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Author: National Library of Medicine (U.S.)
Publisher:
ISBN:
Category : Interlibrary loans
Languages : en
Pages : 64
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Author: National Library of Medicine (U.S.)
Publisher:
ISBN:
Category : Interlibrary loans
Languages : en
Pages : 8
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Author: Virginia Boucher
Publisher: American Library Association
ISBN: 9780838906675
Category : Language Arts & Disciplines
Languages : en
Pages : 270
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Book Description
In this new edition of the definitive Interlibrary Loan Practices Handbook, edited by CheriT Weible and Karen Janke, expert contributors clearly explain the complexities of getting materials for patrons from outside the library. This collection presents a complete view of the interlibrary loan (ILL) process, with contributions from all areas of the technical services community, providing Guidance on how to do ILL efficiently and effectively, with advice on being a considerate borrower and lender Details of preferred staffing and management techniques, showing how best practices can be implemented at any institution Discussion of important issues that can fall between the cracks, such as hidden copyright issues, and the logistics of lending internationally As consortia and other library partnerships share ever larger fractions of their collections, this book gives library staff the tools necessary for a smoothly functioning ILL system.
Author: National Library of Medicine (U.S.)
Publisher:
ISBN:
Category : Interlibrary loans
Languages : en
Pages : 64
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Author: James Adelbert McMillen
Publisher:
ISBN:
Category : Interlibrary loans
Languages : en
Pages : 104
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Book Description
Author: Cherié L. Weible
Publisher: American Library Association
ISBN: 0838910815
Category : Education
Languages : en
Pages : 144
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Book Description
Guidance on how to do ILL efficiently and effectively, with advice on being a considerate borrower and lender.
Author: Wisconsin. Committee on Statewide Interlibrary Loan and Reference Referral Patterns in Wisconsin
Publisher:
ISBN:
Category : Interlibrary loans
Languages : en
Pages : 36
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Book Description
Author: Pat L Weaver-Meyers
Publisher: Routledge
ISBN: 1136370951
Category : Language Arts & Disciplines
Languages : en
Pages : 276
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Book Description
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional servicesInterlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.
Author: National Institute of Justice (U.S.)
Publisher:
ISBN:
Category : Crime
Languages : en
Pages : 32
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Book Description
Author: Heinrich Ries
Publisher:
ISBN:
Category : Clay
Languages : en
Pages : 310
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Book Description
Author: Wayne State University. School of Medicine. Library
Publisher:
ISBN:
Category : Interlibrary loans
Languages : en
Pages : 54
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Book Description
