Mastering Zendesk PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Mastering Zendesk PDF full book. Access full book title Mastering Zendesk by Cedric F. Jacob. Download full books in PDF and EPUB format.
Author: Cedric F. Jacob
Publisher: Packt Publishing Ltd
ISBN: 1786462567
Category : Computers
Languages : en
Pages : 405
Get Book Here
Book Description
Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.
Author: Cedric F. Jacob
Publisher: Packt Publishing Ltd
ISBN: 1786462567
Category : Computers
Languages : en
Pages : 405
Get Book Here
Book Description
Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.
Author: Cybellium Ltd
Publisher: Cybellium Ltd
ISBN:
Category : Computers
Languages : en
Pages : 167
Get Book Here
Book Description
Elevate Your IT Support Career with "Mastering IT Support" In a world increasingly reliant on technology, the role of IT support has never been more critical. Organizations across the globe depend on skilled IT support professionals to keep their systems running smoothly. "Mastering IT Support" is your comprehensive guide to excelling in the world of IT support, providing you with the knowledge, skills, and strategies to become a trusted expert in the field. Your Path to IT Support Excellence IT support is more than just fixing technical issues; it's about empowering users, maintaining infrastructure, and ensuring seamless operations. Whether you're new to IT support or a seasoned professional looking to enhance your skills, this book will empower you to master the art of IT support. What You Will Uncover IT Support Essentials: Explore the fundamentals of IT support, including hardware and software troubleshooting, network basics, and user support. Customer-Centric Approach: Learn how to provide exceptional customer service, communicate effectively, and manage user expectations. Technical Skills: Develop hands-on technical skills to diagnose and resolve a wide range of IT issues, from software glitches to network connectivity problems. Problem-Solving Strategies: Discover effective problem-solving techniques and best practices for quickly and efficiently resolving IT incidents. IT Support Tools: Familiarize yourself with the tools and technologies used in IT support, including remote support software and diagnostic utilities. Career Advancement: Explore pathways for career growth within the IT support field and discover how mastering IT support can lead to exciting opportunities. Why "Mastering IT Support" Is Essential Comprehensive Coverage: This book covers a wide range of IT support topics, ensuring that you have a solid foundation in all aspects of the field. Expert Guidance: Benefit from insights and advice from experienced IT support professionals who share their knowledge and industry expertise. Career Enhancement: IT support is a dynamic field with numerous opportunities for career advancement, and this book will help you unlock your full potential. Stay Relevant: In an ever-evolving technology landscape, mastering IT support is vital for staying competitive and adapting to emerging technologies. Your Journey to IT Support Mastery Begins Here "Mastering IT Support" is your roadmap to excelling in the field of IT support and advancing your career. Whether you aspire to provide technical assistance, maintain IT infrastructure, or lead support teams, this guide will equip you with the skills and knowledge to achieve your goals. Don't miss the opportunity to become a trusted IT support professional. Start your journey to IT support mastery today and join the ranks of professionals who are shaping the future of technology support. "Mastering IT Support" is the ultimate resource for individuals seeking to excel in the field of IT support. Whether you are new to IT support or looking to enhance your skills, this book will provide you with the knowledge and strategies to become a trusted expert in the field. Don't wait; begin your journey to IT support mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com
Author: Edward Unger
Publisher: Packt Publishing Ltd
ISBN: 1835464688
Category : Computers
Languages : en
Pages : 308
Get Book Here
Book Description
