Measuring Service Quality in Freight Transport Networks

Measuring Service Quality in Freight Transport Networks PDF Author: Albert Mancera Sugrañes
Publisher:
ISBN: 9783905826401
Category :
Languages : en
Pages :

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Measuring Service Quality in Freight Transport Networks

Measuring Service Quality in Freight Transport Networks PDF Author: Albert Mancera Sugrañes
Publisher:
ISBN: 9783905826401
Category :
Languages : en
Pages :

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Book Description


Marketing And Management Sciences - Proceedings Of The International Conference On Icmms 2008

Marketing And Management Sciences - Proceedings Of The International Conference On Icmms 2008 PDF Author: Damianos P Sakas
Publisher: World Scientific
ISBN: 1908978120
Category : Business & Economics
Languages : en
Pages : 640

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Book Description
This book is a collection of selected papers presented at the International Conference of Marketing and Management Sciences held from 23 to 25 May 2008 in Athens, Greece. The papers focus on how globalization has had significant impact on companies, societies and individuals alike. They discuss the need for new strategies and practices that can help cope with changes that arise due to globalization. Written in a simple manner, this book will be of interest to academics studying and teaching marketing and management courses and to managers dealing with strategies to cope with changes due to globalization./a

Maritime Logistics

Maritime Logistics PDF Author: Dong-Wook Song
Publisher: Emerald Group Publishing
ISBN: 1780523416
Category : Transportation
Languages : en
Pages : 290

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Book Description
Contemporary practice and scientific innovation consider the logistics aspects of shipping or maritime and seaport operations as one of the most important areas for development of competitive advantages in business and for study and research. This book covers issues having a significant impact on the industry.

Measuring Performance in Freight Transport. a Structured Literature Review

Measuring Performance in Freight Transport. a Structured Literature Review PDF Author: Nicolas Eschenbach
Publisher:
ISBN: 9783668514058
Category :
Languages : en
Pages : 276

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Book Description
Master's Thesis from the year 2016 in the subject Business economics - Supply, Production, Logistics, grade: 1, Vienna University of Economics and Business (Informationsverarbeitung & Prozessmanagement), language: English, abstract: Changing economic conditions and increasing competition forced many companies to extend their supply, production and distribution networks towards global approaches. This led to an increase in the importance of freight transport. In consequence, freight carriers are currently required to provide either cost or time efficient solutions to a wide range of industries. In order to select appropriate modes of transport or suitable carriers, enterprises must consider their performance beforehand. Moreover, carriers must be precisely aware of their own performance at any time. Consequently, performance measurement and the definition of suitable performance metrics plays an essential role in freight transport. In practice, companies have to face an extensive variety of indicators that can be used to assess performance in freight transport. Studies prove that there is lack of consistency in the usage of metrics. At the same time, researchers have to cope with wide range of available literature that discusses performance evaluation in freight transportation which is, though, often limited to specific areas of application. In this thesis a structured literature review (SLR) is carried out which has the objective to systematically find out how companies measure performance in intermodal, road, rail, air, and maritime freight transport. The conceptual findings of this SLR provide a list of 1742 metrics from the literature that can either be applied for one or several modes of freight transport. In addition, 47 different ways how KPIs can be classified are identified. The SLR proves that operational performance indicators mainly regard time, distance and available equipment. Strategic metrics focus on costs levels, the change of costs over time, ra

Public Transportation Quality of Service

Public Transportation Quality of Service PDF Author: Luigi Dell ́Olio
Publisher: Elsevier
ISBN: 0081022794
Category : Transportation
Languages : en
Pages : 244

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Book Description
Public Transportation Quality of Service: Factors, Models, and Applications is the first book to help researchers better understand the contributing factors that can improve public transportation perception among users. The book compiles in one place metrics currently dispersed in journal articles, government publications and book chapters. It critically analyzes currently available modeling methodologies such as the Ordered Logit/Probit model and Models of Structural Equations, highlighting their advantages and disadvantages. The book addresses models of desired quality, including the views of users and non-users, discussing the gap between desired and perceived quality. The book also examines data mining approaches such as decision trees and neural networks, showing how to involve the public in the decision-making process to create policies that encourage public transport demand. Measuring passenger’s views on public transportation is of critical concern to promote wider transit use in cities around the world. Includes insights from both theoretical and practical points of view for both researchers and practitioners Features case studies in each chapter that apply models discussed Helps readers develop and design their own studies for measuring quality of service Shows how to include perceived quality in contracts Provides access to the survey formulas and data to better enable implementation of models

