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Author: Peter K. Mills
Publisher: Springer Science & Business Media
ISBN: 0387095195
Category : Business & Economics
Languages : en
Pages : 194
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Book Description
Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the “Proventure Workplace”, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.
Author: Peter K. Mills
Publisher: Springer Science & Business Media
ISBN: 0387095195
Category : Business & Economics
Languages : en
Pages : 194
Get Book Here
Book Description
Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the “Proventure Workplace”, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.
Author: Guy St. Clair
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110635577
Category : Language Arts & Disciplines
Languages : en
Pages : 225
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Book Description
Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the strategic framework for strategic management, knowledge services leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. This book provides prescriptive direction for the professional work of the knowledge strategist, who is the organization’s management/leader with responsibility, authority, and accountability for the success of the organization’s knowledge domain. "Wisely optimistic, with helpful hints for the management of knowledge services."Frances Hesselbein, Presidential Medal of Freedom recipient, former CEO, Girl Scouts of the USA "Devotedly ‘Druckerian’ in outlook, the St. Clair and Levy book rightly emphasizes the leadership and organizational cultural aspects of enterprise knowledge, constants that do not change rapidly, and that constitute much of the difference between success and failure."Timothy Wood Powell, President, The Knowledge Agency and Author, The Value of Knowledge
Author: Guy St. Clair
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110463083
Category : Social Science
Languages : en
Pages : 487
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Book Description
Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic knowledge management, knowledge services—the responsibility of the knowledge strategist—leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. Knowledge Services: A Strategic Framework for the 21st Century Organization provides guidance for the knowledge strategist and is designed specifically to serve as a reference for that management employee, and for those seeking to become knowledge strategists.
Author: Delener, N.
Publisher: IGI Global
ISBN: 1466600780
Category : Business & Economics
Languages : en
Pages : 732
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Book Description
"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.
Author: Ford Lumban Gaol
Publisher: CRC Press
ISBN: 1138001333
Category : Business & Economics
Languages : en
Pages : 152
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Book Description
Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.
Author: Tom Young
Publisher: Chandos Publishing
ISBN: 1780632045
Category : Business & Economics
Languages : en
Pages : 209
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Book Description
This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM. Written by a highly knowledgeable and well-respected practitioner in the field Draws on the authors wide-ranging practical experience of implementing KM in various industries around the globe Provides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors
Author: Ford Lumban Gaol
Publisher: CRC Press
ISBN: 1315617315
Category : Business & Economics
Languages : en
Pages : 268
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Book Description
This proceedings volume contains papers presented at the 2015 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair
Author: Peter K. Mills
Publisher:
ISBN: 9780387560625
Category : Business
Languages : en
Pages : 200
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Book Description
This book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the work landscape for both workers and management; most notably, that the means of production are controlled by workers themselves. The response is a growing awareness that the work landscape for knowledge services can no longer be effectively managed by relying on the traditional hierarchical paradigm. Given these current challenges, the design framework presented in this book is based on internal market principles along with customer integration into the boundaries of the organization. This framework initiates new and effective ways of designing knowledge services for sustained competitive advantage. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "Proventure Workplace", a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity. By adopting an internal market perspective the firm can integrate the science and art of management with the design realities of contemporary knowledge services. Knowledge Services Management provides valuable tools for readers involved in all aspects of knowledge services from researchers to managers and students alike.
Author: Guus Schreiber
Publisher: MIT Press
ISBN: 9780262193009
Category : Business & Economics
Languages : en
Pages : 476
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Book Description
The disciplines of knowledge engineering and knowledge management are closely tied. Knowledge engineering deals with the development of information systems in which knowledge and reasoning play pivotal roles. Knowledge management, a newly developed field at the intersection of computer science and management, deals with knowledge as a key resource in modern organizations. Managing knowledge within an organization is inconceivable without the use of advanced information systems; the design and implementation of such systems pose great organization as well as technical challenges.
Author: Jussi Kantola
Publisher: CRC Press
ISBN: 1439853118
Category : Business & Economics
Languages : en
Pages : 584
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Book Description
Edited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge service
