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Author: Robert W. Lucas
Publisher:
ISBN: 9780071277501
Category : Customer services
Languages : en
Pages : 544
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Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Author: Robert W. Lucas
Publisher:
ISBN: 9780071277501
Category : Customer services
Languages : en
Pages : 544
Get Book Here
Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Author: Robert W. Lucas
Publisher: McGraw Hill Professional
ISBN: 0071748547
Category : Business & Economics
Languages : en
Pages : 303
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Book Description
Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here. Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations. Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to: Overcome differences in language Recognize and accommodate customer needs Make positive first impressions Avoid stereotypes Gain trust Listen “actively” Identify crucial nonverbal cues The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.
Author: Lucas Carlson
Publisher: "O'Reilly Media, Inc."
ISBN: 1449335128
Category : Computers
Languages : en
Pages : 152
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Book Description
Platform-as-a-Service (PaaS) is gaining serious traction among web and mobile developers, but as new PaaS providers emerge and existing vendors upgrade their features, it’s hard to keep track of what PaaS has to offer. This thorough introduction takes you through the PaaS model from a developer’s point of view, and breaks down the types of services that Google App Engine, Windows Azure, Heroku, Cloud Foundry, and others deliver. Whether you’re an entrepreneur or part of a large enterprise development team, this book shows you how PaaS can help you focus on innovative applications, rather than spend your time worrying about technical operations. Track the cloud’s evolution from IaaS and DevOps to PaaS Learn how PaaS combines the simplicity of shared web hosting with the control of dedicated hosting Explore the benefits of both portable and non-portable PaaS options Apply best practices for moving legacy apps to PaaS—and understand the challenges involved Write new applications for PaaS from scratch with RESTful meta-services Use PaaS to build mobile apps with backend services that scale Examine the core services that each major provider currently offers Learn the situations in which PaaS might not be advantageous
Author: Kevin Brooks
Publisher: Chicken House
ISBN: 1909489190
Category : Juvenile Fiction
Languages : en
Pages : 337
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Book Description
Caitlin's life changes the moment she sees Lucas walking across the causeway one hot summer's day. He is the strangest, most beautiful boy she has ever seen - and when she meets him, her world comes alive.
Author: United States. Congress. House. Committee on Education
Publisher:
ISBN:
Category :
Languages : en
Pages : 1860
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Book Description
Author:
Publisher:
ISBN:
Category : Transportation, Automotive
Languages : en
Pages : 586
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 740
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Book Description
1867/68- include the Statistical report of the Secretary of State in continuation of the Annual report of the Commissioners of Statistics.
Author: Ohio. Secretary of State
Publisher:
ISBN:
Category : Ohio
Languages : en
Pages : 714
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Book Description
1868- include the Statistical report of the Secretary of State.
Author: Lisa Lucas
Publisher: Taylor & Francis
ISBN: 1003843352
Category : Education
Languages : en
Pages : 248
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Book Description
Most teachers enter the field of education to make a difference in children's lives. But many end up, as author Dr. Lisa Lucas puts it, tired, wired, and running in circles. This leads to many new teachers abandoning the profession or to burnout among veteran teachers.In Practicing Presence: Simple Self-Care Strategies for Teachers, Dr. Lucas invites the reader to learn how to fully inhabit the present moment. Written in an informal and conversational tone, Practicing Presence is filled with ideas, exercises, checklists, personal anecdotes, and practices you can use to reframe and establish a mindset that will enhance your focus and engagement in the classroom.With approximately 50% of new teachers leaving the education field before the 5-year mark, it is more important than ever for educators to prioritize self-care. Each chapter of Practicing Presence includes self-care strategies that explore how to self-regulate, nurture self-acceptance, and promote compassion. Inside you'll find: Quotes and affirmations throughout the texts Scientific research and reflections on how these theories and practices can apply to your own life Paths to Mindful Teaching and how to integrate into your daily life Additional resources and online content to further support your practice When teachers care for themselves deeply and deliberately, they are better able to care for the people that matter most in their lives'stheir students, friends, and families. Practicing Presence focuses not on doing, but rather on being present in the life of the classroom.
Author: Larry VandeCreek
Publisher: Routledge
ISBN: 1317788834
Category : Psychology
Languages : en
Pages : 188
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Book Description
Structure your ministry to start with patients’needs, hopes, and resources and to be clear what difference your ministry can make! Hospital chaplains value who they are and what they do as contributions to patients’and families’healing and well-being. And they are continually stretching to enhance their ministries. Hospital administrators and other professionals on the care teams, however, often need help to grasp those same values in outcome oriented, observable, documentable, changes-for-the-better terms. The Discipline for Pastoral Care Giving: Foundations for Outcome Oriented Chaplaincy offers a powerful new paradigm for enhancing supportive, effective spiritual care for patients and families as well as communicating substantive outcomes to leaders and clinicians alike. This is all the more important in these times when every possible resource must be well used for the good of our patients and their families. By evaluating the pastoral care you offer, you can become more aware of the discrete skills you exercise in the assessment, planning, intervention, and reflection process. Such evaluation efforts highlight the discrete differences excellent spiritual care makes. This can help you track contributions you are making in terms of the patient's healing and well-being. Having a sound, replicable way to make the process more conscious also helps you communicate your assessment, strategies, and contributions more clearly to other care team members. Furthermore, consistently using The Discipline over time will enable you to discover patterns of spiritual dynamics in how people live with different health care challenges in their lives. These patterns translate into valuable insights as your care for others. The process discussed in The Discipline for Pastoral Care Giving calls on the chaplain to: identify the patient's spiritual needs, hopes, and resources construct a patient profile through identifying the individual's sense of the holy, sense of meaning, sense of hope, and sense of community design the desired outcome(s) you hope your care will contribute--for example, a person who has suffered a spinal cord injury integrates the effects of their injury in their sense of identity and meaning, a person living with cystic fibrosis healthfully grieves the loss of others in the CF community, a patient 'disabled’by the absence of her support community regains use of her personal resources for coping and self-care develop and share a plan for the patient's spiritual care choose interventions (which may range from facilitating a life review, to compassionate confrontation, to reading Scripture, to active listening, to arranging a family care conference) measure outcomes, identifying and communicating the difference your care has made in terms of the patient's healing and well-being The Discipline for Pastoral Care Giving offers case studies, personal experiences, helpful figures and charts, and suggestions for dealing with patients experiencing unique, complex health care challenges, including adults living with cystic fibrosis and violent victims of violence. The wise advice and practical suggestions in this book will help you recognize and document the solid value of your hospital ministry.
