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Author: Robert G. Cooper
Publisher: Basic Books
ISBN: 9780738201054
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
As the lines between products and services become less and less distinct, many managers and consultants advocate that manufacturing companies learn to think like the service sector—get close to the customer, offer multi-dimensional solutions, provide high-quality support. But in today's highly competitive and constantly changing marketplace, managers in service industries, such as banking, insurance, financial services, utilities, and retailing, can benefit enormously by thinking like manufacturers—employing a rigorous product development model to create and test new offerings, develop the most promising ones, and see them to market successfully. In Product Development for the Service Sector, product development experts Cooper and Edgett draw from their extensive research, teaching, and consulting experience to offer service sector executives and managers a comprehensive overview of the principles of product development and how they can be successfully applied in any service industry.
Author: Robert G. Cooper
Publisher: Basic Books
ISBN: 9780738201054
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
As the lines between products and services become less and less distinct, many managers and consultants advocate that manufacturing companies learn to think like the service sector—get close to the customer, offer multi-dimensional solutions, provide high-quality support. But in today's highly competitive and constantly changing marketplace, managers in service industries, such as banking, insurance, financial services, utilities, and retailing, can benefit enormously by thinking like manufacturers—employing a rigorous product development model to create and test new offerings, develop the most promising ones, and see them to market successfully. In Product Development for the Service Sector, product development experts Cooper and Edgett draw from their extensive research, teaching, and consulting experience to offer service sector executives and managers a comprehensive overview of the principles of product development and how they can be successfully applied in any service industry.
Author: James L. Heskett
Publisher:
ISBN: 9780000872067
Category :
Languages : en
Pages : 9
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Book Description
Author: Daniel I. Kaplan
Publisher: John Wiley & Sons
ISBN: 9780471591290
Category : Business & Economics
Languages : en
Pages : 278
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Book Description
Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Author: Juan R. Cuadrado-Roura
Publisher: Springer
ISBN: 9783642427121
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
The service sector in most advanced economies accounts for up to seventy percent of employment and GDP and, given its growing importance, has received much research attention over the last two decades. However, not very much attention has been paid to the relationship between this sector and both its territorial impact and regional effects. The main objective of this book is to offer a comprehensive approach to these aspects, focusing particularly on the location factors of service industries and the importance of some specific services, such as business services and knowledge and information services. The contributions have been prepared by well-known experts in the field from a wide number of countries. The focus of all contributions is not only on theoretical aspects, but also provides empirical analyses on specific countries and topics such as the geographical concentration, globalization impacts, foreign direct investments, and innovation.
Author: Anthony P. Glascock
Publisher: IOS Press
ISBN: 1607509938
Category : Medical
Languages : en
Pages : 304
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Book Description
The technology underpinning the various types of Telehomecare available has been current for more than a decade, and the time is right for an evaluation of both the technology and the effectiveness of Telehomecare as a system which contributes to the delivery of care within the home. The field is complex, encompassing multiple applications which monitor things such as task oriented behavior; lifestyle; vital signs; environmental extremes (such as carbon monoxide levels); and passive personal emergency response systems. All of these applications are based upon the collection of data within the home by a device which translates that data into information and transmits it to an external location, prompting some type of action if necessary. This book brings together the views and experience of a wide variety of contributors involved in the research and application of Telehomecare. It is divided into two sections, containing contributions from the United States, the United Kingdom and the Netherlands. Each section, comprises chapters written from three different perspectives: research-based, business and the implementation of care. The authors include academic researchers, policy experts, individuals with direct business experience and care providers from each of the three countries. The book reflects on where Telehomecare is today and speculates as to what the future might hold for the field. It will be of interest to all those involved in caring for people in their own homes.
Author: United Nations Development Programme Istanbul International Center for Private Sector in Development (UNDP IICPSD)
Publisher: United Nations Development Programme Istanbul International Center for Private Sector in Development (UNDP IICPSD)
ISBN:
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
Despite its vital role in development to increase access to sustainable income, skills training has been experiencing severe problems worldwide, such as lack of physical, legal and educational infrastructure, absence of a win-win based cooperation between the private sector and vocational education and training agencies as well as matters of financing. The state and development agencies on their own are limited in their capacity to tackle these problems. It is difficult to close the gap between the supply of labour and the demands of the market, which exacerbates the exclusion of the base of the pyramid from the economy, especially in a globalizing world where the technological requirements are changing rapidly. Private sector, on the other hand, has significant potential to address the deficiencies in skills development and bridge the gap between what the labour force has to offer and what the industry demands. The companies can contribute to the skills training process, which in turn can provide the required skilled employees for the market and offer employment opportunities, particularly to the disadvantaged. Private sector will not only help to improve national competitiveness and realize an increase in its profitability due to the availability of a better trained staff, but also improve the inclusiveness of the market. The publication is intended to be a first step towards generating knowledge on the role of private sector in skills generation for increased inclusiveness and employability. It includes several case studies from Turkey, in which the private sector has created significant added-value through private sector-led or PPP models of skills design and delivery. It elaborates on the lessons-learned from these cases to pave the way for further action and research on how business actors can contribute to skills development, especially for the disadvantaged. The publication will lead to further research products and reports, and eventually toolkits on how to mobilize and engage the private sector in skills generation for better development results. Workshops will be organized for the private sector, governments and other relevant stakeholders based on these toolkits to facilitate knowledge-sharing and encourage innovation.
