and eligible for service. The unproven American army is going up against the greatest fighting force ever assembled, the armed forces of Nazi Germany. Three girls sign up to fight. Rio Richlin, Frangie Marr, and Rainy Schulterman are average girls, girls with dreams and aspirations, at the start of their lives, at the start of their loves. Each has her own reasons for volunteering: Rio fights to honor her sister; Frangie needs money for her family; Rainy wants to kill Germans. For the first time they leave behind their homes and families—to go to war. These three daring young women will play their parts in the war to defeat evil and save the human race. As the fate of the world hangs in the balance, they will discover the roles that define them on the front lines. They will fight the greatest war the world has ever known. Perfect for fans of Girl in the Blue Coat, Salt to the Sea, The Book Thief, and Code Name Verity, from New York Times bestselling author Michael Grant.
Author: Linda Cruse
Publisher: John Wiley & Sons
ISBN: 0730365808
Category : Self-Help
Languages : en
Pages : 280
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Book Description
Transform your leadership with powerful lessons from the frontline Leading on the Frontline brings humanitarian leadership into the boardroom, giving business leaders a powerful lesson in engagement, motivation, inspiration and innovation. Drawing upon a lifetime of humanitarian work in some of the world’s most difficult places, author Linda Cruse shares stories from the frontline that illustrate how to dig deep, inspire, thrive and more. Business leaders work on a different type of frontline — one that is no less volatile, uncertain, complex and ambiguous — and the ability to deal effectively with the unexpected sets great leaders apart from the herd. Tap into your own intuition, compassion and courage; keep composure under pressure; align vision with strategic goals; exercise mental toughness — these skills are required in the aftermath of a tsunami in Thailand or a landslide in Nepal, and in business, they propel good people to great feats of leadership. This book presents extraordinary stories of extraordinary people who confront the best and worst of humanity every day. These people accomplish big things with few resources, prioritise progress over personal comfort and prevail over seemingly impossible odds. Their lessons contain multitudes for those who aspire to be great leaders — and the very best version of themselves. Learn the secrets of effective leadership through the frontline humanitarian lens Master the art of storytelling to build morale, strengthen teamwork and define problem solving paradigms See everyday situations in a new way, discover new possibilities and unearth new solutions Learn how extraordinary people confront fear, face death and find joy in the most difficult circumstances Whether on the frontline or in the boardroom, the objective is the same: to achieve goals and exceed expectations. Leading on the Frontline equips leaders with the skills and perspective they need to emerge victorious in a relentlessly volatile, constantly changing world.
