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Author: Gautam Mukunda
Publisher: Harvard Business Press
ISBN: 1422186709
Category : Business & Economics
Languages : en
Pages : 318
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Book Description
The author helps readers figure out which leaders matter, why, and when - and what lessons they can learn from those who do matter. Leaders from politics and business are profiled, they include: Abraham Lincoln, Neville Chamberlain, Woodrow Wilson, Thomas Jefferson, Winston Churchill, Jamie Dimon, Al Dunlap, Sir Jacky Fisher, and Judah Folkman.
Author: Gautam Mukunda
Publisher: Harvard Business Press
ISBN: 1422186709
Category : Business & Economics
Languages : en
Pages : 318
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Book Description
The author helps readers figure out which leaders matter, why, and when - and what lessons they can learn from those who do matter. Leaders from politics and business are profiled, they include: Abraham Lincoln, Neville Chamberlain, Woodrow Wilson, Thomas Jefferson, Winston Churchill, Jamie Dimon, Al Dunlap, Sir Jacky Fisher, and Judah Folkman.
Author: Joe Calloway
Publisher: John Wiley & Sons
ISBN: 0471703087
Category : Business & Economics
Languages : en
Pages : 246
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Book Description
A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance. Renowned business consultant Joe Calloway looks at how real companies have made their product or service "mission critical," and satisfied customers in the process. Indispensable goes straight to the heart of the issue and reveals how successful companies-of any size, in virtually any manufacturing, selling, or service endeavor-achieve market leadership through The Five Drivers of fierce customer loyalty. Indispensable shows readers how to: * Create and sustain momentum: overcome organizational inertia and keep moving forward * Develop habitual dependability: make consistency of performance a defining characteristic * Connect continuously * See the Big Picture Outcome: create compelling customer experiences * Engage, Enchant, Enthrall: make magic in the marketplace With interviews, detailed case studies, and dozens of real-world, effective customer service ideas and initiatives, Indispensable is just what today's forward-thinking businesses need.
Author: James M. Kerr
Publisher: Humanix Books
ISBN: 1630061840
Category : Business & Economics
Languages : en
Pages : 184
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Book Description
"Read this book, apply its concepts, and see how your business transforms.” — Marshall Goldsmith, Thinkers 50 #1 Executive Coach and #1 Leadership Thinker Outstanding leaders make business indispensable. The Merriam-Webster Dictionary defines "Indispensable" as being absolutely necessary and not subject to being set aside or neglected. INDISPENSABLE: Build and Lead A Company Customers Can’t Live Without provides a framework that you can follow to transform your business and features dozens of examples from industry including those drawn from Amazon, Uber, Facebook and more. Each business example illustrates how the concepts offered in the book are already being used to make businesses indispensable in the marketplace. Keep in mind, though, only your customers can decide if your business is indispensable. We don’t get a vote on that. However, there are steps that we can take to improve our chances. A Leader's pursuit of greatness for his or her company is important, but, it’s not enough, and a business does not become indispensable by accident. Outstanding leadership is essential to bring a company from greatness to indispensability. This is an important distinction because anything less than outstanding leadership will not suffice. Why? Outstanding leaders lead by example. They demonstrate desired qualities and behaviors to their followers through their actions and conduct. By doing so, these leaders put forth a sense that they and their teams share the same goals and aspirations, and, that together, they are going to go about achieving these ambitions as one. Indispensable businesses share a common purpose so they need leaders that can set the example. As you read the book, you will come to recognize how vital TRUE leadership is to helping your business become indispensable. Regardless of your rank or position, you must study, learn, exemplify and LIVE these essential behaviors to be able to provide the people you work with and serve: A Captivating Vision: Outstanding leaders can articulate a vision for the future that every staff member can understand and buy-in to. This vision becomes the stuff of rallying cries and establishes the common goal that leader and team will share. Outstanding leadership is required to articulate the vision of being indispensable and to work to drive it deep into the enterprise. If the troops don’t “get” it, they won’t follow. Active Direction-Setting: Next, a game plan for execution must be built in support of that vision. But, building a plan without engaged direction-setting will not suffice. Outstanding leaders at every level will be fully involved, monitoring progress and charting the course for execution throughout their firm’s journey to indispensability. Enlightened Coaching: Outstanding leaders support their team and understand how to provide the “right” touch at the “right” time – directive when the path to success is unclear and supportive when it’s time to empower – just like any world-class coach does when building a champion. A Collaborative Environment: Outstanding leaders know how to establish a collaborative tenor within their area of responsibility. Selfish and egocentric behavior is stomped out; teamwork is recognized and rewarded. There are many great companies – only a few are indispensable. This book was written to help you build an indispensable business – one that your customers can’t live without.
Author: Nic Compton
Publisher:
ISBN: 9781847735003
Category : Life skills
Languages : en
Pages : 352
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Book Description
Author: Bruce Tulgan
Publisher: Harvard Business Press
ISBN: 1633698505
Category : Business & Economics
Languages : en
Pages : 136
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Book Description
What's the secret to being indispensable—a true go-to person—in today's workplace? With new technology, constant change and uncertainty, and far-flung virtual teams, getting things done at work is tougher and more complex than ever. We’re in the midst of a collaboration revolution, working with everyone, all the time, across silos and platforms. But sometimes it feels like we're stuck in a no-win cycle—dealing with an overwhelming influx of asks, with unclear lines of communication and authority. Overcommitment syndrome looms larger than ever before. But even amid the seeming chaos, there's always that indispensable go-to person who thrives on their many working relationships with people all over the organization chart. How do they do it? Go-to people consistently make themselves valuable to others, maintain a positive attitude of service, are creative and tenacious, and take personal responsibility for getting the right things done. In this game-changing yet practical book, talent guru and bestselling author Bruce Tulgan reveals the secrets of the go-to person in our new world of work. Based on an intensive study of people at all levels, in all kinds of organizations, Tulgan shows how go-to people think and behave differently, building up their influence with others—not by trying to do everything for everybody but by doing the right things at the right times for the right reasons, regardless of whether they have the formal authority. This book will teach you to: Understand the peculiar mathematics of real influence Lead from wherever you are—up, down, sideways, and diagonal Know when to say "no" or "not yet," and how to say "yes" Keep getting better and better at working together And much more. The Art of Being Indispensable at Work is the new How to Win Friends and Influence People for an era in which the guardrails of traditional management have been pulled away.
