New Technologies and Working Conditions in the Hotel, Catering and Tourism Sector PDF Download
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Author: International Labour Organisation. Sectoral Activities Programme
Publisher: International Labour Organization
ISBN:
Category : Caterers and catering
Languages : en
Pages : 94
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Book Description
Author: International Labour Organisation. Sectoral Activities Programme
Publisher: International Labour Organization
ISBN:
Category : Caterers and catering
Languages : en
Pages : 94
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Book Description
Author: Connie Mok
Publisher: Routledge
ISBN: 1136386637
Category : Business & Economics
Languages : en
Pages : 360
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Book Description
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Author: International Labour Office
Publisher:
ISBN:
Category : International Labour Conference
Languages : en
Pages : 346
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Book Description
Author:
Publisher:
ISBN:
Category : Labor laws and legislation, International
Languages : en
Pages : 764
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Book Description
Author: Bob Mckercher
Publisher: CRC Press
ISBN: 1000946193
Category : Business & Economics
Languages : en
Pages : 205
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Book Description
Design and implement successful Web-based courses! This wide-ranging book discusses both the micro and macro aspects of using the Internet to enhance your travel and tourism curriculum. The Internet and Travel and Tourism Education offers useful insights for both novices and experienced users. With these suggestions, you can use online resources to contribute to your class objectives. The innovative teaching strategies presented in The Internet and Travel and Tourism Education will not soon become outdated. Instead of being based on fast-changing technical details, such as specific programs, the ideas are rooted in the way information is presented and absorbed. By tapping the power of the Internet, you can find more effective ways to teach the skills and facts your students need. The Internet and Travel and Tourism Education provides helpful advice and information on essential aspects of this powerful tool, including: Web-based instruction students’perceptions of Internet courses using the Web to expand content areas an Internet-based master?s degree program administrative issues managing multimedia projects The Internet and Travel and Tourism Education will help you offer the best possible education for your students and stay up-to-date in an increasingly competitive world.
Author:
Publisher:
ISBN:
Category : Labor
Languages : en
Pages : 164
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Book Description
Author: Salih Kusluvan
Publisher: Nova Publishers
ISBN: 9781590336304
Category : Business & Economics
Languages : en
Pages : 876
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Book Description
The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Author:
Publisher: International Labour Organization
ISBN: 9221115054
Category :
Languages : en
Pages : 154
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Book Description
Author: Carol Sanger
Publisher: Routledge
ISBN: 1351157701
Category : Social Science
Languages : en
Pages : 671
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Book Description
Gender and Rights presents twenty five essays by leading international scholars and advocates the relationship between rights and gender inequality. The essays are organized into six categories: rights, sources of harm and well-being, work, family, violence and political process and participation. Particular attention is paid throughout to the relationship between cultural practices and legal rights. The volume also highlights the conceptual and the political development of rights claims and rights regimes for women and sexual minorities. The essays therefore focus not only on the theoretical justifications for rights but also on the contextual complexities of their enactment, implementation, enforcement and consequences.
Author:
Publisher: International Labour Office
ISBN:
Category : Business & Economics
Languages : en
Pages : 68
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Book Description