The Service Productivity and Quality Challenge

The Service Productivity and Quality Challenge PDF Author: P.T. Harker
Publisher: Springer Science & Business Media
ISBN: 940110073X
Category : Business & Economics
Languages : en
Pages : 511

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Book Description
3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity. According to Baumol's cost disease hypothesis (Baumol, Blackman, and Wolff 1991), the growth in services is actually an illusion. The fact is that service-sector productivity is improving slower than that of manufacturing and thus, it seems as if we are consuming more services in nominal terms. However, in real terms, we are consuming slightly less services. That is, the increase in the service sector is caused by low productivity relative to manufacturing. The implication of Baumol's cost disease is the following. Assuming historical productivity increases for manufacturing, agriCUlture, education and health care, Baumol (1992) shows that the U. S. can triple its output in all sectors within 50 years. However, due to the higher productivity level for manufacturing and agriculture, it will take substantially more employment in services to achieve this increase in output. To put this argument in perspective, simply roll back the clock 100 years or so and replace the words manufacturing with agriculture, and services with manufacturing. The phenomenal growth in agricultural productivity versus manufacturing caused the employment levels in agriculture in the U. S. to decrease rapidly while producing a truly unbelievable amount of food. It is the low productivity of services that is the real culprit in its growth of GDP and employment share.

A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry

A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry PDF Author: Paul Ryus
Publisher: Transportation Research Board
ISBN: 0309154820
Category : Business & Economics
Languages : en
Pages : 122

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Book Description
TRB's Transit Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry explores the use of performance measurement and benchmarking as tools to help identify the strengths and weaknesses of a transit organization, set goals or performance targets, and identify best practices to improve performance.

Performance Measurement of Transportation Systems

Performance Measurement of Transportation Systems PDF Author:
Publisher: Transportation Research Board
ISBN: 0309286697
Category : Highway departments
Languages : en
Pages : 118

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Book Description
Each track consisted of a plenary session followed by three concurrent breakout sessions. These proceedings follow the conference format, with the plenary sessions and the breakout sessions for each of the five tracks presented in chronological order. The breakout sessions and the closing session gave participants the opportunity to provide ideas and suggestions on further research, technology transfer, and training. Research topics identified for potential consideration are listed in the section on concluding remarks. The conference also featured an interactive poster session. Summaries provided by the poster authors are presented in Appendix A. The conference attracted 130 participants from Canada, Germany, Japan, the Netherlands, South Africa, and the United States, and featured transportation specialists who offered real-world expertise on the application of performance metrics and case studies.

Logistics Transportation Systems

Logistics Transportation Systems PDF Author: MD Sarder
Publisher: Elsevier
ISBN: 0128162872
Category : Law
Languages : en
Pages : 455

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Book Description
Logistics Transportation Systems compiles multiple topics on transportation logistics systems from both qualitative and quantitative perspectives, providing detailed examples of real-world logistics workflows. It explores the key concepts and problem-solving techniques required by researchers and logistics professionals to effectively manage the continued expansion of logistics transportation systems, which is expected to reach an estimated 25 billion tons in the United States alone by 2045. This book provides an ample understanding of logistics transportation systems, including basic concepts, in-depth modeling analysis, and network analysis for researchers and practitioners. In addition, it covers policy issues related to transportation logistics, such as security, rules and regulations, and emerging issues including reshoring. This book is an ideal guide for academic researchers and both undergraduate and graduate students in transportation modeling, supply chains, planning, and systems. It is also useful to transportation practitioners involved in planning, feasibility studies, consultation and policy for transportation systems, logistics, and infrastructure. Provides real-world examples of logistics systems solutions for multiple transportation modes, including seaports, rail, barge, road, pipelines, and airports Covers a wide range of business aspects, including customer service, cost, and decision analysis Features key-term definitions, concept overviews, discussions, and analytical problem-solving

Total Cost Management Practices in Passenger Road Transport Undertakings in Karnataka

Total Cost Management Practices in Passenger Road Transport Undertakings in Karnataka PDF Author: Dr. Raghavendra n.r, dr. Usha devi
Publisher: Archers & Elevators Publishing House
ISBN: 8195038433
Category : Antiques & Collectibles
Languages : en
Pages :

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Book Description