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Author: Elizabeth F. Wywialowski
Publisher: Elsevier Health Sciences
ISBN: 9780323024822
Category : Medical
Languages : en
Pages : 442
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Book Description
Providing a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts - including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity. Content focuses on client care management, rather than staff management, to go beyond basic management concepts and help those whose role will be managing quality client care. Essential theoretical information is covered with an emphasis on practical application. Application Exercises at the end of each chapter challenge readers to apply what they've just learned. A brief clinical situation is followed by questions or commands to describe the solution, based on what was learned in the chapter. Critical Thinking Scenarios at the end of each chapter give readers a short case study to consider and questions to test their application of knowledge. A competency-based format is applied throughout and is based on a research study that identifies clinical management skills needed by beginning staff nurses. Objectives and Key Concepts at the beginning of each chapter provide readers with a glimpse at important information contained within. Key concepts are also shown in boldface upon first mention in that chapter. Cartoons are provided throughout to keep readers more actively interested in the text content. Terrorism readiness and disaster management content has been added to prepare readers for today's most relevant issues. The chapter on Understanding the Context of Health has been thoroughly revised to offer readers a glimpse into the heart of the business of health care. New content in this chapter includes economic and political ties to seamless health care, nursing informatics, and technology in practice. The latest issues facing staff nursing are covered - including content on staff shortages, mandatory overtime, agency nurses/temps, self-preservation, and continuing education. Revised and updated instructor's resources are now located online for added flexibility.
Author: Elizabeth F. Wywialowski
Publisher: Elsevier Health Sciences
ISBN: 9780323024822
Category : Medical
Languages : en
Pages : 442
Get Book Here
Book Description
Providing a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts - including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity. Content focuses on client care management, rather than staff management, to go beyond basic management concepts and help those whose role will be managing quality client care. Essential theoretical information is covered with an emphasis on practical application. Application Exercises at the end of each chapter challenge readers to apply what they've just learned. A brief clinical situation is followed by questions or commands to describe the solution, based on what was learned in the chapter. Critical Thinking Scenarios at the end of each chapter give readers a short case study to consider and questions to test their application of knowledge. A competency-based format is applied throughout and is based on a research study that identifies clinical management skills needed by beginning staff nurses. Objectives and Key Concepts at the beginning of each chapter provide readers with a glimpse at important information contained within. Key concepts are also shown in boldface upon first mention in that chapter. Cartoons are provided throughout to keep readers more actively interested in the text content. Terrorism readiness and disaster management content has been added to prepare readers for today's most relevant issues. The chapter on Understanding the Context of Health has been thoroughly revised to offer readers a glimpse into the heart of the business of health care. New content in this chapter includes economic and political ties to seamless health care, nursing informatics, and technology in practice. The latest issues facing staff nursing are covered - including content on staff shortages, mandatory overtime, agency nurses/temps, self-preservation, and continuing education. Revised and updated instructor's resources are now located online for added flexibility.
Author: Barbara Kuhn Timby
Publisher: Lippincott Williams & Wilkins
ISBN: 9780781779098
Category : Medical
Languages : en
Pages : 998
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Book Description
Now in its Ninth Edition, this full-color text combines theoretical nursing concepts, step-by-step skills and procedures, and clinical applications to form the foundation of the LPN/LVN course of study. This edition features over 100 new photographs, exciting full-color ancillaries, end-of-unit exercises, and extensively updated chapters on nursing foundations, laws and ethics, recording and reporting, nutrition, fluid and chemical balance, safety, asepsis, infection control, and medication administration. Coverage includes new information on cost-related issues, emerging healthcare settings, concept mapping, malpractice, documentation and reporting, HIPAA, and more. All Gerontologic Considerations sections have been thoroughly updated by renowned experts.
Author: Jack Berkovi
Publisher: Routledge
ISBN: 1317145623
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.
Author: John A. GOODMAN
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081441334X
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Author: Brian Tracy
Publisher: AMACOM
ISBN: 0814433154
Category : Business & Economics
Languages : en
Pages : 117
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Book Description
When you can delegate and supervise well, you will not believe how efficient and easy managing your team can be. Managers’ performance reviews, their salary increases, and basically their fate within the company in general are judged by the results they deliver, yet those results are usually produced by a team of employees working under them. Thus, the most important and broad-reaching aspect of a manager’s job is the ability to delegate and supervise extremely well. In this book, success expert Brian Tracy reveals time-tested ways any manager can use to boost the performance and productivity of their employees. In Delegation & Supervision, Tracy shares helpful tips including how to: Define work, assign it, and set measurable, targeted standards for performance Match skills to job requirements Use Management by Objectives to delegate longer-term tasks to trusted team members Monitor, control, and keep on top of projects with minimum effort Turn delegation into a teaching tool and build the confidence of your staff Avoid reverse delegation Free up time for higher-level tasks only you can tackle, and more When done right, delegation and supervision will allow your employees to learn, grow, and become more capable. Delegation & Supervision shows you how to impress the higher-ups with all that you and your team accomplished.
