Information Technology-enabled Global Customer Service PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Information Technology-enabled Global Customer Service PDF full book. Access full book title Information Technology-enabled Global Customer Service by Tapio Reponen. Download full books in PDF and EPUB format.
Author: Tapio Reponen
Publisher: IGI Global
ISBN: 1591400481
Category : Computers
Languages : en
Pages : 300
Get Book Here
Book Description
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
Author: Tapio Reponen
Publisher: IGI Global
ISBN: 1591400481
Category : Computers
Languages : en
Pages : 300
Get Book Here
Book Description
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
Author: Tapio Reponen
Publisher: IGI Global
ISBN: 1591400872
Category : Business & Economics
Languages : en
Pages : 288
Get Book Here
Book Description
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
Author: Jagdish N. Sheth
Publisher: Springer Nature
ISBN: 3031338987
Category : Technology & Engineering
Languages : en
Pages : 315
Get Book Here
Book Description
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.
Author: Shiro Uesugi
Publisher: Springer Science & Business Media
ISBN: 370911425X
Category : Computers
Languages : en
Pages : 252
Get Book Here
Book Description
As the global economy turns more and more service oriented, Information Technology-Enabled Services (ITeS) require greater understanding. Increasing numbers and varieties of services are provided through IT. Furthermore, IT enables the creation of new services in diverse fields previously untouched. Because of the catalyzing nature of internet technology, ITeS today has become more than “Outsourcing” of services. This book illustrates the enabling nature of ITeS with its entailment of IT, thus contributing to the betterment of humanity. The scope of this book is not only for academia but also for business persons, government practitioners and readers from daily lives. Authors from a variety of nations and regions with various backgrounds provide insightful theories, research, findings and practices in various fields such as commerce, finance, medical services, government and education. This book opens up a new horizon with the application of Internet-based practices in business, government and in daily lives. Information Technology-Enabled Services works as a navigator for those who sail to the new horizon of service oriented economies.
Author: Felix B. Tan
Publisher: IGI Global
ISBN: 1591400643
Category : Computers
Languages : en
Pages : 335
Get Book Here
Book Description
Advanced Topics in Global Information Management includes original material concerned with all aspects of global information management in three broad areas: Global Information Systems in Business Fuctions, Information Technology in Specific Regions of the World, Management of Global Information Resources and Applications. Both researchers and practitioners disseminate the evolving knowledge in these broad categories and the book examines a variety of aspects of global information management dealing with development, usage, failure, success, policies, strategies and applications of this valuable organizational resources.
Author: Boyd A. Jones
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 384
Get Book Here
Book Description
Author: Ghazi I. Alkhatib
Publisher:
ISBN: 9781466655317
Category : Information technology
Languages : en
Pages : 80
Get Book Here
Book Description
Author: Khosrow-Pour, D.B.A., Mehdi
Publisher: IGI Global
ISBN: 1930708688
Category : Computers
Languages : en
Pages : 261
Get Book Here
Book Description
Technological advancements of the past several decades in computer and telecommunication technologies have had a profound impact upon the fundamental structures of society, and particularly, upon organizations. As these technologies have matured and developed, many organizations have been looking into the organizational and managerial changes that can be made that allow the organization to achieve greater utilization of these technologies to improve their competitive postures.Web-enabled technologies have become a serious contender. Many global organizations are looking into the emerging web-enabled technologies to make their dispersed operations around the world more efficient and maintaining greater control over their resources. Those organizations that have not attempted to identify and master the many applications of web-enabled technologies will have serious difficulty competing and surviving.This book gives you the latest research findings/writings related to the web-enabled technologies utilization and management in organizations throughout the world.
Author: Theerasak Thanasankit
Publisher: IGI Global
ISBN: 1591400937
Category : Business & Economics
Languages : en
Pages : 299
Get Book Here
Book Description
There is substantial interest in research in developing countries, especially in the use, implementation and development of information technology and systems. Many researchers have been moving toward an understanding of indigenous social and cultural structures and how they influence the use and development of information systems. E-Commerce and Cultural Values addresses these issues and brings together scholars to share their expertise on different aspects of the social side of e-Commerce and information systems and how they impact the cultural values of a society.
Author: Efraim Turban
Publisher:
ISBN: 9781119713791
Category : Management information systems
Languages : en
Pages :
Get Book Here
Book Description
"Preface To Be Updated-For castoff only Information Technology for Management discusses a variety of business strategies and explains how they rely on data, digital technology, and mobile devices to support them in the on-demand economy. Our goal is to provide students from any business discipline with a strong foundation for understanding the critical role that digital technology plays in enhancing business sustainability, profitability, and growth and excel in their careers. Enabling technologies discussed in this textbook include the following: Performance Combining the latest capabilities in big data analytics, reporting, collaboration, search, and digital communication helps enterprises be more agile and cuts costs to optimize business performance and profitability. Growth Strategic technologies enable business to create new core competencies, expand their markets, and move into new markets to experience exponential growth in the on-demand economy. Sustainability Cloud services are fundamental to sustaining business profitability and growth in today's on-demand economy. They play a critical role in managing projects and sourcing agreements, respecting personal privacy, encouraging social responsibility, and attracting and engaging customers across multimedia channels to promote sustainable business performance and growth. In this 11th edition, students learn, explore, and understand the importance of IT's role in supporting the three essential components of business performance improvement: technology, business processes, and people"--
