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Author: Citrus Community College (Glendora, Calif.). Library
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Citrus Community College (Glendora, Calif.). Library
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Emily Leachman
Publisher: Bloomsbury Publishing USA
ISBN: 1440880913
Category : Language Arts & Disciplines
Languages : en
Pages : 161
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Book Description
This practical guidebook presents an infrastructure for training library staff, starting with a robust onboarding process and continuing through a staff member's entire duration at an institution. Because library services and resources can change rapidly, ongoing training is an important aspect of library operations. Training can be a particular challenge at large, multi-branch library systems, because it can be difficult to ensure all staff are able to receive the relevant information. Written for library managers and training leaders, A Complete Guide to Training Library Staff presents a comprehensive lifecycle for staff development with a focus on tools and techniques to build a sustainable training program, set staff up for success in their positions, and develop a positive and supportive community across the library. Authors Emily Leachman and A. Garrison Libby spearheaded their library's movement to largely online trainings, which are inclusive of staff at all branch locations. This practical guidebook helps managers and trainers develop a comprehensive plan that allows new staff to quickly become acquainted with the operations of the library, provides ongoing training to make staff aware of new procedures and services, and creates a collaborative and supportive training environment to empower staff to learn and lead.
Author: Library Leadership and Management Association. Human Resources Section. Staff Development Committee
Publisher: American Library Association
ISBN: 0838911498
Category : Business & Economics
Languages : en
Pages : 232
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Book Description
This new edition offers unique, state-of-the-art perspectives on library staff development and training.
Author: Pat Gannon-Leary
Publisher: Chandos Publishing
ISBN: 9781843345701
Category : Education
Languages : en
Pages : 0
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Book Description
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
Author: Julie Beth Todaro
Publisher: ALA Neal-Schuman
ISBN:
Category : Business & Economics
Languages : en
Pages : 172
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Book Description
A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Author: Mary J. Stanley
Publisher:
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 272
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Book Description
Whether the HR function in your library is handled by an entire department, or a single individual, this nuts-and-bolts primer is a treasure trove of templates, forms, samples, and checklists that you can start using today. Organized in a Q&A format for quick reference, the author asks the everyday questions that few other guides bother to address. How do you write a job description? What kinds of questions should I ask in the interview? How should star employees be recognized? What are the most important elements in training staff? How do we handle a Reduction in Force? Every answer is specifically tailored to libraries' particular needs and circumstances. From the basics of hiring and firing, training, evaluation, legal requirements, recruitment and retention to hot topics like attracting minorities to librarianship, the "graying" of the library workforce, technologies useful for HR tasks, and more, this book gives you the full range of need-to-know information. Particularly useful for students, new professionals, and occasional or "accidental" HR managers who need a reference to consult as issues arise, this book is the ideal go-to guide for quick, well informed advice, useful summaries of the most important research and professional resources, and proven HR tools for every kind of library.
Author: Elizabeth Connor
Publisher: Routledge
ISBN: 1135694702
Category : Education
Languages : en
Pages : 248
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Book Description
An indispensible resource for librarians of all roles, the case studies in An Introduction to Staff Development in Academic Libraries demonstrate the necessity and value of integrating the library's mission statement and strategic plan with bold approaches to staff orientation, training, mentoring, and development.
Author: Mary Grace Flaherty
Publisher: Rowman & Littlefield
ISBN: 1442270373
Category : Language Arts & Disciplines
Languages : en
Pages : 155
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Book Description
The Library Staff Development Handbook: How to Maximize Your Library’s Most Important Resource provides practical tips, suggestions for resources, and concrete examples for addressing the multiple and varied aspects of staff development. From crafting a job description to recruitment, hiring and retention, and from progressive discipline and succession planning to continuing education, performance appraisals, and the importance of workplace fun, this handbook can serve as a companion for managers, supervisors and library staff as they negotiate the challenging range of staffing issues and the opportunities they provide in the library setting.
Author: Mou Chakraborty
Publisher: Bloomsbury Publishing USA
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 142
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Book Description
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Author: Barbara Allan
Publisher:
ISBN: 9780810847477
Category : Language Arts & Disciplines
Languages : en
Pages : 0
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Book Description
Many information and library practitioners are engaged in training activities in their daily work, and both need and want to know about new approaches to learning. In Training Skills for Library Staff, veteran trainer Barbara Allan takes the mystery out of the potentially unfamiliar and the mindless from the tried and true.
