Writing the Memoir

Writing the Memoir PDF Author: Judith Barrington
Publisher: Allen & Unwin
ISBN: 1741151384
Category : Biography & Autobiography
Languages : en
Pages : 127

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Book Description
A practical guide to the craft, the personal challenges, and ethical dilemmas of writing your true stories.

Writing the Memoir

Writing the Memoir PDF Author: Judith Barrington
Publisher: Allen & Unwin
ISBN: 1741151384
Category : Biography & Autobiography
Languages : en
Pages : 127

Get Book Here

Book Description
A practical guide to the craft, the personal challenges, and ethical dilemmas of writing your true stories.

Never Lose a Customer Again

Never Lose a Customer Again PDF Author: Joey Coleman
Publisher: Penguin
ISBN: 0735220034
Category : Business & Economics
Languages : en
Pages : 370

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Book Description
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

Baby, Unplugged

Baby, Unplugged PDF Author: Sophie Brickman
Publisher: HarperCollins
ISBN: 0062966499
Category : Family & Relationships
Languages : en
Pages : 336

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Book Description
A charming, meticulously researched, and illuminating look at how technology infiltrates every aspect of raising children today, filled with helpful advice parents can use to best navigate the digital landscape, and ultimately learn to trust their own judgment. There’s an app or device for nearly every aspect of parenting today: monitoring your baby; entertaining or educating your toddler; connecting with other new parents for tips, tricks, and community—virtually every aspect of daily life. But it isn’t a parenting paradise; the truth is much more complicated. The mother of two young daughters, journalist Sophie Brickman wondered what living in a tech-saturated world was doing to her and her children. She turned to experts, academics, doctors, and innovators for advice and insight. Baby, Unplugged brings together Brickman’s in-depth research with her own candid (sometimes hilarious) personal experience to help parents sort through the wide and often confusing tech offerings available today and to sort out what’s helpful and what’s not. Filled with relatable and entertaining stories as well as practical takeaways, Baby, Unplugged is destined to become a touchstone for parents today, giving them the permission to forge their own path through the morass of technological options, to restore their faith in themselves, and to help them raise good, social, and engaged people in the modern world.

The Memoir Project

The Memoir Project PDF Author: Marion Roach Smith
Publisher: Grand Central Publishing
ISBN: 1455501824
Category : Self-Help
Languages : en
Pages : 140

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Book Description
An extraordinary "practical resource for beginners" looking to write their own memoir—​now new and revised (Kirkus Reviews)! The greatest story you could write is one you've experienced yourself. Knowing where to start is the hardest part, but it just got a little easier with this essential guidebook for anyone wanting to write a memoir. Did you know that the #1 thing that baby boomers want to do in retirement is write a book—about themselves? It's not that every person has lived such a unique or dramatic life, but we inherently understand that writing a memoir—whether it's a book, blog, or just a letter to a child—is the single greatest path to self-examination. Through the use of disarmingly frank, but wildly fun tactics that offer you simple and effective guidelines that work, you can stop treading water in writing exercises or hiding behind writer's block. Previously self-published under the title, Writing What You Know: Raelia, this book has found an enthusiastic audience that now writes with intent.

Your Story Matters

Your Story Matters PDF Author: Leslie Leyland Fields
Publisher: NavPress
ISBN: 1641582197
Category : Language Arts & Disciplines
Languages : en
Pages : 225

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Book Description
Your Story Matters presents a dynamic and spiritually formative process for understanding and redeeming the past in order to live well in the present and into the future. Leslie Leyland Fields has used and taught this practical and inspiring writing process for decades, helping people from all walks of life to access memory and sift through the truth of their stories. This is not just a book for writers. Each one of us has a story, and understanding God's work in our stories is a vital part of our faith. Through the spiritual practice of writing, we can "remember" his acts among us, "declare his glory among the nations," and pass on to others what we have witnessed of God in this life: the mysterious, the tragic, the miraculous, the ordinary. With a companion video curriculum from RightNow Media, this is a "why not" book as opposed to a "how to" book. Leslie asks each of us an important question: "Why not learn to tell your story, in the context of the grander story of God?"

Going Off Script

Going Off Script PDF Author: Giuliana Rancic
Publisher: Crown
ISBN: 0553446681
Category : Biography & Autobiography
Languages : en
Pages : 282

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Book Description
Now in paperback, the New York Times bestseller from the entertainment journalist, television personality, reality show star, and author, Giuliana Rancic. In her hilarious memoir Going Off Script, Giuliana Rancic gives readers an honest look at her life on and off camera. From a young age she dreamed of becoming a TV anchorwoman, but her path to her dream job was far from straight, leading her instead to Hollywood news and a bounty of LA misadventures (featuring notables such as Johnny Depp, Leonardo DiCaprio, and Russell Crowe). In spite of her glamorous Hollywood life, however, Giuliana could not escape some rockier times, including her battles with infertility and breast cancer. Here, she reveals the whole truth behind her well-publicized struggles, and the highly controversial decisions she had to make. Candid, funny, and poignant, Going Off Script is an autobiography that proves you don't always have to follow the rules to get the life you've always dreamed of.

