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Author: Margaret M. Kappa
Publisher: Educational Institute of American Hotel & Motel Association
ISBN:
Category : Business & Economics
Languages : en
Pages : 454
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Book Description
Author: Margaret M. Kappa
Publisher: Educational Institute of American Hotel & Motel Association
ISBN:
Category : Business & Economics
Languages : en
Pages : 454
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Book Description
Author: Aleta A. Nitschke
Publisher: Pearson Higher Ed
ISBN: 0133454371
Category : Business & Economics
Languages : en
Pages : 619
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Book Description
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
Author: Robert J. Martin
Publisher: Wiley
ISBN: 9780471558255
Category :
Languages : en
Pages : 240
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Book Description
This book addresses the changing, growing role of the housekeeping department to include maintenance of health club facilities, grounds, valet, and foodservice facilities.
Author: G. Raghubalan
Publisher: Oxford University Press, USA
ISBN: 9780199451746
Category : Business & Economics
Languages : en
Pages : 772
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Book Description
Accompanying DVD contains videos & PowerPoint presentations on different aspects of hotel houskeeping .
Author: Michael L. Kasavana
Publisher: Educational Institute
ISBN: 9780133430783
Category : Hotel management
Languages : en
Pages : 0
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Book Description
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Author: Matt A. Casado
Publisher: Wiley Global Education
ISBN: 1118214323
Category : Business & Economics
Languages : en
Pages : 282
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Book Description
The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations. The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book also incorporates new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.
Author: Thomas J. A. Jones
Publisher: John Wiley & Sons
ISBN: 047176244X
Category : Business & Economics
Languages : en
Pages : 490
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Book Description
Now in its fifth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting. Instructor's Manual, Test Bank in both Word and Respondus formats, Photographs from the text, and PowerPoint Slides are available for download at www.wiley.com/college
Author: Margaret M. Kappa
Publisher: Educational Institute of American Hotel & Motel Association
ISBN: 9780866121569
Category : Hotel housekeeping
Languages : en
Pages : 532
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Book Description
Author: Madelin Schneider
Publisher: John Wiley & Sons
ISBN:
Category : Business & Economics
Languages : en
Pages : 328
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Book Description
With the advent of new technology, new markets, and new products, the rapidly changing responsibilities of the professional housekeeper demand a resource manual for today’s lodging industry. In this Fourth Edition of The Professional Housekeeper, the authors address the evolving role of the professional housekeeper as a manager. No longer responsible only for cleaning duties and time schedules, today’s professional housekeeper must be knowledgeable about staff diversity issues, building relations with unions, and maximizing the uses of available technology while staying aware of the bottom line. The professional housekeeper must also be aware of growing health and safety concerns. This comprehensive text has been updated to include everything from the latest information on self-managed teams in cleaning, "green cleaning," and recycling, to technological advances in the industry. Students and teachers alike will find The Professional Housekeeper, Fourth Edition an invaluable reference for this ever-changing profession.
Author: Gary K. Vallen
Publisher: Prentice Hall
ISBN: 9780132059671
Category : Hotel management
Languages : en
Pages : 0
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Book Description
Check-In, Check-Outprovides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.
