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Author: Dennis Snow
Publisher:
ISBN: 9780615372419
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.
Author: Dennis Snow
Publisher:
ISBN: 9780615372419
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.
Author: Pete Blank
Publisher: Createspace Independent Publishing Platform
ISBN: 9781477687055
Category : Employee motivation
Languages : en
Pages : 0
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Book Description
In Employee Engagement: Lessons from the Mouse House! Blank includes real-life stories, provides examples, and illustrates how the famous resort keeps over 50,000 cast members dedicated to their work. Readers will find many valuable tips, tricks, and techniques scattered throughout the following chapters:* Engage Them with Employee Development* Engage Them via Team Building* Engage Them through Motivation* Engage Them by Enhancing YOUR Leadership Skills* Engage Them by Amplifying YOUR Recognition Methods* Engage Them by Partnering and Building RelationshipsThe author hopes supervisors, managers, and business owners will use this comprehensive guide to create a thriving environment within their own organizations. In the end, it's all about applying just the right amount of Disney magic!
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: Laura Joffe Numeroff
Publisher: Harper Collins
ISBN: 0060245867
Category : Juvenile Fiction
Languages : en
Pages : 46
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Book Description
If a hungry little traveler shows up at your house, you might want to give him a cookie. If you give him a cookie, he's going to ask for a glass of milk. He'll want to look in a mirror to make sure he doesn't have a milk mustache, and then he'll ask for a pair of scissors to give himself a trim.... The consequences of giving a cookie to this energetic mouse run the young host ragged, but young readers will come away smiling at the antics that tumble like dominoes through the pages of this delightful picture book.
Author: Ben Mezrich
Publisher: Simon and Schuster
ISBN: 1442496320
Category : Juvenile Fiction
Languages : en
Pages : 241
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Book Description
Charlie Lewis goes on a roller coaster ride of risk, math, and gaming in this middle grade novel that parallels the New York Times bestselling Bringing Down the House, which inspired the movie 21. Charlie Lewis is a nerd. All he’s ever been good at is math—and he’s really good at math. So good that he’s recruited by a group of kids determined to game the system at the biggest theme park in the world—and win the grand prize. Soon Charlie is caught up in the excitement and thrill of using his math skills for awesomeness…but what’s at stake may be more than he’s willing to risk. How far will Charlie go for a chance at the ultimate reward?
Author: Jairo Buitrago
Publisher: Groundwood Books Ltd
ISBN: 1773063200
Category : Juvenile Fiction
Languages : en
Pages : 39
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Book Description
Funny, fresh and very modern, this update on the fable of the lion and the mouse is a marvelous tale of a relationship between two unlikely friends. One day, the mouse marches into the lion’s den without an invitation. Before the lion can eat him for breakfast, the mouse begs for mercy. “If you let me go, I might be able to return the favor.” The lion laughs at the idea of such a small, insignificant creature helping him out ... until the next day when the mouse frees the lion from a hunter’s trap. Jairo Buitrago and Rafael Yockteng, one of the great creative teams in picture books, have fun in this simple and never-didactic story about how it’s possible to get along through negotiation, acceptance and learning to put up with a friend’s eccentricities. You can be good to one another not because you expect anything in return but just because you are friends. Correlates to the Common Core State Standards in English Language Arts: CCSS.ELA-LITERACY.RL.K.2 CCSS.ELA-LITERACY.RL.1.2 Retell stories, including key details, and demonstrate understanding of their central message or lesson. CCSS.ELA-LITERACY.RL.2.2 Recount stories, including fables and folktales from diverse cultures, and determine their central message, lesson, or moral. CCSS.ELA-LITERACY.RL.2.6 Acknowledge differences in the points of view of characters, including by speaking in a different voice for each character when reading dialogue aloud. CCSS.ELA-LITERACY.RL.3.2 Recount stories, including fables, folktales, and myths from diverse cultures; determine the central message, lesson, or moral and explain how it is conveyed through key details in the text. CCSS.ELA-LITERACY.RL.4.6 Compare and contrast the point of view from which different stories are narrated, including the difference between first- and third-person narrations. CCSS.ELA-LITERACY.RL.4.9 Compare and contrast the treatment of similar themes and topics (e.g., opposition of good and evil) and patterns of events (e.g., the quest) in stories, myths, and traditional literature from different cultures.
Author: Eve Titus
Publisher: Knopf Books for Young Readers
ISBN: 9780375939013
Category : Cheese
Languages : en
Pages : 0
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Book Description
Originally published: New York: McGraw-Hill, 1956.
Author:
Publisher: Scholastic
ISBN: 9780590682671
Category : Audiobooks
Languages : en
Pages :
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Book Description
Monk the little mouse learns from his parents that practice is the way to succeed--whether it is in playing baseball or in playing music.
Author: Faith McNulty
Publisher: HarperCollins Publishers
ISBN:
Category : Juvenile Fiction
Languages : en
Pages : 56
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Book Description
A boy and a mouse describe their relationship during the months they spend together.
Author: Laura Numeroff
Publisher: HarperCollins
ISBN: 0063075350
Category : Juvenile Fiction
Languages : en
Pages : 35
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Book Description
Mouse goes to school in this picture book in the beloved #1 New York Times bestselling If You Give... series! If you take a mouse to school, he'll ask you for your lunch box. When you give him your lunch box, he'll want a sandwich to go in it. Then he'll need a notebook and some pencils. He'll probably want to share your backpack, too. The famous mouse from If You Take a Mouse to the Movies and If You Give a Mouse a Cookie is back for his first day of school. Only Laura Numeroff and Felicia Bond could make school this much fun! A perfect addition to the classic and beloved series—be sure to collect them all!
