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Author: Leslie Aguilar
Publisher: McGraw Hill Professional
ISBN: 9780786303328
Category : Business & Economics
Languages : en
Pages : 172
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Book Description
This series presents essential business skills in a fast-paced, interactive format that appeals to today's busy managers, trainers, and employees alike. These authoritative, concise books deliver high-quality training at a remarkably affordable cost and gives readers both new and time-tested ways to increase productivity and career satisfaction.
Author: Leslie Aguilar
Publisher: McGraw Hill Professional
ISBN: 9780786303328
Category : Business & Economics
Languages : en
Pages : 172
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Book Description
This series presents essential business skills in a fast-paced, interactive format that appeals to today's busy managers, trainers, and employees alike. These authoritative, concise books deliver high-quality training at a remarkably affordable cost and gives readers both new and time-tested ways to increase productivity and career satisfaction.
Author: Doug Lipp
Publisher: Taylor Trade Publishing
ISBN: 9781563527234
Category : Business & Economics
Languages : en
Pages : 278
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Book Description
This book, written by a former head trainer at the Walt Disney University, tells readers how to design an individualized customer service system for their industry.
Author: Herbert Z. Wong
Publisher: Prentice Hall
ISBN: 9780132388078
Category : Technology & Engineering
Languages : en
Pages : 0
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Book Description
As the fire service becomes a microcosm of American society, Multicultural and Diversity Strategies for the Fire Service provides a useful tool to effectively address key issues and challenges of cultural diversity. This book provides valuable lessons on cultural competence, the value of cultural differences, and the acquisition of cross-cultural skills to be used in fire science college courses or fire academies at the city, fire-district, state or federal level. An advanced and exceptional multicultural writing team, the authors bring years of experience from positions of Organizational Psychologist, Criminal Justice instructor and State Police patrol supervisor working side-by-side with firefighters. Real world experience combined with strategies, information and tools in this progressive work will result in improved firefighter performance and professionalism.
Author: D-L Stewart
Publisher: Taylor & Francis
ISBN: 1000980634
Category : Education
Languages : en
Pages : 304
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Book Description
Co-published with For new professionals in multicultural student services (MSS), this book constitutes a thorough introduction to the structure, organization, and scope of the services and educational mission of these units. For senior practitioners it offers insights for re-evaluating their strategies, and inspiration to explore new possibilities.The book discusses the history and philosophy of MSS units; describes their operation; asserts the need for integration and coherence across the multiple facets of their work and how their role is influenced by the character and type of their institutions; and considers the challenges and opportunities ahead. The theme Building Bridges, Re-Visioning Community reflects the dual role of MSS. They “build bridges” between underrepresented student populations and the broader institutional environment, between different groups of student populations, and across differences in cultural values and traditions. At a time of increasing diversity on campus, their role is also to champion the “re-visioning” or redefinition of what constitutes community in higher education – in other words to reach beyond serving their traditional constituencies to educate for multicultural competence, and advocate for social justice across the campus commons.This book is organized in four sections moving the reader from the past to the present to the future, and from a service mission to an educational one. Part One reviews the purposes for which MSS were created, and the evolution of their vision, concluding an overview of how units perceive their needs and challenges today.Part Two addresses a range of issues – such as race/ethnicity, sexual orientation / gender identity, and religion/faith diversity – commonly addressed by MSS, and, in recognizing the tensions inherent in serving such disparate constituencies, advances ideas for bringing greater integration and coherence to their work.Part Three considers how institutional context influences the structure and organization of MSS, and addresses such questions as: Who are they serving? What kind of support services and educational programming can they provide? How broadly or narrowly should they define their role, and can they extend their influence through alliances with other campus units?The book concludes by looking at how MSS can re-vision community to ensure their continued relevance to the college or university community.An ACPA Publication
Author: Carolyn R. O'Grady
Publisher: Routledge
ISBN: 1135666636
Category : Education
Languages : en
Pages : 320
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Book Description
Provides a systematic presentation of research, theory, & practice related to the ways in which service learning & multicultural education can & should be integrated. Authors share a commitment to a vision of education that sythesizes action & reflection
Author: Sondra B. Thiederman
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
Cultural and ethnic diversity is challenging the way we do business in the United States. Today, one of every four Americans is ethnic or foreigh-born, and by the turn of the century this group will have grown even larger. In addition, as more international corporations conduct business in the United States, professionals have a growing need to bridge cultural and language barriers if their firms are to succeed.