Author: Patrick K. O'Donnell
Publisher: Grove Atlantic
ISBN: 0802156916
Category : History
Languages : en
Pages : 322
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Book Description
The acclaimed combat historian and author of The Unknowns details the history of the Marbleheaders and their critical role in the Revolutionary War. On the stormy night of August 29, 1776, the Continental Army faced annihilation after losing the Battle of Brooklyn. The British had trapped George Washington’s army against the East River, and the fate of the Revolution rested upon the soldier-mariners from Marblehead, Massachusetts. One of the country’s first diverse units, they pulled off an “American Dunkirk” and saved the army by navigating the treacherous river to Manhattan. At the right time in the right place, the Marbleheaders, a group of white, black, Hispanic, and Native American soldiers, repeatedly altered the course of events, and their story shines new light on our understanding of the American Revolution. As historian Patrick K. O’Donnell recounts, beginning nearly a decade before the war started, Marbleheaders such as Elbridge Gerry and Azor Orne spearheaded the break with Britain and helped shape the United States through governing, building alliances, seizing British ships, forging critical supply lines, and establishing the origins of the US Navy. The Marblehead Regiment, led by John Glover, became truly indispensable. Marbleheaders battled at Lexington and on Bunker Hill and formed the elite Guard that protected George Washington, foreshadowing today’s Secret Service. Then the special operations–like regiment, against all odds, conveyed 2,400 of Washington’s men across the ice-filled Delaware River on Christmas night of 1776, delivering the surprise attack on Trenton that changed the course of history . . . The Marbleheaders’ story, never fully told before now, makes The Indispensables a vital addition to the literature of the American Revolution. Praise for The Indispensables “Perfectly paced and powerfully wrought, this is the story of common men who gave everything for an ideal—America. The product of meticulous research, The Indispensables is the perfect reminder of who we are, when we need it most.” —Adam Makos, author of the New York Times bestseller A Higher Call “O’Donnell’s gift for storytelling brings the once famous regiment back to life, as he takes readers from the highest war councils to the grime and grit of battle.” —Dr. James Lacey, author of The Washington War “Comprehensive . . . Revolutionary War buffs will delight in the copious details and vivid battle scenes.” —Publishers Weekly “A vivid account of an impressive Revolutionary War unit and a can’t-miss choice for fans of O’Donnell’s previous books.” —Kirkus Review
Author: Mark Samuel
Publisher: Penguin
ISBN: 1101572094
Category : Business & Economics
Languages : en
Pages : 238
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Book Description
An inspirational self-improvement guide from a leader in personal and organizational accountability. Every day, we are faced with decisions from the moment we wake up until the moment we go to bed. Decisions about our families, our business, our futures. We are accountable for making decision, big and small, the cast the paths of our lives. So why do we spend so much time finger-pointing and blaming others? Mark Samuel is a master of accountability. In his book, teaches us how to go from victim to accountable and how to actually do what we say we are going to do. Taking ownership of the power of personal choice, regardless of the obstacles, means not only walking the talk but knowing what talk you are going to walk. Faced with fear of blame, fear of failure and fear of success, Samuel provides inspiration and strategy for impacting the world by achieving your goals. One of Samuel's main arguments in owning accountability is recognizing your current reality. He challenges readers to embrace certain "tools" that can place us in the right frame of mind to accept responsibility and accomplish all of our set goals both individually and as team members including: ·Compassion: in taking accountability, also creating solutions that consider the welfare of all parties involved and for the entire organization in general. ·Openness: let each member of the team, regardless of rank, have a chance to speak up and share their perspective in problem-solving ·Sincerity: acknowledge the current reality with honesty yet without judgment. Call it what it is without criticizing at this stage From identifying the common roadblocks to accountability to focusing on the factor of forgiveness in taking responsibility, Samuel shows readers how to effectively stop the cycle of victimhood and blaming and shows us how to engage in the "accountability loop," a process of pragmatic self-examination, recognition and owning, and action. Using examples from the worlds of business, sports, parables and his own life story, Samuel highly-praised accountability lessons are now available for anyone to learn from.
Author: Walter Stahr
Publisher: Simon and Schuster
ISBN: 1439121184
Category : Biography & Autobiography
Languages : en
Pages : 720
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Book Description
From one of our most acclaimed new biographers--the first full life of the leader of Lincoln's "Team of Rivals"--William Henry Seward, one of the most important Americans of the nineteenth century.
Author: Tony Zeiss
Publisher:
ISBN: 9780937539361
Category : Business & Economics
Languages : en
Pages : 172
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Book Description
Donated by Tremendous Life Books.
Author: Ruth Toor
Publisher: American Library Association
ISBN: 0838910653
Category : Business & Economics
Languages : en
Pages : 186
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Book Description
Explains how to become an indispensable school librarian, discussing how to understand what others in the school need and want, demonstrate importance, plan strategically, and master important tools.
