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Author: Nick Milton
Publisher: Elsevier
ISBN: 1780631928
Category : Education
Languages : en
Pages : 207
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Book Description
The phrase “lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. The book is a practitioner-level guide to the design and the mechanics of lessons learned processes Takes a holistic approach, tracking lessons from identification to reapplication Makes the case for the assignment of actions for learning
Author: Nick Milton
Publisher: Elsevier
ISBN: 1780631928
Category : Education
Languages : en
Pages : 207
Get Book Here
Book Description
The phrase “lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. The book is a practitioner-level guide to the design and the mechanics of lessons learned processes Takes a holistic approach, tracking lessons from identification to reapplication Makes the case for the assignment of actions for learning
Author: Cem Kaner
Publisher: John Wiley & Sons
ISBN: 1118080556
Category : Computers
Languages : en
Pages : 326
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Book Description
Softwaretests stellen eine kritische Phase in der Softwareentwicklung dar. Jetzt zeigt sich, ob das Programm die entsprechenden Anforderungen erfüllt und sich auch keine Programmierungsfehler eingeschlichen haben. Doch wie bei allen Phasen im Software-Entwicklungsprozess gibt es auch hier eine Reihe möglicher Fallstricke, die die Entdeckung von Programmfehlern vereiteln können. Deshalb brauchen Softwaretester ein Handbuch, das alle Tipps, Tricks und die häufigsten Fehlerquellen genau auflistet und erläutert, damit mögliche Testfehler von vornherein vermieden werden können. Ein solches Handbuch ersetzt gut und gerne jahr(zehnt)elange Erfahrung und erspart dem Tester frustrierende und langwierige Trial-und-Error-Prozeduren. Chem Kaner und James Bach sind zwei der international führenden Experten auf dem Gebiet des Software Testing. Sie schöpfen hier aus ihrer insgesamt 30-jährigen Erfahrung. Die einzelnen Lektionen sind nach Themenbereichen gegliedert, wie z.B. Testdesign, Test Management, Teststrategien und Fehleranalyse. Jede Lektion enthält eine Behauptung und eine Erklärung sowie ein Beispiel des entsprechenden Testproblems. "Lessons Learned in Software Testing" ist ein unverzichtbarer Begleiter für jeden Software Tester.
Author: Kenneth Ring
Publisher: Red Wheel/Weiser
ISBN: 1637480180
Category : Body, Mind & Spirit
Languages : en
Pages : 362
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Book Description
"No other researcher has been able to transmit to the rest of us the true meaning and impact of near-death phenomena for the planet." --Bruce Greyson, MD, bestselling author of After "A major contribution that offers a wealth of case materials together with balanced and insightful commentary." --Raymond A. Moody, PhD, bestselling author of Life After Life While providing many remarkable accounts of near-death experiences (NDEs), Lessons from the Light is much more than an inspiring collection of NDEs. In clear language, the practical lessons for living and dying are to be found from the study of these experiences. Written by one of the foremost authorities on NDEs, Lessons from the Light is a book for those looking to gain knowledge and wisdom to enhance their own lives by incorporating the insights stemming from what many people have come to believe is the ultimate spiritual experience. Although Lessons from the Light recounts many moving stories of NDEs, it is not just another book filled with inspiring testimonies--it includes helpful guidance and practical exercises concerning how readers can make use of this knowledge to live with greater self-insight, self-compassion and concern for others, as well as be better prepared for death, dying, and bereavement. Readers can easily apply what they have learned to their own lives and absorb and internalize these lessons from the Light in such a way as to lead to deep personal and spiritual transformation. This edition replaces the previous edition (ISBN 978-1-930491-11-3) and contains a new postscript by the author.
Author: Dennis Snow
Publisher:
ISBN: 9780615372419
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.