Memoirs and Misinformation

Memoirs and Misinformation PDF Author: Jim Carrey
Publisher: Vintage Canada
ISBN: 0735280614
Category : Fiction
Languages : en
Pages : 0

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Book Description
NATIONAL BESTSELLER NEW YORK TIMES BESTSELLER "None of this is real and all of it is true." --Jim Carrey From movie star Jim Carrey and novelist Dana Vachon, a fearless and semi-autobiographical novel about acting, Hollywood, agents, celebrity, privilege, friendship, romance, addiction to relevance, fear of personal erasure, destruction of persona, our "one big soul," Canada, and apocalypses within and without. Meet Jim Carrey. Sure, he's an insanely successful and beloved movie star drowning in wealth and privilege--but he's also lonely. Maybe past his prime. Maybe even... getting fat? He's tried diets, gurus, and cuddlin' with his military-grade Israeli guard dogs, but nothing seems to lift the cloud of emptiness and ennui. Even the advice of his best friend, actor and dinosaur skull collector, Nicolas Cage, isn't enough to pull Carrey out of his slump. Then Jim meets Georgie: ruthless ingénue, love of his life. And thanks to auteur screenwriter Charlie Kaufman, he has a role to play in a boundary-pushing new picture that may help him uncover a whole new side to himself. Finally, his Oscar vehicle! Things are looking up. But the universe has other plans.

Fear Not Da Vinci

Fear Not Da Vinci PDF Author: Susy Flory
Publisher: Living Ink Books
ISBN: 9780899570525
Category : Religion
Languages : en
Pages : 226

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Book Description
A number of Christian books have been produced which deconstruct and debunk Dan Brown's claims in "The Da Vinci Code." However, this resource takes a big step forward using a friendly, encouraging tone as it urges Christians to use the opportunity for culturally relevant evangelism.

Nothing Good Can Come from This

Nothing Good Can Come from This PDF Author: Kristi Coulter
Publisher: MCD x FSG Originals
ISBN: 0374717087
Category : Biography & Autobiography
Languages : en
Pages : 192

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Book Description
"Kristi Coulter charts the raw, unvarnished, and quietly riveting terrain of new sobriety with wit and warmth. Nothing Good Can Come from This is a book about generative discomfort, surprising sources of beauty, and the odd, often hilarious, business of being human." —Leslie Jamison, author of The Empathy Exams and The Recovering Kristi Coulter inspired and incensed the internet when she wrote about what happened when she stopped drinking. Nothing Good Can Come from This is her debut--a frank, funny, and feminist essay collection by a keen-eyed observer no longer numbed into complacency. When Kristi stopped drinking, she started noticing things. Like when you give up a debilitating habit, it leaves a space, one that can’t easily be filled by mocktails or ice cream or sex or crafting. And when you cancel Rosé Season for yourself, you’re left with just Summer, and that’s when you notice that the women around you are tanked—that alcohol is the oil in the motors that keeps them purring when they could be making other kinds of noise. In her sharp, incisive debut essay collection, Coulter reveals a portrait of a life in transition. By turns hilarious and heartrending, Nothing Good Can Come from This introduces a fierce new voice to fans of Sloane Crosley, David Sedaris, and Cheryl Strayed—perfect for anyone who has ever stood in the middle of a so-called perfect life and looked for an escape hatch.

From Tea to Coffee

From Tea to Coffee PDF Author: Cheng Wang
Publisher: Open Books Publishing (UK)
ISBN: 9781948598514
Category :
Languages : en
Pages : 206

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Book Description
"From Tea to Coffee is a wonderful exploration of history and a life that has extended across half a century and two continents. For those who believe that East and West can never meet or can only stand in opposition to each other, this memoir offers a beautiful counterpoint." -Bennett R. Coles, award-winning author of six published books including Dark Star Rising "Cheng Wang's transformative evolution from young Communist ideologue to astute western observer is a must-read cultural travelogue." -Don Vaughan, founder, Triangle Association of Freelancers, North Carolina Following Mao's call to the young during the Cultural Revolution, Cheng Wang, a so-called "Educated Youth," boarded a train destined for a secluded village in Inner Mongolia for the compulsory period of re-education. For the next three grueling years in rural exile, he pondered how his once privileged family had been caught in a political undertow, and how his own future might unfold. From Tea to Coffee is a story of struggle and triumph during China's modern-day cultural and political drama, and is a rare and personal account that showcases the Chinese national psyche. Like all political movements of the past, the Cultural Revolution was not the first of its kind, nor quite possibly the last, yet Cheng Wang, now at home in both America and in China, maintains an optimism in confronting today's social polarization between the East and the West.