Rethinking the Delivery of Public Services to Citizens

Rethinking the Delivery of Public Services to Citizens PDF Author: F. Leslie Seidle
Publisher: IRPP
ISBN: 9780886451783
Category : Political Science
Languages : en
Pages : 220

Get Book Here

Book Description
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.

Rethinking the Delivery of Public Services to Citizens

Rethinking the Delivery of Public Services to Citizens PDF Author: F. Leslie Seidle
Publisher: IRPP
ISBN: 9780886451783
Category : Political Science
Languages : en
Pages : 220

Get Book Here

Book Description
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.

Sessional Index for Sessions...

Sessional Index for Sessions... PDF Author: Great Britain. Parliament. House of Commons
Publisher:
ISBN:
Category : Great Britain
Languages : en
Pages : 140

Get Book Here

Book Description


HMSO Annual Catalogue

HMSO Annual Catalogue PDF Author: Great Britain. Her Majesty's Stationery Office
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 554

Get Book Here

Book Description


Journals of the House of Commons

Journals of the House of Commons PDF Author: Great Britain. Parliament. House of Commons
Publisher:
ISBN:
Category : Great Britain
Languages : en
Pages : 402

Get Book Here

Book Description


HMSO Monthly Catalogue

HMSO Monthly Catalogue PDF Author: Great Britain. Her Majesty's Stationery Office
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 814

Get Book Here

Book Description


Halsbury's Laws of England

Halsbury's Laws of England PDF Author:
Publisher:
ISBN:
Category : Law
Languages : en
Pages : 716

Get Book Here

Book Description


Inspector General Reform Act of 2008

Inspector General Reform Act of 2008 PDF Author: United States
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 2

Get Book Here

Book Description


Government Code

Government Code PDF Author: Texas
Publisher:
ISBN:
Category : Local government
Languages : en
Pages : 556

Get Book Here

Book Description


Cost Principles for Educational Institutions

Cost Principles for Educational Institutions PDF Author: United States. Office of Management and Budget
Publisher:
ISBN:
Category : Federal aid to higher education
Languages : en
Pages : 72

Get Book Here

Book Description


National Audit Office (NAO) - Cabinet Office: Managing Government Suppliers - HC 811

National Audit Office (NAO) - Cabinet Office: Managing Government Suppliers - HC 811 PDF Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 9780102987034
Category : Political Science
Languages : en
Pages : 60

Get Book Here

Book Description
In this memorandum 'Managing government suppliers', the NAO welcomes the fact that the Cabinet Office is now asserting government's position with contractors in way that its scale as a customer merits. Specifically, this has enabled government to get greater value from contracting and has sent signals that government is willing to be tough on underperformance. However, the Cabinet Office still faces a number of challenges in developing a more mature approach. It is currently focused on short-term savings and has adopted a robust approach with departments and suppliers, which has enabled it to report significant savings from contract renegotiations. However, this approach will become harder over time, and risks missing out on achieving longer-term value for money through innovation and investment. There is a balance to be struck between tough negotiations and maintaining relationship with suppliers in the long term, if government is to maintain competition in public sector markets. The Cabinet Office is seeking to reform commercial practice across Government with the development of the Crown Commercial Service. There is a risk that the ambitions are not matched by the right resources, capability and information. It has gaps in commercial experience and expertise below senior levels, while its information on its 40 strategic suppliers is inconsistent and incomplete. A related report 'The role of major contractors in the delivery of public services' (HC 810, session 2013-14, ISBN 9780102987027) sets out some of the benefits that can be achieved through contracting but highlights issues that deserve greater public scrutiny.