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Author: Mark Copeman
Publisher: Independently Published
ISBN:
Category : Customer services
Languages : en
Pages : 244
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Book Description
"Whether you're just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while. After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team." -- Publisher summary.
Author: Mark Copeman
Publisher: Independently Published
ISBN:
Category : Customer services
Languages : en
Pages : 244
Get Book Here
Book Description
"Whether you're just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while. After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team." -- Publisher summary.
Author: Mark Copeman
Publisher:
ISBN: 9781729416891
Category :
Languages : en
Pages : 187
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Book Description
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
Author: Nigel Moore
Publisher:
ISBN: 9780648656401
Category :
Languages : en
Pages :
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Book Description
Working out what to include and exclude in an MSP offering as well as how to bundle, package and price your plans is one of the toughest things most MSP's face when building and growing their business. In this short but impactful read, Nigel demystifies the process, answers the tough questions and provides examples to help you build an MSP offering that not only appeals to your clients - but allows you to scale.
Author: Charles Bazerman
Publisher: Parlor Press LLC
ISBN: 1643170015
Category : Language Arts & Disciplines
Languages : en
Pages : 486
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Book Description
Genre studies and genre approaches to literacy instruction continue to develop in many regions and from a widening variety of approaches. Genre has provided a key to understanding the varying literacy cultures of regions, disciplines, professions, and educational settings. GENRE IN A CHANGING WORLD provides a wide-ranging sampler of the remarkable variety of current work. The twenty-four chapters in this volume, reflecting the work of scholars in Europe, Australasia, and North and South America, were selected from the over 400 presentations at SIGET IV (the Fourth International Symposium on Genre Studies) held on the campus of UNISUL in Tubarão, Santa Catarina, Brazil in August 2007—the largest gathering on genre to that date. The chapters also represent a wide variety of approaches, including rhetoric, Systemic Functional Linguistics, media and critical cultural studies, sociology, phenomenology, enunciation theory, the Geneva school of educational sequences, cognitive psychology, relevance theory, sociocultural psychology, activity theory, Gestalt psychology, and schema theory. Sections are devoted to theoretical issues, studies of genres in the professions, studies of genre and media, teaching and learning genre, and writing across the curriculum. The broad selection of material in this volume displays the full range of contemporary genre studies and sets the ground for a next generation of work.
Author: Alan Ferguson
Publisher: John Wiley & Sons
ISBN: 1118746384
Category : Business & Economics
Languages : en
Pages : 416
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Book Description
Programme management is the coordinated organisation and implementation of a portfolio of projects and activities that help your business achieve its strategic objectives. Good programme management is the key to managing transformational change and, in today’s business environment, the organisations that can transform themselves are more likely to succeed. Managing Successful Programmes For Dummies is your plain-English guide to implementing and using the proven MSP method. It provides a structured framework that helps you coordinate your projects and achieve your goals. The book takes you through every step of programme management and inside you’ll find: What’s involved in a programme - and how it differs from a project! An overview of the structure of MSP Full explanations of MSP principles, governance themes and transformational flow Planning and making a business case for your programme The key roles and responsibilities in programme management The lifecycle of a programme - from conception to delivery Quality and risk management in your programme Working with stakeholders All about the MSP Qualifications
Author: Marnie Stockman
Publisher:
ISBN: 9781646492114
Category :
Languages : en
Pages :
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Book Description
Author: Bruce Schneier
Publisher: John Wiley & Sons
ISBN: 1119439027
Category : Computers
Languages : en
Pages : 926
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Book Description
From the world's most renowned security technologist, Bruce Schneier, this 20th Anniversary Edition is the most definitive reference on cryptography ever published and is the seminal work on cryptography. Cryptographic techniques have applications far beyond the obvious uses of encoding and decoding information. For developers who need to know about capabilities, such as digital signatures, that depend on cryptographic techniques, there's no better overview than Applied Cryptography, the definitive book on the subject. Bruce Schneier covers general classes of cryptographic protocols and then specific techniques, detailing the inner workings of real-world cryptographic algorithms including the Data Encryption Standard and RSA public-key cryptosystems. The book includes source-code listings and extensive advice on the practical aspects of cryptography implementation, such as the importance of generating truly random numbers and of keeping keys secure. ". . .the best introduction to cryptography I've ever seen. . . .The book the National Security Agency wanted never to be published. . . ." -Wired Magazine ". . .monumental . . . fascinating . . . comprehensive . . . the definitive work on cryptography for computer programmers . . ." -Dr. Dobb's Journal ". . .easily ranks as one of the most authoritative in its field." -PC Magazine The book details how programmers and electronic communications professionals can use cryptography-the technique of enciphering and deciphering messages-to maintain the privacy of computer data. It describes dozens of cryptography algorithms, gives practical advice on how to implement them into cryptographic software, and shows how they can be used to solve security problems. The book shows programmers who design computer applications, networks, and storage systems how they can build security into their software and systems. With a new Introduction by the author, this premium edition will be a keepsake for all those committed to computer and cyber security.
