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Business & Economics
2012-08-07 2012-08-07

Service Operations Management eBook_o4

Author: Robert Johnston
Publisher: Pearson Higher Ed
ISBN: 0273740490
Category : Business & Economics
Languages : en
Pages : 489

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Book Description
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.