A self-guided handbook for achieving work and home life balance through task management and improved processes and workflow using ClickUp, AI, and automation Key Features Master ClickUp's core functionalities, automation, and integrations to become a ClickUp power user in all areas of your life Discover new habits and goal-setting methods to accomplish your personal and professional goals Learn with step-by-step guides, FAQs, and a downloadable workbook Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionDo you want to start a business or turn a hobby into a profession, but feel like you're running out of time? Do you want to become a productivity powerhouse, effectively juggling personal and professional responsibilities? Does your team need help boosting efficiency? This comprehensive guide provides practical strategies and action plans to optimize your work and home life using ClickUp. Achieve project success by setting meaningful KPIs, creating team dashboards, generating real-time reports, and extending ClickUp with integrations. You’ll learn how to implement and optimize your workspace structure, project management, processes, workflows, automation, AI, and how to use ClickUp Brain as a knowledgebase. This book also helps you master ClickUp for home life by using it to manage personal tasks, plan vacations, collaborate on projects, maintain interactive inventory, and track household chores. Finally, you'll explore advanced features, goal setting, and personal approaches to maximize your leverage of ClickUp as your 'accomplishment system. Whether you're a seasoned user or just getting started, this ClickUp handbook provides best practices and highlights common mistakes for implementing and optimizing ClickUp to unlock its potential and achieve your goals.What you will learn Manage the fundamentals of ClickUp and learn feature utilization with ClickApps Explore new habits, routines, and simplified project management with ClickUp Manage personal tasks, plan projects, and collaborate on personal events Grasp advanced process writing strategies and automation planning for complex challenges Use ClickUp Brain and AI to automate tasks and improve teamwork Optimize project workflows, task management, time tracking, and integration with other tools Leverage ClickUp for continuous personal and professional growth, achieving a balanced work and home life Who this book is for This book is for anyone who wants more out of life and wants to reclaim time in areas that matter most. It will help everyday people, professionals, entrepreneurs, business owners, project managers, hobbyists, and anyone seeking to enhance their time management skills and productivity. Whether you’re an experienced user or new to ClickUp, this book offers valuable insights, including ClickUp's AI features.
Author: Jeff Mar
Publisher: Packt Publishing Ltd
ISBN: 183546677X
Category : Business & Economics
Languages : en
Pages : 171
Get Book Here
Book Description
Explore strategies, methods, critical skills that top CSMs exhibit in delivering well-designed, proactive customer success services, fostering lasting customer relationships and sowing the seeds for advocacy Key Features Master the art of driving measurable customer value, a cornerstone of business success Explore techniques to ensure your work is relevant, stimulating, and aligns with the evolving needs of your customers and business Ratchet up your understanding of building and operating dynamic and resilient CS organizations Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionThe rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel. You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations. By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.What you will learn Drive higher customer retention and expansion rates with a customer-centric strategy Understand the essential role of measurement in achieving service delivery excellence Recognize the importance of the human dimension in vendor-customer relationships in the age of AI Refine engagement models by incorporating observations of customer behavior Discover techniques for creating ideal customer profiles Leverage technology to boost business relevance of CSMs Identify how to drive successful customer outcomes through collaboration Who this book is for This book is for aspiring and established Customer Success professionals who want to learn how to develop and refine service delivery in customer engagements. Professionals embarking on a journey to excellence will be able to master the evolving business landscape of Customer Success and foster relationships with other internal organizations and external partners. A foundational understanding of business basics, typical B2B structures, and Customer Success concepts is necessary to get started. Intermediate to advanced customer engagement skills from customer-facing roles will prove useful.
