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Author: Joe J. Marquez
Publisher: Rowman & Littlefield
ISBN: 1442263857
Category : Language Arts & Disciplines
Languages : en
Pages : 157
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Book Description
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined create customer journey maps - to better understand the actual paths taken by users to fulfill a service. find the right tool for the situation so you can make an informed decision on usage create an ethnographic program of your own tailored to your library environment understand how assessment and post-implementation is key to any project’s success create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.
Author: Joe J. Marquez
Publisher: Rowman & Littlefield
ISBN: 1442263857
Category : Language Arts & Disciplines
Languages : en
Pages : 157
Get Book Here
Book Description
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined create customer journey maps - to better understand the actual paths taken by users to fulfill a service. find the right tool for the situation so you can make an informed decision on usage create an ethnographic program of your own tailored to your library environment understand how assessment and post-implementation is key to any project’s success create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.
Author: Ben Reason
Publisher: John Wiley & Sons
ISBN: 1118988922
Category : Business & Economics
Languages : en
Pages : 214
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Book Description
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
ISBN: 1491927135
Category : Business & Economics
Languages : en
Pages : 1341
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Book Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author: Nicola Morelli
Publisher: Springer Nature
ISBN: 3030562824
Category : Business & Economics
Languages : en
Pages : 89
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Book Description
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
Author: Daniele Catalanotto
Publisher: Independently Published
ISBN: 9781790531233
Category : Design
Languages : en
Pages : 258
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Book Description
The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.
Author: Ashraf, Tariq
Publisher: IGI Global
ISBN: 1466625015
Category : Language Arts & Disciplines
Languages : en
Pages : 439
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Book Description
"This book offers a global perspective on the development and design of a digital library and highlights its benefits over a traditional library"--Provided by publisher.
Author: Laura Cattaneo
Publisher: Springer
ISBN: 3319958496
Category : Technology & Engineering
Languages : en
Pages : 147
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Book Description
This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of real data collected in real time by Internet of Things (IoT) technologies underpins the design of product-service systems and makes it possible to monitor them throughout their life cycle. Available data allows costs and sustainability issues to be more accurately measured and simulated in the form of Life Cycle Cost (LCC) and Life Cycle Assessment (LCA). Analysing data from IoT systems and sharing LCC and LCA information via the ICT Platform can help to accelerate the design of product-service systems, reduce costs and better understand customer needs. Industrial partners involved in Manutelligence provide a clear overview of the project’s outcomes, and demonstrate how its technological solutions can be used to improve the design of product-service systems and the management of product-service life cycles.
Author: Anooradha Iyer Siddiqi
Publisher: Princeton Architectural Press
ISBN: 9781568988320
Category : Architecture
Languages : en
Pages : 180
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Book Description
It's often said a child's lifelong love of reading begins at home. But declining literacy rates among the nation's public elementary school students suggests this maxim needs revision. For reading to become an everyday habit, it needs to be nurtured in a home of its own. Fortunately, there is space available inside most elementary schools. At just 5 percent of a school's total real estate, the school library is the most powerful and efficient way to reach 100 percent of the student body. But far too many of the nation's public school libraries lack even the most basic resources to support learning and encourage achievement. The nonprofit L!brary Initiative, created by the Robin Hood Foundation, has been working since 2001 to enhance student literacy and overall academic achievement by collaborating with school districts to design, build, equip, and staff new elementary school libraries. The L!brary Book takes readers behind the scenes of fifty groundbreaking library projects to show how widely varied fields and communities—corporate underwriters, children's book publishers, architects, graphic designers, product manufacturers, library associations, teachers, and students—can join forces to make a difference in the lives of children. Based on the premise that good library design can actually inspire learning, the L!brary Initiative brings together some of the world's leading architects to reimagine the elementary school libraries in New York City—the nation's largest public school system. Working on a pro bono basis, architecture firms—including 1100 Architects, Weiss/Manfredi Architects, Della Valle Bernheimer, Tod Williams Billie Tsien Architects, and Dean/Wolf Architects—have in just eight years built or transformed more than fifty libraries into vital resources for the whole school community. These libraries—both beautiful learning spaces and innovative architecture—feature a wide range of design solutions, including creative uses of space, color, lighting, and furniture. Author and former L!brary Initiative director Anooradha Iyer Siddiqi documents every project with beautiful photos as well as renderings and measured drawings. The L!brary Book concludes with the chapter How to Make a Library which shows how community organizers and architects can pursue similar initiatives in their own communities.
Author: Mairi Macintyre
Publisher: Springer Science & Business Media
ISBN: 144198321X
Category : Business & Economics
Languages : en
Pages : 188
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Book Description
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Author: Ken Worpole
Publisher: Routledge
ISBN: 1136660690
Category : Architecture
Languages : en
Pages : 410
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Book Description
Focusing on the practical issues which need to be addressed by anyone involved in library design, here Ken Worpole offers his renowned expertise to architects, planners, library professionals, students, local government officers and members interested in creating and sustaining successful library buildings and services. Contemporary Library Architecture: A Planning and Design Guide features: a brief history of library architecture an account of some of the most distinctive new library designs of the 20th & 21st centuries an outline of the process for developing a successful brief and establishing a project management team a delineation of the commissioning process practical advice on how to deal with vital elements such as public accessibility, stock-holding, ICT, back office functions, children’s services, co-location with other services such as learning centres and tourist & information services an sustainability in depth case studies from around the world, including public and academic libraries from the UK, Europe and the US full colour illustrations throughout, showing technical details and photographs. This book is the ultimate guide for anyone approaching library design.