Author: Gabriella Coleman
Publisher: Verso Books
ISBN: 1781689830
Category : Political Science
Languages : en
Pages : 497
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Book Description
The ultimate book on the worldwide movement of hackers, pranksters, and activists collectively known as Anonymous—by the writer the Huffington Post says “knows all of Anonymous’ deepest, darkest secrets” “A work of anthropology that sometimes echoes a John le Carré novel.” —Wired Half a dozen years ago, anthropologist Gabriella Coleman set out to study the rise of this global phenomenon just as some of its members were turning to political protest and dangerous disruption (before Anonymous shot to fame as a key player in the battles over WikiLeaks, the Arab Spring, and Occupy Wall Street). She ended up becoming so closely connected to Anonymous that the tricky story of her inside–outside status as Anon confidante, interpreter, and erstwhile mouthpiece forms one of the themes of this witty and entirely engrossing book. The narrative brims with details unearthed from within a notoriously mysterious subculture, whose semi-legendary tricksters—such as Topiary, tflow, Anachaos, and Sabu—emerge as complex, diverse, politically and culturally sophisticated people. Propelled by years of chats and encounters with a multitude of hackers, including imprisoned activist Jeremy Hammond and the double agent who helped put him away, Hector Monsegur, Hacker, Hoaxer, Whistleblower, Spy is filled with insights into the meaning of digital activism and little understood facets of culture in the Internet age, including the history of “trolling,” the ethics and metaphysics of hacking, and the origins and manifold meanings of “the lulz.”
Author: Ben Oliver
Publisher: Scholastic Inc.
ISBN: 1338589326
Category : Young Adult Fiction
Languages : en
Pages : 246
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Book Description
"A script-ready story with blockbuster potential." -- Kirkus (Starred Review)Life inside The Loop--the futuristic death row for teens under eighteen--is one long repetitive purgatory. But when news of the encroaching chaos in the outside world reaches the inmates and disorder begins to strike, the prison becomes the least of their worries. Perfect for fans of The Maze Runner and The Fifth Wave. It's Luka Kane's 16th birthday and he's been inside The Loop for over two years. Every inmate is serving a death sentence with the option to push back their execution date by six months if they opt into "Delays," scientific and medical experiments for the benefit of the elite in the outside world.But rumors of a war on the outside are spreading amongst the inmates, and before they know it, their tortuous routine becomes disrupted. The government-issued rain stops falling. Strange things are happening to the guards. And it's not long until the inmates are left alone inside the prison.Were the chains that shackled Luka to his cell the only instruments left to keep him safe? In a thrilling shift, he must overcome fellow prisoners hell-bent on killing him, the warden losing her mind, the rabid rats in the train tunnels, and a population turned into murderous monsters to try and break out of The Loop, save his family, and discover who is responsible for the chaos that has been inflicted upon the world.
Author: Alan Moore
Publisher: DC Comics
ISBN:
Category : Comics & Graphic Novels
Languages : en
Pages : 26
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Book Description
Abby slips into a deep sleep and finds herself in a dream realm where two familiar storytellers drop a bombshell about the true nature of the Swamp Thing. Fans of THE SANDMAN will be interested in this issue's early appearances of The Dreaming, Cain and Abel!