Author: Alex Giamas
Publisher: Packt Publishing Ltd
ISBN: 1789611385
Category : Computers
Languages : en
Pages : 384
Get Book Here
Book Description
Leverage the power of MongoDB 4.x to build and administer fault-tolerant database applications Key FeaturesMaster the new features and capabilities of MongoDB 4.x Implement advanced data modeling, querying, and administration techniques in MongoDBIncludes rich case-studies and best practices followed by expert MongoDB developersBook Description MongoDB is the best platform for working with non-relational data and is considered to be the smartest tool for organizing data in line with business needs. The recently released MongoDB 4.x supports ACID transactions and makes the technology an asset for enterprises across the IT and fintech sectors. This book provides expertise in advanced and niche areas of managing databases (such as modeling and querying databases) along with various administration techniques in MongoDB, thereby helping you become a successful MongoDB expert. The book helps you understand how the newly added capabilities function with the help of some interesting examples and large datasets. You will dive deeper into niche areas such as high-performance configurations, optimizing SQL statements, configuring large-scale sharded clusters, and many more. You will also master best practices in overcoming database failover, and master recovery and backup procedures for database security. By the end of the book, you will have gained a practical understanding of administering database applications both on premises and on the cloud; you will also be able to scale database applications across all servers. What you will learnPerform advanced querying techniques such as indexing and expressionsConfigure, monitor, and maintain a highly scalable MongoDB environment Master replication and data sharding to optimize read/write performance Administer MongoDB-based applications on premises or on the cloud Integrate MongoDB with big data sources to process huge amounts of data Deploy MongoDB on Kubernetes containers Use MongoDB in IoT, mobile, and serverless environmentsWho this book is for This book is ideal for MongoDB developers and database administrators who wish to become successful MongoDB experts and build scalable and fault-tolerant applications using MongoDB. It will also be useful for database professionals who wish to become certified MongoDB professionals. Some understanding of MongoDB and basic database concepts is required to get the most out of this book.
Author: Christina Wheeler
Publisher: John Wiley & Sons
ISBN: 1119698030
Category : Computers
Languages : en
Pages : 499
Get Book Here
Book Description
Get the most out of Microsoft Teams with this comprehensive and insightful resource Mastering Microsoft Teams: Creating a Hub for Successful Teamwork in Office 365 shows readers how to communicate intelligently and effectively within Microsoft’s powerful Office 365. This book covers all the topics required for a full and comprehensive understanding of collaborating within the Microsoft suite of software, including: Architecture Implementing Teams Teams and Channels Chats, Calls and Meetings Extending Teams with Custom Apps Conferencing Security and Compliance Best Practices for Organizational Success Written for IT administrators, managers, supervisors, and team members who participate or want to participate in a Microsoft Teams environment, Mastering Microsoft Teams introduces readers to the architecture and structure of the software before showing, in a straightforward and simple way, how to optimize the collaboration experience.
Author: Chandraish Sinha
Publisher: BPB Publications
ISBN: 9355517165
Category : Computers
Languages : en
Pages : 344
Get Book Here
Book Description
Take a deep dive into the dynamic world of Power BI! KEY FEATURES ● In-depth knowledge of Power BI, demonstrated through step-by-step exercises. ● Covers data modeling, visualization, and implementing security with complete hands-on training. ● Includes a project that simulates a realistic business environment from start to finish. ● This version teaches about Artificial Intelligence visuals in Power BI. DESCRIPTION Mastering Power BI covers the entire Power BI implementation process. The readers will be able to understand all the concepts covered in this book, from data modeling to creating powerful visualizations. This book begins with concepts and terminology such as the star-schema, dimensions, and facts. It explains multi-table dataset and demonstrates how to load these tables into Power BI. It shows how to load stored data in various formats and create relationships. Readers will also learn more about Data Analysis Expressions (DAX). This book is a must for developers to learn how to extend the usability of Power BI, to explore meaningful and hidden data insights. Throughout the book, you keep on learning about the concepts, techniques, and expert practices on loading and shaping data, visualization design, and security implementation. The second edition of Mastering Power BI book adheres to the first edition in terms of providing the basics of business intelligence and Power BI; however, it introduces new concepts and features in terms of data transformation, data profiling, custom hierarchies, AI visuals, and many more. WHAT YOU WILL LEARN ● Learn about Business Intelligence (BI) concepts and their contribution in business analytics. ● Learn to connect, load, and transform data from disparate data sources. ● Create and execute powerful DAX calculations. ● Design various visualizations to prepare insightful reports and dashboards. WHO THIS BOOK IS FOR This book is for anyone interested in learning how to use Power BI desktop or starting a career in business intelligence and analytics. While it covers all the fundamentals, it is recommended that the reader be familiar with MS Excel and database concepts. TABLE OF CONTENTS 1. Understanding the Basics 2. Connect and Shape 3. Advanced Data Transformations 4. Optimize Your Data Model 5. Data Analysis Expressions 6. Visualizations in Power BI 7. Drill Through and Drill Down Reports 8. Artificial Intelligence in Power BI 9. Power BI Service 10. Securing Your Application
