You Are Not Alone PDF Download
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Author: Julia Thorne
Publisher: Harper Collins
ISBN: 0060969776
Category : Self-Help
Languages : en
Pages : 196
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Book Description
A uniquely compassionate book that provides information, companionship and hope for individuals and families coping with depression.
Author: Julia Thorne
Publisher: Harper Collins
ISBN: 0060969776
Category : Self-Help
Languages : en
Pages : 196
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Book Description
A uniquely compassionate book that provides information, companionship and hope for individuals and families coping with depression.
Author: Steve Parker
Publisher: QED Publishing
ISBN: 9781784934491
Category :
Languages : en
Pages : 48
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Book Description
Take a journey from your doorstep to distant lands. See a pond frog catching flies, a bear leaving its woodland den, and elephants grazing the African grasslands, as this delightful visual safari transports you through the varied habitats of the planet. Packed with lively illustrations to reveal our amazing natural world, this delightful factual picture book is perfect for a parent and child to read together or to explore independently.
Author: Phillip L. Berman
Publisher: Simon and Schuster
ISBN: 0671502379
Category : Biography & Autobiography
Languages : en
Pages : 228
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Book Description
Message of the oneness of creation and the Divine spark within us all, forms "an eternal theology."
Author: Aaron Becker
Publisher: Candlewick Press
ISBN: 153622071X
Category : Juvenile Fiction
Languages : en
Pages : 43
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Book Description
The winner of the prestigious Caldecott Honor, and described by the New York Times as 'a masterwork', Aaron Becker's stunning, wordless picture book debut about self-determination and unexpected friendship follows a little girl who draws a magic door on her bedroom wall. Through it she escapes into a world where wonder, adventure and danger abound. Red marker pen in hand, she creates a boat, a balloon and a flying carpet which carry her on a spectacular journey ... who knows where? When she is captured by a sinister emperor, only an act of tremendous courage and kindness can set her free. Can it also guide her home and to happiness? In this exquisitely illustrated book, an ordinary child is launched on an extraordinary, magical journey towards her greatest and most rewarding adventure of all...
Author: Mark Probert
Publisher: Journey through
ISBN: 9781916305649
Category :
Languages : en
Pages : 304
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Book Description
Ever wondered what it's like to backpack across India? Two sixty-somethings go for one more adventure and just about survive a five-week journey involving world famous sights, crazy incidents and lots of cows. The journey begins in Mumbai and using trains, planes, camels, tuk-tuks and bicycle rickshaw, it finally ends 8,000 kms later in Kolkata.
Author: Answers in Genesis
Publisher: New Leaf Publishing Group
ISBN: 1683440129
Category : Travel
Languages : en
Pages : 21
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Book Description
Step back in time and explore one of the best-known biblical events at the Ark Encounter! Be transported back in time to meet Noah and his seven other family members, who lived aboard the Ark and cared for all the animals during the Flood. See what their living quarters may have looked like, what they could have brought on board, and even what kinds of clothing they wore. At 510 feet long, 51 feet high, and 85 feet wide, Noah’s Ark stretched an American football field and a half long. The Ark built in Kentucky is the largest timber frame structure in the world, built from standing dead timber, in part by skilled Amish craftsmen. It is an architectural and engineering wonder containing three decks of world class exhibits. Whether or not you have visited the Ark Encounter, this book will guide you step-by-step through this faith-affirming wonder. Many of the animals that lived during Noah’s lifetime didn’t look much like the animals we see today. Prepare to have your expectations challenged by a host of incredibly lifelike sculpted animals, along with exotic live animals from around the world in Ararat Ridge Zoo. Plus, you’ll learn how Noah could have cared for all the animals and how the Ark was big enough to fit them all on board. See what is being called the “eighth wonder of the world.” Over 300,000 visitors from around the world have visited the Ark since its opening in July of 2016Words used to describe the Ark Encounter: Huge! Impressive! Bigger than imagined! Breathtaking! Beautiful! Amazing!Have you ever seen a thylacosmilid, entelodont, or chalicothere? These are just a few of the unfamiliar animals you can see and learn about in the Ark!
Author: Jerry Angrave
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 311064133X
Category : Business & Economics
Languages : en
Pages : 156
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Book Description
The Journey Mapping Playbook: A practical guide to preparing, facilitating and unlocking the value of customer journey mapping A valuable guide in helping you build stronger customer experience programmes by developing effective customer experience strategies. Customer journey mapping is a vital tool used by Customer Experience professionals around the world. The journey map is crucial in understanding and managing the customer's perception of your service or brand at critical touchpoints and prioritising how to improve that experience. Journey mapping also shows where great experiences currently exist within the company and how they should be celebrated or protected. The danger in not journey mapping or getting it wrong is having no meaningful purpose and no consensus around what actions to take or why. At best, you risk wasting time, and effort or, at worst, handing your advantage over to your competitor. What should a customer journey map envisage? How should you use it? And how do you plan, facilitate then demonstrate the value of journey mapping by providing a compelling argument within the organisation to make changes? The Journey Mapping Playbook is an accessible how-to-do-it toolkit aimed at customer experience (CX) and marketing professionals who wish to improve their customer and employee experience. Jerry Angrave, a Customer and Passenger Experience Director who works across many sectors, including aviation and travel, financial services, professional services, and manufacturing, provides insight and practical guidance on planning, facilitating, and delivering a strategic journey mapping workshop. In this playbook, you will learn how to: Define journey mapping; Understand why a journey map is commercially important; Prioritise which journeys to focus on and how; Decide whom to invite and which tools to prepare; Plan for an effective session; Make every stage of the journey relevant and purposeful; What to do at the output of the workshop to ensure you get the most out of them; Build an ongoing programme; Nurture better and more profitable customer experiences. This book is for you if: You are a customer experience or marketing professional; You are in the early stages of building a rewarding career in customer experience; The Journey Mapping Playbook is a practical guide, presented in striking colour, with downloadable worksheets and frameworks to help you prepare, plan and run your workshop. Events around the book Link to a De Gruyter Online Event in which the author Jerry Angrave and founder & CEO of Empathyce, together with Ian Golding, Global Customer Experience Specialist; Sarah Corney, Head of Digital Experience, CIPD, London; and Nathalie Wickens, Customer Experience Manager, Cardiff Airport, discuss how business professionals can develop confidence with Customer Journey Mapping by making business decisions which are aligned with the experiences of the people they serve: https://youtu.be/s64kDe1dm2Y
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
ISBN: 1491927135
Category : Business & Economics
Languages : en
Pages : 1156
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Book Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author: Annette Franz
Publisher:
ISBN: 9781686886812
Category :
Languages : en
Pages : 219
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Book Description
Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!
Author: Tina Crumpacker
Publisher: Outskirts Press
ISBN: 9781432754747
Category : Body, Mind & Spirit
Languages : en
Pages : 304
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Book Description
An amazing concise, impactful personal growth adventure in a book Each chapter has the value of an entire condensed self help book. The real life processes bombard the reader with self awareness. Years of wisdom unfolds through the readers own participation. YOU will never look at yourself in the same way again after this reading experience. Your Original Uniqueness is unveiled through each step of ?ÇÿThe Journey to YOU . The reader is the creator and the author of this life shifting experience.
