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Author: Andrew Teal
Publisher:
ISBN: 9781944394899
Category :
Languages : en
Pages :
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Book Description
This book contains proceedings of the Inspiring Service panel-a significant collaboration of members of various Christian traditions (Roman Catholic, Methodist, The Church of Jesus Christ of Latter-day Saints, and Anglican) in dialogue at the University Church, Oxford, under the umbrella of Oxford University Faculty of Theology and Religion. The English Reformations and more recently the Oxford Movement witness profound theological and spiritual conflict. At Christmas 2018, Elder Jeffrey R. Holland and Sister Patricia Holland arrived and triggered a different Oxford Movement-marked by listening, understanding, dialogue, and friendship. Elder Holland spoke at the university and in Pembroke Chapel at a Nine Lessons and Carols celebration. Eminent speakers from the Catholic, Anglican, and non-Conformist traditions joined him to commit enthusiastically to common service and exploration, and an agenda has been set for further dialogue, action, and deeper friendships. Archbishop Rowan Williams, Lord David Alton, and the Revd. Professor Frances Young were among the contributors, whose words, with the subsequent discussion, are all gathered here.
Author: Andrew Teal
Publisher:
ISBN: 9781944394899
Category :
Languages : en
Pages :
Get Book Here
Book Description
This book contains proceedings of the Inspiring Service panel-a significant collaboration of members of various Christian traditions (Roman Catholic, Methodist, The Church of Jesus Christ of Latter-day Saints, and Anglican) in dialogue at the University Church, Oxford, under the umbrella of Oxford University Faculty of Theology and Religion. The English Reformations and more recently the Oxford Movement witness profound theological and spiritual conflict. At Christmas 2018, Elder Jeffrey R. Holland and Sister Patricia Holland arrived and triggered a different Oxford Movement-marked by listening, understanding, dialogue, and friendship. Elder Holland spoke at the university and in Pembroke Chapel at a Nine Lessons and Carols celebration. Eminent speakers from the Catholic, Anglican, and non-Conformist traditions joined him to commit enthusiastically to common service and exploration, and an agenda has been set for further dialogue, action, and deeper friendships. Archbishop Rowan Williams, Lord David Alton, and the Revd. Professor Frances Young were among the contributors, whose words, with the subsequent discussion, are all gathered here.
Author: Kristin Anderson
Publisher: Amacom
ISBN: 9780814479711
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Author: Leonard L. Berry
Publisher: Simon and Schuster
ISBN: 0743267419
Category : Business & Economics
Languages : en
Pages : 232
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Book Description
Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways to improve services marketing. They argue that superior service cannot be manufactured in a factory, packaged, and delivered intact to customers. Though an innovative service concept may give a company an initial edge, superior quality is vital to sustaining success. Berry and Parasuraman show that inspired leadership, a customer-minded corporate culture, an excellent service-system design, and effective use of technology and information are crucial to superior service quality and services marketing. When a company's service is excellent, customers are more likely to perceive value in transactions, spread favorable word-of-mouth impressions, and respond positively to employee-cross-selling efforts. The authors point out that a service company that does relatively little pre-sales marketing but is truly dedicated to delivering excellent quality service will have greater marketing effectiveness, higher customer retention, and more sales to existing customers than a company that emphasizes pre-sale marketing but falls short during actual service delivery. The focus of any company, they insist, must be customer satisfaction through integration of service quality throughout the entire system. Filled with examples, stories, and insights from senior executives, Berry and Parasuraman's new framework for effective marketing services contains the key to high-performance services marketing.
Author: English Evangelical Lutheran Synod of the Northwest (U.S.). Meeting
Publisher:
ISBN:
Category :
Languages : en
Pages : 664
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Book Description
Author: Joseph T. Lienhard
Publisher: Wipf and Stock Publishers
ISBN: 1610976487
Category : Religion
Languages : en
Pages : 183
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Book Description
Joseph T. Lienhard, SJ, earned a Dr. theol. habil. at the University of Freiburg in Freiburg im Breisgau, Germany, with two dissertations--on Paulinus of Nola and on Marcellus of Ancyra. He taught at Marquette University from 1975 to 1990. Since 1990, he has been at Fordham University. His works include Paulinus of Nola and Early Western Monasticism, Contra Marcellum: Marcellus Ancyra and Fourth-Century Theology, and a translation of Karl Suso Frank's history of religious orders titled With Greater Liberty: A Short History of Christian Monasticism and Religious Orders. In 2010, a feshschrift, Tradition and the Rule of Faith, was published in his honor.
Author: Paul P. Maglio
Publisher: Springer Science & Business Media
ISBN: 1441916288
Category : Business & Economics
Languages : en
Pages : 758
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Book Description
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
Author: Munindar P. Singh
Publisher: John Wiley & Sons
ISBN: 0470091495
Category : Technology & Engineering
Languages : en
Pages : 588
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Book Description
This comprehensive text explains the principles and practice of Web services and relates all concepts to practical examples and emerging standards. Its discussions include: Ontologies Semantic web technologies Peer-to-peer service discovery Service selection Web structure and link analysis Distributed transactions Process modelling Consistency management. The application of these technologies is clearly explained within the context of planning, negotiation, contracts, compliance, privacy, and network policies. The presentation of the intellectual underpinnings of Web services draws from several key disciplines such as databases, distributed computing, artificial intelligence, and multi-agent systems for techniques and formalisms. Ideas from these disciplines are united in the context of Web services and service-based applications. Featuring an accompanying website and teacher’s manual that includes a complete set of transparencies for lectures, copies of open-source software for exercises and working implementations, and resources to conduct course projects, this book makes an excellent graduate textbook. It will also prove an invaluable reference and training tool for practitioners.
Author: Joseph T. Lienhard SJ
Publisher: Wipf and Stock Publishers
ISBN: 1725230321
Category : Religion
Languages : en
Pages : 182
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Book Description
Author:
Publisher:
ISBN:
Category : Music
Languages : en
Pages : 430
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Book Description
Author: John R. DiJulius
Publisher: John Wiley & Sons
ISBN: 0470196122
Category : Business & Economics
Languages : en
Pages : 339
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Book Description
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