Author: Alex Giamas
Publisher: Packt Publishing Ltd
ISBN: 1803234830
Category : Computers
Languages : en
Pages : 460
Get Book Here
Book Description
Design and build solutions with the most powerful document database, MongoDB Key FeaturesLearn from the experts about every new feature in MongoDB 6 and 5Develop applications and administer clusters using MongoDB on premise or in the cloudExplore code-rich case studies showcasing MongoDB's major features followed by best practicesBook Description MongoDB is a leading non-relational database. This book covers all the major features of MongoDB including the latest version 6. MongoDB 6.x adds many new features and expands on existing ones such as aggregation, indexing, replication, sharding and MongoDB Atlas tools. Some of the MongoDB Atlas tools that you will master include Atlas dedicated clusters and Serverless, Atlas Search, Charts, Realm Application Services/Sync, Compass, Cloud Manager and Data Lake. By getting hands-on working with code using realistic use cases, you will master the art of modeling, shaping and querying your data and become the MongoDB oracle for the business. You will focus on broadly used and niche areas such as optimizing queries, configuring large-scale clusters, configuring your cluster for high performance and availability and many more. Later, you will become proficient in auditing, monitoring, and securing your clusters using a structured and organized approach. By the end of this book, you will have grasped all the practical understanding needed to design, develop, administer and scale MongoDB-based database applications both on premises and on the cloud. What you will learnUnderstand data modeling and schema design, including smart indexingMaster querying data using aggregationUse distributed transactions, replication and sharding for better resultsAdminister your database using backups and monitoring toolsSecure your cluster with the best checklists and adviceMaster MongoDB Atlas, Search, Charts, Serverless, Realm, Compass, Cloud Manager and other tools offered in the cloud or on premisesIntegrate MongoDB with other big data sourcesDesign and deploy MongoDB in mobile, IoT and serverless environmentsWho this book is for This book is for MongoDB developers and database administrators who want to learn how to model their data using MongoDB in depth, for both greenfield and existing projects. An understanding of MongoDB, shell command skills and basic database design concepts is required to get the most out of this book.
Author: Alex Giamas
Publisher: Packt Publishing Ltd
ISBN: 1783982616
Category : Computers
Languages : en
Pages : 332
Get Book Here
Book Description
An expert's guide to build fault tolerant MongoDB application About This Book Master the advanced modeling, querying, and administration techniques in MongoDB and become a MongoDB expert Covers the latest updates and Big Data features frequently used by professional MongoDB developers and administrators If your goal is to become a certified MongoDB professional, this book is your perfect companion Who This Book Is For Mastering MongoDB is a book for database developers, architects, and administrators who want to learn how to use MongoDB more effectively and productively. If you have experience in, and are interested in working with, NoSQL databases to build apps and websites, then this book is for you. What You Will Learn Get hands-on with advanced querying techniques such as indexing, expressions, arrays, and more. Configure, monitor, and maintain highly scalable MongoDB environment like an expert. Master replication and data sharding to optimize read/write performance. Design secure and robust applications based on MongoDB. Administer MongoDB-based applications on-premise or in the cloud Scale MongoDB to achieve your design goals Integrate MongoDB with big data sources to process huge amounts of data In Detail MongoDB has grown to become the de facto NoSQL database with millions of users—from small startups to Fortune 500 companies. Addressing the limitations of SQL schema-based databases, MongoDB pioneered a shift of focus for DevOps and offered sharding and replication maintainable by DevOps teams. The book is based on MongoDB 3.x and covers topics ranging from database querying using the shell, built in drivers, and popular ODM mappers to more advanced topics such as sharding, high availability, and integration with big data sources. You will get an overview of MongoDB and how to play to its strengths, with relevant use cases. After that, you will learn how to query MongoDB effectively and make use of indexes as much as possible. The next part deals with the administration of MongoDB installations on-premise or in the cloud. We deal with database internals in the next section, explaining storage systems and how they can affect performance. The last section of this book deals with replication and MongoDB scaling, along with integration with heterogeneous data sources. By the end this book, you will be equipped with all the required industry skills and knowledge to become a certified MongoDB developer and administrator. Style and approach This book takes a practical, step-by-step approach to explain the concepts of MongoDB. Practical use-cases involving real-world examples are used throughout the book to clearly explain theoretical concepts.