Author: Arthur L. Stinchcombe
Publisher: Univ of California Press
ISBN: 0520067819
Category : Business & Economics
Languages : en
Pages : 403
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Book Description
An ambitious new work by a well-respected sociologist, Information and Organizations provides a bold perspective of the dynamics of organizations. Stinchcombe contends that the "information problem" and the concept of "uncertainty" provide the key to understanding how organizations function. In a delightful mix of large theoretical insights and vivid anecdotal material, Stinchcombe explores the ins and outs of organizations from both a macro and micro perspective. He reinterprets the work of the renowned scholars of business, Alfred Chandler, James March and Oliver Williamson, and looks in depth at corporations like DuPont and General Motors. Along the way, Stinchcombe explores subjects as varied as class consciousness, innovation, contracts and university administration. All of these analyses are distinguished by incisive thinking and creative new approaches to issues that have long confronted business people and those interested in organizational theory. A tour de force, Information and Organizations is a must-read for business people and scholars of many stripes. It promises to be a widely discussed and debated work.
Author: Edmund O. Lawler
Publisher: Ten Speed Press
ISBN: 1580089054
Category : Cooking
Languages : en
Pages : 180
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Book Description
In the third book in the Lessons from Charlie Trotter series teaches wine directors and servers how to develop and maintain impeccable service by giving an in-depth look at one of the world’s top wine programs. At Charlie Trotter's eponymous restaurant in Chicago, the innovative and award-winning wine program is an essential part of an extraordinary dining experience. LESSONS IN WINE SERVICE outlines and analyzes the intricate challenges inherent in developing and executing consistently outstanding wine pairings and service. Aspiring sommeliers, restaurant owners, and wine servers will learn how to hire and train the right staff, provide precise and intuitive service, and craft and maintain a compelling wine list. "Anyone who wants to understand American cuisine as it enters the 21st century must eat at Charlie Trotter's No restaurant in America comes closer to delivering a flawless total dining experience." --Wine Spectator
Author: Yogita Mumssen
Publisher: World Bank Publications
ISBN: 082138189X
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
Developing country governments and the development aid community are acutely aware of the need to find more effective ways to improve basic living conditions for the poor, as traditional approaches of delivering public support have not always led to the results intended. Results-based financing (RBF) instruments, which tie the disbursement of public funding to the achievement of pre-agreed results, are now recognized as one important piece of the aid delivery puzzle. The aim of these instruments is to enhance the effectiveness of public funding. 'Output-Based Aid: Lessons Learned and Best Practices' provides a practical understanding of the experience with output-based aid (OBA), a results-based instrument that is being used to deliver basic infrastructure and social services to the poor, including through public-private partnerships. OBA has been used in the World Bank Group since 2002, including more recently through the Global Partnership on Output-Based Aid, which has a mandate to design and test OBA approaches. The authors of this book analyze nearly 200 OBA projects in water and sanitation, energy, health, roads, telecommunications, and education. The piloting phase of OBA has in general been a success and OBA has demonstrated clear advantages over traditional approaches in terms of efficiently targeting subsidies and mobilizing the private sector to serve poor households that would otherwise go without an improved service. OBA has also demonstrated that monitoring for results is possible if appropriate systems are put in place. As the first comprehensive review of OBA in eight years, this book will be an essential reference for infrastructure and social services sector experts and OBA practitioners around the world including staff of international financial institutions, public and private service providers, and NGOs as well as for donors and governments who are interested in piloting or scaling up and mainstreaming OBA approaches. As the first comprehensive review of OBA in eight years, this book will be an essential reference for infrastructure and social services sector experts and OBA practitioners around the world, including staff of international financial institutions, public and private service providers, and NGOs; and for donors and governments who are interested in piloting or scaling-up and mainstreaming OBA approaches.
Author: OECD
Publisher: OECD Publishing
ISBN: 9264010300
Category :
Languages : en
Pages : 266
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Book Description
The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD area. But despite its growing weight in OECD economies, productivity growth and employment ...