Author: Kamal Dean Parhizgar
Publisher: Routledge
ISBN: 1135187134
Category : Business & Economics
Languages : en
Pages : 475
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Book Description
Resolve cross-cultural communication issues with your business suppliers, customers, and staff! Because of the rapid growth of multinational corporations and the World Wide Web, global interdependence is no longer a matter of ideology or choice, but an inescapable reality. Multicultural Behavior and Global Business Environments teaches managers both practical techniques and theoretical insights for working with people from diverse cultures in home and host countries. Managers who ignore or dismiss cultural differences may find themselves alienating customers and employees, fumbling negotiations, and ultimately losing sales. In contrast, those who are willing to see the world from different perspectives may spot fresh opportunities. Bringing multiple cultures together results in synergy, in which two combined energies multiply and reinforce one another. Multicultural Behavior and Global Business Environments tells you not only how to create synergy, but also how to profit from it.Multicultural Behavior and Global Business Environments offers practical features to help students and managers understand diverse cultures, including: charts, maps, and tables showing specific cultural divergences detailed discussions of relevant theories in psychology, management, and ethics exercises and self-tests clear, skill-based objectives for each chapter definitions of the terms and processes of multiculturalization In the modern world, the key to prosperity--or failure--in the global marketplace is awareness of cultural differences. Multicultural Behavior and Global Business Environments offers a sweeping multidisciplinary inventory of facts, theories, and practical ideas for making multiculturalism work. This comprehensive volume is a crucial resource for every manager who belongs to a multinational organization, as well as students of both domestic and international business, political science, international relations, public administration, and educational administration.
Author: Carol Smallwood
Publisher: Rowman & Littlefield
ISBN: 0810887223
Category : Language Arts & Disciplines
Languages : en
Pages : 354
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Book Description
Increasingly, libraries are struggling to deal with a growing diversity in the cultural background of their patrons. Problems arising from this cultural diversity afflict all library types--school, public and academic. Library Services for Multicultural Patrons is by and for all libraries that are striving to provide multicultural services to match the growing diversity in the cultural background of patrons. The book is designed to offer helpful tips and practical advice to academic, public, and school librarians who want to better serve the multicultural groups in their communities. The contributors to the book are themselves practicing librarians and they share creative ideas for welcoming multicultural patrons into libraries and strategies for serving them more effectively. Librarians will find in these chapters tried and true tips and techniques for marketing and promotion, improving reference services for speakers of English as a second language, and enhancing programming that they can easily implement in their own libraries and communities. The chapters are divided into the following categories for ease of access: 1) Getting Organized and Finding Partners, 2) Reaching Students, 3) Community Connections, 4) Applying Technology, 6) Outreach Initiatives, 6) Programming and Events, and 7) Reference Services. Librarians of all types will be pleased to discover easy-to-implement suggestions for collaborative efforts, many rich and diverse programming ideas, strategies for improving reference services and library instruction to speakers of English as a second language, marketing and promotional tips designed to welcome multicultural patrons into the library, and much more.
Author: Michael Landers
Publisher: Berrett-Koehler Publishers
ISBN: 1626567115
Category : Business & Economics
Languages : en
Pages : 209
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Book Description
Thrive in the multicultural communities where you work and live People, money, and information are flowing faster than ever across international borders, putting us all just one step away from a culture crash—that moment when you unintentionally confuse, frustrate, or offend someone from another culture. Are you struggling with trying to learn the customs, nuances, and hot buttons of every culture you might come into contact with? Michael Landers guides you toward a better solution: becoming aware of your own cultural “baggage.” You'll learn to sidestep the knee-jerk reactions that can get you into trouble and develop the agility to adjust your behaviors and expectations as needed. Through a mix of entertaining and instructive stories, valuable insights, and eye-opening self-assessments, Culture Crossing offers an essential primer for improving all your interactions with people from any background.
Author: Jean-Charles Chebat
Publisher: Springer
ISBN: 3319173839
Category : Business & Economics
Languages : en
Pages : 568
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Book Description
This volume includes the full proceedings from the 1998 Multicultural Marketing Conference held in Montreal, Canada. The focus of the conference and the enclosed papers is on marketing to various ethnic groups in both a US and global context. It presents papers on various multicultural issues across the entire spectrum of marketing activities and functions including marketing management, marketing strategy, and consumer behavior. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