Author: Ronda Hughes
Publisher: Department of Health and Human Services
ISBN:
Category : Medical
Languages : en
Pages : 592
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Book Description
"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/
Author: Nicki Harrington
Publisher: Lippincott Williams & Wilkins
ISBN: 9780781767576
Category : Medical
Languages : en
Pages : 468
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Book Description
Now in its Third Edition, this book meets the needs of practical/vocational nurses and nursing faculty, as they work together to smooth the transition from the LPN to the RN role. The text provides interactive student exercises and strategies to "socialize" the LPN nurse/student into an RN program, taking into consideration its philosophy and curricular framework. This Third Edition includes an expanded chapter on communication and a new chapter on the NCLEX®.
Author: Catherine Taylor
Publisher: Elsevier Health Sciences
ISBN: 0729578623
Category : Medical
Languages : en
Pages : 3914
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Book Description
Please note that this eBook does not include the DVD accompaniment. If you would like to have access to the DVD content, please purchase the print copy of this title. Now in its 3rd edition, Potter & Perry's Fundamentals of Nursing continues to be the definitive text for nursing students in our region. The new edition builds on the strengths of the highly successful previous editions with greater authorship, increased local research, evidence and concepts particular to the health care systems of Australia and New Zealand. Fully revised and updated by leading Australian and New Zealand nurse educators. It presents essential nursing skills in a clear format consistent with Australian and New Zealand practice, placing greater emphasis on critical thinking skill explanations, revised procedural recommendations, infection control considerations and updated medications information. Health Care Delivery System (Chapter 2) – now includes New Zealand content and walks the student through the evolution of health care delivery systems in our region. Engaging in Clinical Inquiry and Practice Development (Chapter 5) written by Jackie Crisp and Professor Brendan McCormack provides a contemporary perspective on the processes underpinning nursing knowledge development, utilisation and their role in the ongoing advancement of nursing practice. Managing Client Care (Chapter 20) is an exciting newly revised chapter that engages the student in exploring nursing issues in managing client care within the context of contemporary health care systems. New Chapter on Caring for the Cancer Survivor New Zealand Supplement Legal Implications of Nursing Practice Now includes evolve e-books Now students can search across Potter & Perry’s Fundamentals of Nursing 3E electronically via a fully searchable online version. Students can take notes, highlight material and more. The e-book is included with this edition at no extra cost. New Resources for Instructors on Evolve New Exam View is fully customisable test manager, generator and assessment tool. New Power Point Presentations to assist with the delivery and presentation of lectures. New Resources for Students and Instructors on Evolve: Nursing Skills Online for Fundamentals of Nursing provides students with 17 interactive modules which expand on textbook concepts, through the use of media rich animations. It encourages decision-making and critical-thinking skills through case-based and problem-oriented lessons. Nursing Skills Online for Fundamentals of Nursing may be purchased separately as a User guide & Access code (ISBN: 9780729539388) Online Study guide for students is an ideal supplement with Skills Performance Check lists designed to challenge students’ abilities. Clinical knowledge can be further tested through additional short answer and review questions.
Author: Kathleen Motacki
Publisher: Elsevier Health Sciences
ISBN: 032369683X
Category : Medical
Languages : en
Pages : 349
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Book Description
- NEW! Next Generation NCLEX® (NGN) examination-style case studies at the end of each section familiarize you to the way that content will be tested in the new NGN exam. - NEW! Leadership roles/competencies and evidence-based practice examples are included from across the care continuum: ambulatory care, long-term care, and community-based care. - NEW! Content on management in a culturally diverse healthcare environment relates to both hospital staff and patients. - NEW! Additional Evidence-Based Practice boxes relate to "innovation" topics in leadership and management. - NEW! Updated organization reflects the Magnet Recognition (2019) and Pathways to Excellence (2016) standards, allowing you to learn the skills and competencies that magnet status hospitals require when hiring nurses.
Author: Amy Stegen
Publisher: Lippincott Williams & Wilkins
ISBN: 1496385012
Category : Medical
Languages : en
Pages : 862
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Book Description
Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Fully updated to cover today’s issues and trends, this classic text contains many real-life scenarios, giving students ample opportunities to understand and apply what they are learning. Chronological coverage moves from history (Unit I) to current events and issues (Unit II) to future nursing roles and responsibilities (Unit III). Using examples and case studies throughout, the authors address a wide range of topics, including educational preparation, licensure, employment opportunities, ethics/bioethics, evidence-based practice, nursing theory, safety, culture, healthcare reform/politics, and leadership and management—including managing conflict and change, coaching and team building, and applying research and technology to nursing practice. Key Features NEW! Content updates NEW! Daily Ethical Dilemmas boxes NEW! Nursing Theory Alert boxes NEW! Evidence-Based Practice boxes NEW! Cartoon Curriculum visuals NEW! Stegen & Sowerby Stories NEW! NCLEX® Preparation Tools Critical Thinking Activities Communication in Actionboxes
