NVQ/SVQ Level 2 Customer Service Candidate Handbook PDF Download
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Author: Sally Bradley
Publisher:
ISBN: 9780435046897
Category : Customer services
Languages : en
Pages : 288
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Book Description
Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
Author: Sally Bradley
Publisher:
ISBN: 9780435046897
Category : Customer services
Languages : en
Pages : 288
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Book Description
Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
Author: Sally Bradley
Publisher: Heinemann
ISBN: 9780435451691
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Author: Allan Woods
Publisher: Heinemann
ISBN: 9780435452278
Category : Business & Economics
Languages : en
Pages : 408
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Book Description
This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
Author: Sally Bradley
Publisher:
ISBN:
Category : Customer services
Languages : en
Pages : 322
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Book Description
Author: Keith Bowen
Publisher: James Currey Publishers
ISBN: 9780435455613
Category : Business & Economics
Languages : en
Pages : 372
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Book Description
This title provides students with all the knowledge required to pass the NVQ Level 2, while the CD-ROM provides an assessment tool-kit, additional information and case studies.
Author: Yvonne Nolan
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: Sally Bradley
Publisher:
ISBN: 9780953902835
Category : Customer services
Languages : en
Pages : 47
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Book Description
Author: David Lowe
Publisher: Kogan Page Publishers
ISBN: 9780749438227
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
An LGV training manual for professional drivers and transport managers. It addresses: safe driving; the LGV theory test; the LGV driving test; the EU Driver Training Directive; the RTITB Master Driver Certificate; the IAM advanced goods vehicle driving test; drivers' hours; and more.
Author: Bernadette Watkins
Publisher: Heinemann Educational Publishers
ISBN: 9780435046880
Category : Business
Languages : en
Pages : 288
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Book Description
Full-colour Candidate Handbook with accompanying website to support the latest Business & Administration standards at Level 3.
Author: Carillion (Firm)
Publisher: NVQ Carpentry & Joinery
ISBN: 9780435027049
Category : Carpentry
Languages : en
Pages : 360
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Book Description
New edition of the popular Carpentry and Joinery Level 2 Candidate Handbook from Heinemann, fully updated with new content and precisely aligned to the CAA Diploma specification, providing learners with the right tools for job.
