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Author: Thomas J. Housel
Publisher: Intl. Engineering Consortiu
ISBN: 9780933217584
Category : Knowledge management
Languages : en
Pages : 232
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Book Description
This report includes specific examples of how certain telecom industries use knowledge management to increase profitability: one telecom's new sales order process enabled a single service representative to perform the same functions as 12 technicians; how another company's call-center systems (after an extensive knowledge audit) yielded a 39.7 percent increase in capacity and a cost savings of $1,285,607; and how yet another competitor improved its return on process (ROP) and return on knowledge (ROK) by 87 percent after implementing an intranet system combined with an automated workflow application.
Author: Thomas J. Housel
Publisher: Intl. Engineering Consortiu
ISBN: 9780933217584
Category : Knowledge management
Languages : en
Pages : 232
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Book Description
This report includes specific examples of how certain telecom industries use knowledge management to increase profitability: one telecom's new sales order process enabled a single service representative to perform the same functions as 12 technicians; how another company's call-center systems (after an extensive knowledge audit) yielded a 39.7 percent increase in capacity and a cost savings of $1,285,607; and how yet another competitor improved its return on process (ROP) and return on knowledge (ROK) by 87 percent after implementing an intranet system combined with an automated workflow application.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: Camison, Cesar
Publisher: IGI Global
ISBN: 160566071X
Category : Business & Economics
Languages : en
Pages : 450
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Book Description
"This book analyzes different types of virtual communities, proposing Knowledge Management as a solid theoretical ground for approaching their management"--Provided by publisher.
Author: Lee, In
Publisher: IGI Global
ISBN: 1605661953
Category : Technology & Engineering
Languages : en
Pages : 1211
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Book Description
"This book provides original, in-depth, and innovative articles on telecommunications policy, management, and business applications"--Provided by publisher.
Author:
Publisher: Emerald Group Publishing
ISBN: 1784417637
Category : Business & Economics
Languages : en
Pages : 472
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Book Description
Volume 22 includes two main chapters in both Part A and B. It appears in two parts because all chapters offer great depth in coverage of core issues senior executives must address for long-term survival of the firm: business intelligence, knowledge management, and understanding of the systems dynamics of interfirm behavior.
Author: Suman Paul
Publisher: Springer Nature
ISBN: 3030775585
Category : Technology & Engineering
Languages : en
Pages : 150
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Book Description
This book provides a range of application areas of data and knowledge management and their solutions for the fields related to the convergence of information and communication technology (ICT), healthcare, and telecommunication services. The authors present approaches and case studies in future technological trends and challenges in the aforementioned fields. The book acts as a scholarly forum for researchers both in academia and industry.
Author: Professor Alexeis Garcia-Perez
Publisher: Academic Conferences International Limited
ISBN: 1912764822
Category : Business & Economics
Languages : en
Pages : 1058
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Book Description
Author: Imed Boughzala
Publisher: John Wiley & Sons
ISBN: 0470394420
Category : Technology & Engineering
Languages : en
Pages : 298
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Book Description
Knowledge Management (KM) encompasses a wide range of tools and methods that are at the heart of the information and communication society and provide solutions that rely as much on organization as on technology. This title brings together contributions from authors from a range of countries who are recognized as leading figures in this field, both in an academic and a practical sense. It describes the strategic aspects of KM and defines the underlying principles in terms of management, life cycle, process, methods and tools involved in this discipline. Several approaches to the running of KM within organizations are then discussed. The influence of KM on the performance of a company is analyzed and guidelines are given on various KM approaches that can be used to achieve specific goals. Finally, several case studies of companies that have put KM at the heart of their organizational strategy are given to demonstrate how this approach has been put into practice. Given the practical approach taken by this book and the considerable advantages that a good handling of KM can bring to an organization, this title will be of great interest to those involved in this field.
Author: Raman
Publisher: Excel Books India
ISBN: 9788174463517
Category : Knowledge management
Languages : en
Pages : 324
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Book Description
KM is an IT subject. Right&? Wrong! Knowledge and its management is a prerogative of everyone. Since the magic of information transforming itself into knowledge which in turn becomes information at the next level, thus continuing the eternal cycle of knowledge quest has always fascinated people throughout the ages. This book is about celebrating knowledge for its own sake and emphasising that unless it is shared, there would be no new knowledge. Also knowledge per se can never be costed or priced, it is only the process of acquiring it, storing it and disseminating it that can be expressed in economic terms. Knowledge is free and that is the way it has always been or will ever be. The book has evolved as the author went about understanding the esoteric concept of KM and sought to unravel what it really stood for. Key Featuresv A comprehensive look at KM as a subject. First of its kind - a resource book on KMv Clear view of knowledge, the way of its creation and the manner of its managementv Classical approach to KMv Modern approach to KMv KM modelsv KM tools and their applicationv The mystique of how information becomes knowledgev Datamining and datawarehousing explainedv KM and its application in the corporate sectorv Case studies galorev Most comprehensive list of further readings, extensive group and individual exercises for students of KM
Author: Deepak Pareek
Publisher: CRC Press
ISBN: 0849387914
Category : Business & Economics
Languages : en
Pages : 312
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Book Description
Bringing together market research reports, business analyst briefings, and technology references into one comprehensive volume, Business Intelligence for Telecommunications identifies those advances in both methods and technology that are being employed to inform decision-making and give companies an edge in the rapidly growing and highly co
