Les Services a la Personne - Amour Et Management PDF Download
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Author: Yvon|Aviet Mougin (Isabelle)
Publisher:
ISBN: 9782128001893
Category :
Languages : en
Pages : 0
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Author: Yvon|Aviet Mougin (Isabelle)
Publisher:
ISBN: 9782128001893
Category :
Languages : en
Pages : 0
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Author: Isabelle Aviet
Publisher: AFNOR
ISBN: 9782124652914
Category :
Languages : fr
Pages : 326
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Book Description
Lorsque nous produisons des services, la satisfaction des clients, premier objectif visé par la qualité, ne dépend pas uniquement des règles d'organisation. Elle repose également sur la relation continue et étroite qui unit prestataires et usagers. Nos deux auteurs saisissent la qualité par un aspect, inattendu et pourtant essentiel, si évident dans les services à la personne... : l'amour ! Mais, me direz-vous, peut-on apprendre l'amour des clients ? Excellente question, nous vous remercions de l'avoir posée. La réponse est " oui ", bien entendu. L'amour n'est pas seulement un don, il se travaille ou se cultive. Ce livre veut vous y aider concrètement en vous proposant : - des conseils simples à mettre en oeuvre ; - des actions à mettre en place dans votre organisation ; et surtout : - une série de témoignages majeurs d'usagers et de leur entourage ainsi que de professionnels (directeurs d'établissements, chefs de service, soignants, médecins, éducateurs, " encadrants ") qui aiment leurs " clients " et respectent leur personnel ! L'amour de l'autre dans les métiers " des services " est un moteur puissant de la qualité. Il aide à satisfaire à la fois le client (pour son bien-être), le personnel (pour sa motivation) et la collectivité (pour un moindre coût). Chers lecteurs, nous vous aimons !
Author: Christophe Pelletier (docteur en microbiologie).)
Publisher:
ISBN: 9782100518340
Category :
Languages : fr
Pages : 239
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Book Description
S'inscrivant dans le contexte actuel du développement des services à la personne, la démarche qualité s'est progressivement imposée au secteur social et médico-social. Aujourd'hui, elle s'avère incontournable et constitue l'un des principaux pivots des réformes s'opérant dans ce secteur. Les acteurs socio-économiques du secteur ont largement adopté la norme NF " Services aux personnes à domicile " pour atteindre plusieurs objectifs majeurs : mieux répondre aux besoins et attentes des clients ; améliorer le fonctionnement, l'organisation et les pratiques des structures et poursuivre la professionnalisation des équipes ; apporter aux organismes financeurs la preuve de la qualité et de l'efficacité des prestations délivrées aux clients ; se démarquer dans un environnement concurrentiel. A l'aide d'exemples simples et concrets, le présent ouvrage dispense outils et méthodes permettant de structurer une démarche qualité pouvant conduire à la certification NF, en soulignant le rôle essentiel joué par le management et les bénéfices que celui-ci peut en retirer en matière de pilotage, d'aide à la prise de décisions, de maîtrise des activités et de culture de l'évaluation. Le caractère opérationnel de l'ouvrage et sa clarté en font un document de référence précieux et complet. Publics : directeurs d'établissements et de services sociaux et médico-sociaux ; responsables de la qualité ; responsables de l'action politique ; consultants intervenant sur le secteur.
Author: Karen Kelton
Publisher:
ISBN: 9781937963200
Category :
Languages : en
Pages :
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This textbook includes all 13 chapters of Français interactif. It accompanies www.laits.utexas.edu/fi, the web-based French program developed and in use at the University of Texas since 2004, and its companion site, Tex's French Grammar (2000) www.laits.utexas.edu/tex/ Français interactif is an open acess site, a free and open multimedia resources, which requires neither password nor fees. Français interactif has been funded and created by Liberal Arts Instructional Technology Services at the University of Texas, and is currently supported by COERLL, the Center for Open Educational Resources and Language Learning UT-Austin, and the U.S. Department of Education Fund for the Improvement of Post-Secondary Education (FIPSE Grant P116B070251) as an example of the open access initiative.
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 2134
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Author: United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 2064
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Author: Illinois. Department of Central Management Services
Publisher:
ISBN:
Category : Illinois
Languages : en
Pages : 388
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Book Description
Author: Avivah Wittenberg-Cox
Publisher:
ISBN: 9781628654561
Category : Family & Relationships
Languages : en
Pages : 200
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Book Description
Many women, and a minority of men, are deciding that 'adequate' marriages are inadequate. They are driving an explosion of 'grey' divorce and remarriage in the over-50s. With children departing into their own journeys and ever-longer lives stretching out ahead, more mature adults are leaping, unconventionally and aspirationally, at a last chance at love. Most of the existing literature discourages them. The dominant mantra of books, counsellors and media is that 'staying together' is the superior, admirable choice. They insist that romantic dreams of great sex and soul mates are the Disney-esque yearnings of the naively immature. This book argues the contrary. Great relationships are not only attainable; they are a natural and admirable goal for ageing humans. And if your current mate isn't interested in working with you to craft an ever-deeper and finer partnership, then it may be your mate that requires changing - not your dreams. As a gender expert, Avivah Wittenberg-Cox frames her reflections in the context of an unprecedented, millennial shift in gender relations. As women's educational, social and economic empowerment increases, they continue to demand more for the world - and from it. This is true both at home and at work. Settling for anything less than mutually supportive, seductive and stretching relationships is so yesterday. As the number of late leavers and lovers swells, their thirst for more is redefining what relationships look like in a greying, gender-balanced world. And it looks pretty good. Many women, and a minority of men, are deciding that 'adequate' marriages are inadequate. They are driving an explosion of 'grey' divorce and remarriage in the over-50s. With children departing into their own journeys and ever-longer lives stretching out ahead, more mature adults are leaping, unconventionally and aspirationally, at a last chance at love. Most of the existing literature discourages them. The dominant mantra of books, counsellors and media is that 'staying together' is the superior, admirable choice. They insist that romantic dreams of great sex and soul mates are the Disney-esque yearnings of the naively immature. This book argues the contrary. Great relationships are not only attainable; they are a natural and admirable goal for ageing humans. And if your current mate isn't interested in working with you to craft an ever-deeper and finer partnership, then it may be your mate that requires changing - not your dreams. As a gender expert, Avivah Wittenberg-Cox frames her reflections in the context of an unprecedented, millennial shift in gender relations. As women's educational, social and economic empowerment increases, they continue to demand more for the world - and from it. This is true both at home and at work. Settling for anything less than mutually supportive, seductive and stretching relationships is so yesterday. As the number of late leavers and lovers swells, their thirst for more is redefining what relationships look like in a greying, gender-balanced world. And it looks pretty good.
Author:
Publisher: Odile Jacob
ISBN: 2738172385
Category :
Languages : en
Pages : 364
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Author:
Publisher:
ISBN:
Category : Libraries
Languages : en
Pages : 634
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