Author: Lefteris Karageorgiou
Publisher: Orange Education Pvt Ltd
ISBN: 8197396698
Category : Computers
Languages : en
Pages : 407
Get Book Here
Book Description
TAGLINE Unleash the Power of AWS Serverless Services for Scalable, Resilient, and Reactive Architectures KEY FEATURES ● Master the art of leveraging AWS serverless services to build robust event-driven systems. ● Gain expertise in implementing advanced event-driven patterns in AWS. ● Develop advanced skills in production-ready practices for testing, monitoring, and optimizing event-driven microservices in AWS. DESCRIPTION In the book Mastering Event-Driven Microservices in AWS, author Lefteris Karageorgiou takes you on a comprehensive journey through the world of event-driven architectures and microservices. This practical guide equips you with the knowledge and skills to design, build, and operate resilient, scalable, and fault-tolerant systems using AWS serverless services. Through concrete examples and code samples, you'll learn how to construct real-world event-driven microservices architectures, such as point-to-point messaging, pub/sub messaging, event streaming, and advanced architectures like event sourcing, CQRS, circuit breakers, and sagas. Leveraging AWS services like AWS Lambda, Amazon API Gateway, Amazon EventBridge, Amazon SQS, Amazon SNS, Amazon SQS, AWS Step Functions, and Amazon Kinesis, you'll gain hands-on experience in building robust event-driven applications. The book goes beyond just theory and delves into production-ready practices for testing, monitoring, troubleshooting, and optimizing your event-driven microservices. By the end of this comprehensive book, you'll have the confidence and expertise to design, build, and run mission-critical event-driven microservices in AWS, empowering you to tackle complex distributed systems challenges with ease. Whether you're an experienced developer or a team looking to stay ahead of the curve, Mastering Event-Driven Microservices in AWS is an essential resource that will equip you with the tools and knowledge necessary to harness the power of event-driven microservices in the AWS ecosystem. WHAT WILL YOU LEARN ● Design and implement event-driven microservices on AWS seamlessly. ● Leverage AWS serverless services more effectively. ● Build robust, scalable, and fault-tolerant event-driven applications on AWS. ● Implement advanced event-driven patterns on AWS. ● Monitor and troubleshoot event-driven microservices on AWS effectively. ● Secure and optimize event-driven microservices for production workloads on AWS. WHO IS THIS BOOK FOR? This book is an invaluable resource for developers, architects, and engineers who want to build scalable and efficient applications on the AWS platform using event-driven microservices architecture. It is tailored for professionals with prior experience in cloud computing and microservices development, providing them with the necessary knowledge and skills to leverage AWS serverless services effectively for designing and implementing event-driven microservices. TABLE OF CONTENTS 1. Introduction to Event-Driven Microservices 2. Designing Event-Driven Microservices in AWS 3. Messaging with Amazon SQS and Amazon SNS 4. Choreography with Amazon EventBridge 5. Orchestration with AWS Step Functions 6. Event Streaming with Amazon Kinesis 7. Testing Event-Driven Systems 8. Monitoring and Troubleshooting 9. Optimizations and Best Practices for Production 10. Real-World Use Cases on AWS Index