Author: Charles O. Pilkey
Publisher: UNC Press Books
ISBN: 1469627388
Category : Juvenile Nonfiction
Languages : en
Pages : 322
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Book Description
Ever wonder where sand comes from? Or why shells are colored differently? Or how to estimate the size of a wave? Featuring more than forty fun hands-on activities for families with children, Lessons from the Sand reveals the science behind the amazing natural wonders found on the beaches of North Carolina and South Carolina. Easy-to-do experiments will help parents and kids discover the ways water, wind, sand, plants, animals, and people interact to shape the constantly changing beaches we love to visit. Featuring colorful illustrations and clear instructions, most activities require nothing more than an observant eye and simple tools found at local stores. You will learn about geology, weather, waves and currents, the critters that live on our beaches, and the environmental issues that threaten them. Chapters also include indoor activities for rainy days and activities for nighttime discovery. This book will become an indispensable companion for families, teachers, and students heading to the Carolina coast for years to come.
Author: Point of Grace
Publisher: B&H Publishing Group
ISBN: 1535984740
Category : Religion
Languages : en
Pages : 197
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Book Description
Whether it’s starting a new job, graduating from school, welcoming a new baby, experiencing an empty nest, or simply facing the daily battles of life and faith, it’s comforting when someone comes along and says, “I’ve been here before.” It’s even more comforting when they share their lessons learned! This beautiful gift book offers just that—fresh perspective from those who have braved all sorts of seasons, gathering some lessons and laughs along the way. With more than twenty-five years of experience in work, marriage, parenting, faith, and music, the GRAMMY-nominated and Dove Award winning ladies of Point of Grace—beloved and longtime CCM artists—share the lessons God has taught them in these areas and many more: Faith Marriage Parenting Graduation New Jobs In-Laws Preparing for an Empty Nest Priorities and Routines Gratitude Worry Boundaries BONUS: A journaling section is offered in the back of this book so you can record your own lessons learned! Use this writing space to remind yourself of God’s great grace in your life, or use it as a perfectly giftable way to pass on your insights and advice to a loved one who might need your wisdom in a season of transition or celebration.
Author: Will Durant
Publisher: Simon and Schuster
ISBN: 1439170193
Category : History
Languages : en
Pages : 128
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Book Description
A concise survey of the culture and civilization of mankind, The Lessons of History is the result of a lifetime of research from Pulitzer Prize–winning historians Will and Ariel Durant. With their accessible compendium of philosophy and social progress, the Durants take us on a journey through history, exploring the possibilities and limitations of humanity over time. Juxtaposing the great lives, ideas, and accomplishments with cycles of war and conquest, the Durants reveal the towering themes of history and give meaning to our own.
Author: Thomas G. Mahnken
Publisher: Stanford University Press
ISBN: 1503612511
Category : Political Science
Languages : en
Pages : 362
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Book Description
Learning the Lessons of Modern War uses the study of the recent past to illuminate the future. More specifically, it examines the lessons of recent wars as a way of understanding continuity and change in the character and conduct of war. The volume brings together contributions from a group of well-known scholars and practitioners from across the world to examine the conduct of recent wars in Iraq, Afghanistan, the Middle East, South America, and Asia. The book's first section consists of chapters that explore the value of a contemporary approach to history and reflect on the value of learning lessons from the past. Its second section focuses on the wars in Iraq and Afghanistan. Chapters on Iraq discuss the lessons of the Iraq War, the British perspective on the conflict, and the war as seen through the lens of Saddam Hussein's military. Chapters on Afghanistan discuss counterinsurgency operations during the war, Britain's experience in Afghanistan, raising and training Afghan forces, and U.S. interagency performance. The book's third section examines the lessons of wars involving Russia, Israel, Sri Lanka, the Philippines, Georgia, and Colombia. It concludes by exploring overarching themes associated with the conduct of recent wars. Containing a foreword by former National Security Advisor Lieutenant General H.R. McMaster, Learning the Lessons of Modern War is an indispensable resource for international relations and security studies scholars, policymakers, and military professionals.
Author: Jeff Toister
Publisher: AMACOM/American Management Association
ISBN: 0814431992
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
What causes poor customer service? You might be surprised.
Author: Jeff Toister
Publisher: Toister Performance Solutions
ISBN: 9780578433363
Category :
Languages : en
Pages : 219
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Book Description
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
