Measuring and Managing Patient Satisfaction PDF Download

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Measuring and Managing Patient Satisfaction

Measuring and Managing Patient Satisfaction PDF Author: Steven R. Steiber
Publisher: Amer Hospital Pub
ISBN: 9781556480522
Category : Medical
Languages : en
Pages : 179

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Book Description
This handbook provides the reader with the tools and techniques for designing and administering patient satisfaction surveys that will provide practical and useful information to the institution. Directed to marketing, planning, and quality assurance professionals, the text describes how patient satisfaction fits into the overall management and research strategies of the health care provider. The book presents step-by-step strategies for the design and implementation of telephone and mail questionnaires that will provide the appropriate information.