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Author: Susan Keane Baker
Publisher: Jossey-Bass
ISBN:
Category : Health & Fitness
Languages : en
Pages : 312
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Book Description
Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations.
Author: Susan Keane Baker
Publisher: Jossey-Bass
ISBN:
Category : Health & Fitness
Languages : en
Pages : 312
Get Book Here
Book Description
Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations.
Author: Naomi Karten
Publisher: Addison-Wesley
ISBN: 0133488667
Category : Computers
Languages : en
Pages : 277
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Book Description
This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan
Author: Ralph M. Trüeb
Publisher: Springer
ISBN: 3319197010
Category : Medical
Languages : en
Pages : 338
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Book Description
You could read every textbook available on hair growth and disorders, and still not be able to treat hair loss effectively. In every art, there are many techniques, but few principles. The only way to achieve success is to have a firm foundation of principles to build upon, and the right attitude about how to achieve your goals. This book offers a detailed guide that goes beyond the technical aspects of trichology and evidence based medicine, providing specialists and primary care physicians experienced in the basic management of hair loss with the additional know-how they need to master the ultimate challenge of difficult hair loss patients. First, the prerequisites for successful management of hair loss are reviewed – basically, making a diagnosis and understanding the patient and his or her problem. Then, guidelines on the management of difficult dermatologic conditions and of psychopathological disorders associated with hair loss are provided. Lastly, important aspects of follow-up are covered–specifically the problems of adverse effects, patient non-compliance, and their management–before concluding with exemplary case studies of successful treatment of alopecia and related conditions.
Author: George Pitagorsky
Publisher:
ISBN: 9781934441893
Category :
Languages : en
Pages :
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Book Description
Author: Minnie Driver
Publisher: HarperCollins
ISBN: 0063115328
Category : Literary Collections
Languages : en
Pages : 223
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Book Description
A MARIE CLAIRE BEST MEMOIR OF THE YEAR • A USA TODAY MUST READ BOOK • A W MAGAZINE MOST ANTICIPATED BOOK • A SHEREADS BEST MEMOIR OF THE SUMMER A charming, poignant, and mesmerizing memoir in essays from beloved actor and natural-born storyteller Minnie Driver, chronicling the way life works out even when it doesn’t. In this intimate, beautifully crafted collection, Driver writes with disarming charm and candor about her bohemian upbringing between England and Barbados; her post-university travails and triumphs—from being the only student in her acting school not taken on by an agent to being discovered at a rave in a muddy field in the English countryside; shooting to fame in one of the most influential films of the 1990s and being nominated for an Academy Award; and finding the true light of her life, her son. She chronicles her unconventional career path, including the time she gave up on acting to sell jeans in Uruguay, her journey as a single parent, and the heartbreaking loss of her mother. Like Lena Dunham in Not That Kind of Girl, Gabrielle Union in We’re Going to Need More Wine and Patti Smith in Just Kids, Driver writes with razor-sharp humor and grace as she explores navigating the depths of failure, fighting for success, discovering the unmatched wonder and challenge of motherhood, and wading through immeasurable grief. Effortlessly charming, deeply funny, personal, and honest, Managing Expectations reminds us of the way life works out—even when it doesn’t.
Author: Tad L. Gerlinger
Publisher: Springer Nature
ISBN: 303027411X
Category : Medical
Languages : en
Pages : 230
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Book Description
Unicompartmental knee arthroplasty (UKA) - also known as unicondylar knee arthroplasty or partial knee replacement - is an excellent surgical option for the treatment of isolated medial, lateral and patellofemoral compartment arthritis of the knee, as long term results suggest high patient satisfaction and survivability that rivals total knee arthroplasty (TKA). These procedures are well-suited for rapid recovery protocols and outpatient surgery through well-structured surgical pathways. With demand increasing for knee arthroplasty, patients presenting sooner and at a younger age, and an ever-increasing interest from patients, surgeons and payors in outpatient surgery, the demand for unicompartmental arthroplasty is expected to increase significantly. This text will assist orthopedic surgeons, sports medicine specialists, residents and attendings in developing successful pathways for unicompartmental knee arthroplasty, divided into three thematic sections. Part one discusses the history, indications and patient selection for UKA, including how to manage patient expectations, as well as implant choices. Surgical techniques for UKA are presented in part two, both the medial and lateral sides, with discussion of mobile bearings, pain management, blood preservation strategies, and therapy options both before and after surgery. Complications and their prevention are presented in part three, including periprosthetic fractures and infection. Timely and practical, Unicompartmental Knee Arthroplasty will provide orthopedic surgeons and related clinical staff with all they need to know to bring this increasingly common technique into practice.
Author: Moira Stewart
Publisher: CRC Press
ISBN: 1909368032
Category : Medical
Languages : en
Pages : 310
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Book Description
This long awaited Third Edition fully illuminates the patient-centered model of medicine, continuing to provide the foundation for the Patient-Centered Care series. It redefines the principles underpinning the patient-centered method using four major components - clarifying its evolution and consequent development - to bring the reader fully up-to-
Author: David F. Chang
Publisher: SLACK Incorporated
ISBN: 9781556428593
Category : Medical
Languages : en
Pages : 964
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Book Description
The IOL technical specifications, the clinical data, and the necessary clinical and surgical skills comprise the scientific foundation for achieving a "premium" refractive outcome. To consistently achieve patient satisfaction, however, requires mastering the art of patient and IOL selection, communicating and counseling effectively, and providing a "premium" patient experience. This is a nontraditional book in which multiple experts are separately asked to discuss controversial subjects in a reader-friendly format. There is balanced coverage of all of the available refractive IOLs, as well as those that may become available in the near future. A major emphasis is placed on avoiding and managing complications or potentially dissatisfied patients. There are more than 200 chapters that are organized into 14 major sections, over 300 images, 100 tables, and 12 sidebars that cover every aspect of refractive IOL clinical practice. This is a comprehensive educational resource addressing the most demanding and rapidly evolving area in cataract and refractive surgery today and the first book to cover both the clinical and nonclinical aspects of offering refractive IOL services.
Author: Richard Carmen
Publisher:
ISBN: 9780966182682
Category : Deafness
Languages : en
Pages : 0
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Book Description
"Includes emotions surrounding hearing loss, where and how to find help, how to map an audiogram, function and selection of hearing aids and why some people reject them. Other topics include cochlear implants, Meniere's disease, tinnitus, aging, listening skills, wireless assistive technology and assistive technology products"--Provided by publisher.
Author: John Heritage
Publisher: Cambridge University Press
ISBN: 1139455400
Category : Language Arts & Disciplines
Languages : en
Pages : 445
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Book Description
This 2006 volume provides a comprehensive discussion of communication between doctors and patients in primary care consultations. It brings together a team of leading contributors from the fields of linguistics, sociology and medicine to describe each phase of the primary care consultation, identifying the distinctive tasks, goals and activities that make up each phase of primary care as social interaction. Using conversation analysis techniques, the authors analyze the sequential unfolding of a visit, and describe the dilemmas and conflicts faced by physicians and patients as they work through each of these activities. The result is a view of the medical encounter that takes the perspective of both physicians and patients in a way that is both rigorous and humane. Clear and comprehensive, this book will be essential reading for students and researchers in sociolinguistics, communication studies, sociology, and medicine.
